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Reviews (338)
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Reviewed 8 April 2018

Most rooms are privately owned so pick carefully...our unit was immaculate and well kept with everything working great including ac, wifi etc...not much of a resort scene, but quiet and in the middle of everything you need. You can quite literally walk to everything you need. There is a local presence on the resort, and for a few early mornings my daughter kept hearing someone trying to open the door, which was prevented by the latch. I prepared and left a (dummy)camera out "recording" with a note when we left for a day trip to the Blue Mountains...the next day I received an apology from housekeeping for entering my room to tidy up which they did although it was not requested or paid for, and I was renting a private unit. I found this unusual and somewhat suspicious so I suggest keeping your eyes open...it may have just been a nice gesture, or prying eyes keeping tabs for the owner, not too sure but be aware...other than that we had a great time and would definitely be back for another stay! You may also want to check on the progress of the construction out back...no beach access or view and from the looks of it, it will be going on for the rest of the year

Stayed: March 2018
1  Thank Anatole101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

The hotel was ok, and the view was stunning from our balcony. But the staff was very unhelpful and not very nice. At the arrival they gave us Absolutely no info about the room we are staying, where we can find it( the hotels has like 5 or 6 buildings)
Not friendly at all, and anything we asked at the reception, their answer was” I don’t know”
Apart from that, it was ok... ish.. they didn’t come to check the room not even once in 7 days , to see if we need towels or anything. Not like any other places we’ve stayed during our holiday to Jamaica.

Stayed: March 2018, travelled as a couple
2  Thank sauliucclaudia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2018

Great host, very responsive. Beach Studio 6 small but clean, some common conveniences lacking, like spatula, dish towels/cloths, shelving and towel bar at bathroom sink. Bed uncomfortable, bulky ridge where two small beds come together, mattress springs felt.

Great WiFI, working AC. Updated safe needed where guests choose their own code; current code is same for everyone and is stickered on the safe door, with those particular number pads worn out, not very "safe." Loud traffic late at night, leafblowing early in morning (even on weekends), pool unbelievably cold. Fluorescent wristbands attract attention on street (they removed ours for us when we asked why they were even necessary - it's not an all-inclusive resort).

No direct access to beach from property due to construction, with unsightly fence along beach, not shown in description or photos. Need to get pass from desk, walk down street to public entrance, be approached by persistent locals promoting their goods and services...very tiring encountering them each time, asking us if we wanted a taxi, where we were going, what our plans were for the day, where we were from, if we wanted a smoke, did I want my hair braided...approached 10 times, one way.

Beach only open until 6pm, public entrance closes at 4:30pm...better make it to public gate before that, or access will be refused despite being from Sandcastles where guests would normally be able to use beach until 6pm if not for construction blocking their direct access. Ridiculous how access to beach on tropical island ends at 4:30 in the afternoon (closing at 6 is also kinda crazy); people vacation to Caribbean to spend time at beach! Our host compensated us a bit for the construction inconvenience, but in realtime, it wasn't worth staying here when another place down the beach still had direct access not compromised by construction.

Only when construction is done, construction fence taken down, piles of unsightly trash/rubbish/litter cleaned up from construction area, private access to beach from Sandcastles restored, and other considerations addressed will we be able to recommend this place.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank IslandBoy_Coconut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2018 via mobile

Sand Castles is a lovely place as long as you get the right room and do not have to deal with Sand Castles employees at all. I have been staying here on my vacations for two years and the front desk people are always rude and discourteous. When I went to check in they were not helpful at all and even straight out rude. We came with the big group and the only room that was terrible was the one we rented from Sand Castles. All of the privately owned rooms were fantastic. We stayed in D17, D16, and D18 and the views are phenomenal in these rooms. They are owned by Lloyd Wallen but the room we rented from Sand Castles had ants and mosquitoes everywhere. My sister woke up with ants crawling all over her face. It was a disaster and Sand Castles staff were very rude and never came to handle this complaint. They need to learn how to treat paying guest. The property is well kept and we love the beach right out front although it gets rough and dirty in the early months of the year. My best experience have been to go anywhere from mid-March through July. How hard can it be to find a friendly person to work the desk and treat guest with common courtesy after they have traveled all day to be there? Get it together, Sand Castles.

Stayed: March 2018, travelled as a couple
Thank anntyson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2018

The best about this place was the pool and the staff. Otherwise the food was terrible if at all available at lunch or dinner, although the breakfast was good, the beach non accessible from the hotel due to construction, the room very uncomfortable, including the bed, the patio, and the lack of amenities and beach towels. I will never go back there again.

Room Tip: Just don't book here- it has lost its lustre.
  • Stayed: December 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank akps_ott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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