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“Great vacation - ear plugs needed”

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Sandals Negril Beach Resort & Spa
Ranked #10 of 80 Hotels in Negril
Certificate of Excellence
ames, iowa
Level Contributor
156 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great vacation - ear plugs needed”
Reviewed 15 March 2012

We had a wonderful time at this Sandals resort - the employees are outstanding. We were upgraded to Concierage rooms which was a plus, IF you don't mind sleeping next to a two lane speed way all night. The road is narrow, but the cars, motorcycles, trucks whatever seem to fly right past your room ALL night. That being said, we'd go back in a hearbeat, but would avoid the concierage rooms like a plague!!

Room Tip: Avoid conceirage if you are a light sleeper
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  • Stayed March 2012, travelled as a couple
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Helpful?
2 Thank joniefitz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Topsham, Maine
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 March 2012

This was my fourth Sandals experience and second to the Negril. While the service was exceptional, and the Jamacian people wonderful, the resort buildings and grounds are showing their age and all , except for the 'expensive' swim up suites, need upgrading badly.

I found it odd that the rum choice El Dorado from Guyana was chosen over the excellent Jamician rum Appletons.

Finally I go to Sandals for sun and SCUBA diving and this trip, unlike others where I presented a doctor signed PADI medical release form, was denined. I found it odd that the Dive desk knew more than my doctor. Was no fun sitting on the beach while my wife and friends were diving.

Needless to say this was my last tip to the Negril. I strongly suggest that if you plan on bringing a signed PADI release form you call to see in the Dive desk will except you or not

  • Stayed February 2012, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Fred D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 12 March 2012

We just returned from a fabulous vacation at Sandals Negril. We were upgraded to the honeymoon loft suite with butler service because the resort was sold out and they needed to move people to some of the suites that would be otherwise under renovation. The good news obviously is that we received butler service (for a $250 upcharge for the week) in upgraded digs. The not so good news is that some of these suites really do need renovation.

Butler Service: While it is not really needed at Sandals resorts, it was a nice perk to never have to worry about getting chairs on the beach and to have someone always ready to bring you drinks or meals as requested. Butlers always get you into the restaurants. Our butler Donato was super-service oriented and made sure we had a wonderful time. He arranged for a private lunch for our party of four (two couples travel together).

Other service: The staff at Sandals is wonderful and individual staff members will go out of their way to ensure you are having a great time. However, food service leaves a lot to be desired.

Restaurants and Service: The food at Sandals Negril was good…not great…but believe me, there is no reason to ever go hungry. The only time of day one cannot get food is between 6:00 – 7:30 AM. This is odd to me as there are many early risers that would have appreciated early-morning breakfast as opposed to meal service between say, 4:30-6:00 AM. The issue we consistently had was service. Because of the slow service throughout our stay, you should plan to be in any given restaurant for at least 1.5 hours for each meal. The buffet is slightly more efficient as one get his/her own food, although you will wait (sometimes 20 minutes) for beverage service at the buffet as well. It is very difficult to catch the eye of a server. The quickest meals were the beach grill and pizza place. For all others, get into the Jamaican way of life and go with the flow.

Beach: Some reviewers complained of a sulfur smell in the water. This has greatly subsided and is a byproduct of buried/decomposing seaweed that was washed up from the hurricanes last season. While unpleasant, it is in no way a hindrance to relaxing on the beach. It is noticeable only when disturbing the ocean floor with one’s feet.

Rooms/Facility: Somehow, Sandals needs to upgrade this resort. Our son was married here three years ago and now, on our return trip, we noticed some needed updating and upkeep. There were cosmetic repairs going on while we were there, but the rooms and plumbing are in need of serious maintenance. Because Sandals Negril is so close to the highway and a nearby airport, road and air traffic were regular distractions throughout the day and evening hours. That said, we had a wonderful honeymoon loft with spiral staircase. The king sized beds were AWESOME with a firm mattress and great pillows. We had a nice shower with hot water, although some of our neighbors complained about uneven water availability.

