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Reviews (9,277)
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Reviewed 20 September 2017

We went on our honeymoon and loved everything about this resort. Wonderful staff, clean, great pools and exceptional food. Our butlers did a great job pamperinf us. We didn't want to leave and can't wait to go back!!!

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
1  Thank MrsMartini2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

This is the 4th Sandals resort we've been to. The playmakers were talented and friendly. I'll make a separate review for them. The resort is very big and requires a bit of travelling via the shuttle or walking to go around, which we didn't mind. The facilities are what we expect from any sandals resort however, we found that the great house pool seem dirty with floating insects and leaves but we just thought this is normal. However, since we booked a villa with a butler, the private pools weren't as big as on the photos and they didn't have filters therefore we only went in our private pool once because we could see the floating dust, dirt, insects, and leaves. The pool staff manually cleaned the pools with those net baskets to catch the floating stuff. The drain in our bath tub was quite slow to drain the water, we told our butler and they said they did something about it which improved in the next days but became slow again after a few days. Our butlers were nice but we felt they didn't do anything above and beyond which other couples' butlers did. They did some "surprises" but we thought they were quite cheesy, perhaps it's just us. We tried asking our butlers to pick us up but doing that takes longer than just walking to where we wanted to be. We learned that we share our butlers with as many as 8 other couples which explains why we didn't get our requests quickly sometimes. Next time we won't get a butler since we are self-sufficient and can schedule our own trips around the resort since we are returning guests. Plus, butler suites are more expensive than normal rooms. We will go to Antigua, our 5th sandals resort.

Stayed: September 2017, travelled as a couple
4  Thank Marian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

We just arrived home from an amazing time in Jamaica!! From the time our butler Alshane greeted us to the time our other butler Olmando wished us goodbye,we had an unbelievably outstanding experience!!! Weather it was a entertaining performance by Chef Tex at Kimonos or relaxing at the pool with our favorite playmakers Javada,Tamara,Melvin, or Leon we were amazed by the dedication and friendless of the employees!!! Every meal was delicious,every show we went to was wonderful,and the grounds were beautiful!!! Melonie at the Red Lane Spa on the beachside did a phenomenal job on my mani and pedi!! We can't wait to visit Sandals LaToc in St.Lucia next year!!!

Stayed: September 2017
2  Thank silversandals9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmine J, Online Review Coordinator at Sandals Ochi Beach Resort, responded to this reviewResponded 20 September 2017

Thank you for your kind words regarding the service you received from our employees at Sandals Ochi Beach. We pride ourselves on superior customer service and I am glad to see that these team members went above and beyond to make your stay more comfortable. I will be sure to share your feedback with them and their supervisors.”

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Reviewed 19 September 2017

By far the best trip I've ever been on. The food and drinks were amazing. It was super great to not have to carry a wallet around. The resort and surrounding areas were very safe. We are already planning for our 5 years anniversary! Thank you Sandals for giving us the best honeymoon we could ever imagine!

Room Tip: Make reservations for dinner and excursions on the first day!
  • Stayed: May 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Cassandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmine J, Online Review Coordinator at Sandals Ochi Beach Resort, responded to this reviewResponded 20 September 2017

We are happy for the time you took to provide us such good feedback on your recent trip. Here at Sandals Ochi Beach we appreciate your positive feedback about our hotel and we do take pride in catering to our guests’ needs the best way we can. We are happy that you enjoyed your stay and hope to host you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

Top class from start to finish, get what you pay for, quality food and drink, quality staff, quality resort. A small criticism would be the room decor, needs modifications , however very comfortable and adequate. Would and will definitely return

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
2  Thank colinstevens75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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