Entertainment: I have visited Caribbean resorts a number of times now and note the relatively great entertainment that I have seen on this trip. The entertainment director works hard to provide variety and quality. We especially enjoyed Rory singing old standards, and the Silverbirds steel drum band. The French-inspired Moulin Rouge program was fairly well-done, although one of the dancers was noticeably out of place compared to the other three that were in far better shape and more talented. The chocolate buffet was not advertised in the daily activities sheet and I am sure many guests missed out on this event.

While I cannot give this resort 5 stars, we are die-hard Sandals fans and have already booked our next trip to Sandals Whitehouse.

Room Tip: Get a room on the third floor for the best view of the ocean and sunsets.
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
8 Thank CLHWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 10 March 2012

A lot of things can make of break your expectations of a vacation. For the most part everything other reviewers have said about sandals is true. It's a breautiful beach, the food was good not great, but the staff there truly went above and beyond to make our stay impeccable. I'd have to agree about the management not Being very friendly but the staff who is there everyday when you wake up and go to sleep is beyond amazing.

Wadea we met out last night at the restaurant in the sand and she had to have been the sweetest person I've ever met ! She deserves to be in management to teach the others how to treat guests.

Michael at bar and Princess and Younique who seemed to wrk everywhere ensured we always had a good drink, food and would even visit the gift shop while we were at the bar to get us some cigars. Cannot forget christopher and jerome -They were all so sincere and helpful.

Otis , the one manager who seemed to have gotten the friendly memo attended us at the pool late night and talk to us for hours until we were ready to be walked to our rooms- as it was very late and myself and my sister were traveling alone. Otis should wrk the day shift so he has more interaction with the guests. So sweet !

And lastly Willie , if you decide to visit here you will want to bring him
Home in your luggage with you. He entertains guests nightly and ensures people mingle and are having a great time. By far Willie was our favorite person at the resort. He needs a raise!

Although nothing is perfect without this staff it would have been like any other hotel on a beautiful beach. I would highly reccomend visiting sandals negril and hope to go back one day. And if you do go look for these people mentioned above and you will be sure to have the most memorable vacation ever.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Caligirllove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria Bay
Level Contributor
135 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 10 March 2012

This is the third time we stayed at SN. This is our first time in a Butler Suite and it was our 12th Sandals stay. I booked upstairs in the Crystal lagoon suites and we were upgraded to the downstairs swim up suite. Very nice room. Our butlers were Thedia and Basil. They took care of us and made our vacation so relaxing. I noticed that there have been many improvements to the resort. The beach bar, pool area had been refurbished. Chris at the poolbar was awesome. My only complaint is that they no longer have Appleton Rum. They have El Dorado rum, which is nasty. We have been to Jamaica 9 times and we like Appleton (Jamaican) RUM. You can go to the gift shop and BUY a bottle. Very dissaponted in Sandals for not having Jamaican Rum. It is kind of like going to Germany and all they have is american beer. I met people staying at other all inclusive resorts (Hedo II, Couples, Breezes etc..) and they all serve Appleton rum.

Room Tip: Book a Butler Suite
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank kitakuni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandals Negril Beach Resort & Spa

Property: Sandals Negril Beach Resort & Spa
Address: Norman Manley Boulevard, Negril 167, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Negril
#6 Top resorts Hotel in Negril
#6 On the Beach Hotel in Negril
#8 Luxury Hotel in Negril
#9 Spa Hotel in Negril
#10 Family Hotel in Negril
#13 Romantic Hotel in Negril
Price range (per night): RM1,947 - RM4,704
Hotel Class:5 star — Sandals Negril Beach Resort & Spa 5*
Number of rooms: 223
Official Description (provided by the hotel):
Located on Negril's pristine 7-mile white sand beach•Phenomenal bedroom oceanfront suites set upon a relaxing crystal lagoon•Ultra luxurious one-bedroom millionaire honeymoon suites with private plunge pool•Seven exquisite dining options•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row•Voted “Caribbean's Leading Hotel Brand” 18 years in a row•Voted Sandals Negril Beach Resort & Spa “Jamaica's Leading Hotel” (2nd consecutive year)•Five Star Diamond Resort, American Academy of Hospitality Science ... more   less 
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Also Known As:
Sandals Negril Beach Hotel Negril
Sandals Negril Beach Resort And Spa
Sandals Jamaica
Sandals Negril Jamaica
Sandals Resort

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