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“Huge Disappointment”
Review of Club Ambiance

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Club Ambiance
Ranked #12 of 14 Hotels in Runaway Bay
Reviewed 16 March 2017

This is not a 3 Star hotel!!
We were dropped off at entrance which was on the road BC it's so small that a bus can't drive in there. This place is right beside a very busy highway and the semi truck use their engine brakes throughout the night while passing by.
Cement on the entrance is all broken up and we had to push our suitcases on it to get to the front desk.
You have to use stairs to get to your room. Everything looks super old and out dated. Towels in the room were stained and they had the thinnest old small towels at the beach. Oh right, which beach?? Tiny little man made beaches. Water In their man made lagoons was up to you knee and very rocky.
No service at the beach for drink refills. Only 27 people there and by the time we had left after a week then was maybe 5 people left there.
Staff does their very best with the limited resources they have. There is only 1 restaurant which is only buffet for each meal. They have burger & fries in the afternoon. The food was simple and good.
No bottled water anywhere.
There was very little Entertainment every night.
We would say this place was way over priced!

Room Tip: This is not a quiet resort
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  • Stayed: March 2017, travelled as a couple
    • Value
    • Rooms
    • Service
5  Thank suzisheers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubAmbianceJamaica, Director of Sales at Club Ambiance, responded to this reviewResponded 17 March 2017

We express our regrets to suzisheers for their huge disappointment on their recent stay at Club Ambiance Resort and realize their overall experiences and expectations were not met.The observations and comments have been circulated to all Management responders for their perusal and remedial actions where the evidence may suggest confirmation.The quote about the number of people is interesting as one wonders the time it would take to count 27 people and conclude they would have been the only guests inhouse and how this relates to a huge disappointment.Again,every single negative has been noted,we apologise for the ordinary memories of these guests' stay and use these comments for our solutions strategies including impressing on the transfer Companies,and reminding them to be more assertive, in dropping off all guests inside the resort where the driveway space is very adequate.

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15 - 19 of 1,382 reviews

Reviewed 15 March 2017

I gave the hotel 1 because it is required field,it really should be 0stars. We had chicken for lunch and dinner for 7 days straight,only one bar was open and was running out of drinks every night. The other two should be torn down. There was a smell every night and after asking we were told it was garbage they were burning. The smell was all over the hotel. After arriving the first day we tried to get moved to another hotel and the sunwing rep.was no help. Asking us to pay another 790$ Usd or more . We had already paid enough for this trip. We spend the next 6 days at the so called beach. The beach was a big litter box truly for the 17 guests that were there in the whole hotel. This hotel should be closed down. DO NOT ATTEMPT TO GO . WE ARE NOT FUSSY HOWEVER THIS HOTEL WAS A DISGRACE.

  • Stayed: March 2017, travelled as a couple
    • Service
5  Thank Betty T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubAmbianceJamaica, Director of Sales at Club Ambiance, responded to this reviewResponded 16 March 2017

Our investigations have confirmed that a prior Review of similar content posted a few days ago by d0ugbewick mirrors this current Review and indicates a bizarre colloboration to continue to attempt to taint and discredit Club Ambiance Resort.The resort will not exhaust this space anymore to respond again in detail to those observations, moreso that this writer met bettytrougakos and her husband the day after their arrival.With the exception of 1 day,including their day of Departure, out of their seven day stay,constant,several and consistent dialogue with this writer and the couple were mature,encouraging,cooperative,friendly and understanding of their plight which was mainly due,they advised, to misinformation on the hotel from their source of booking.The errors,if what they said was true,no fault of the resort nor their on island SunWing Representative, given to them prior to their arrival, described the resort as having certain inclusions and amenities,which when they realized the contrary,pre-empted their expectations of their stay to a very negative tone.They were very disappointed and were uncompromising when advised by the Rep,in line with that Company's Policy, of costs for relocation,again no fault of the resort and this too no doubt added to their discontent.It is just sad that this writer's personal efforts to appease this couple,which they expressed their gratitude for so willingly and freely,now appears to have been a smokescreen proven by this Review.Checks with the overseas source indicated a different perspective of information disseminated to the couple,we leave it there.Due to TripAdvisor's strict and legal guidelines pertaining to Management responses,we are stifled not to relate other situations regarding guests which somehow influences the slant of their Reviews on us,as in this case.Again,our resolve to continue the good work started despite challenging even unfounded Reviews,remains steadfast.

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Reviewed 13 March 2017

My experience at Club Ambiance was very good, it was quite, the food was nice especially the fish in coconut milk , my room was nice and comfy and the view was awesome.music was live band was very good

Room Tip: my room number was 17 it was a good room
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  • Stayed: February 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank fulleyes2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubAmbianceJamaica, Director of Sales at Club Ambiance, responded to this reviewResponded 14 March 2017

It is a feeling of tremendous satisfaction,immense pride and somewhat vindication, to reflect on the comments by fulleyes2017 which reaffirms the hard work and dedication that the staff and Management at Club Ambiiance have been relentlessly pursuing to achieve mutual benefits to every guest that have chosen us for their past stays.We acknowledge the expectations and desires of guests choosing us are varied,the demand for perfection is not uncommon,their wishes and hopes for a dream vacation is respected,and that forms part of a refreshed,renewed,revamped,re-imagined personality at the hotel.We express our sincere gratitude and profound appreciation to fulleyes2017 for this 'vote of confidence' and are encouraged to keep up the good work,hold our heads high and strive to be the preferred choice for travellers and guests to Runaway Bay in Jamaica where the hotel is located.

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Reviewed 10 March 2017

My husband and I choose adults only resorts as we like peace and quiet. Club Ambiance has pros and cons but we love it.

The staff are fabulous. They get to know you, bend over backwards to make sure you have a good experience and are always friendly and helpful. The best part of the experience in my opinion. Gilbert does an excellent job with his people and he is always approachable and interested in hearing about your experience.

The resort is tired, but the rooms and facilities are clean. We love the fact that it is a small property. It has a man made beach, but you can find some sand or veg out by the pool.

I love Jamaican food and CA is closer to local cuisine than most resorts. The soups are awesome and I had no problem finding things that were appetizing.

Wifi is limited to the front desk area, but that's probably a good thing if you want some real R and R. We have spent six weeks there altogether and would return.

If you want five star, go somewhere else. But if you want a relaxing experience with amazing service and you go with appropriate expectations, you won't be disappointed.

Gilbert, say hi to the staff from your Canadian friends, Les and Tracy!

Room Tip: There are two honeymoon rooms that have nice views and are quiet.
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  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank TLEd001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubAmbianceJamaica, Director of Sales at Club Ambiance, responded to this reviewResponded 11 March 2017

We are deeply appreciative of the feedback from our 'Canadian friends' on their most recent stay with us at Club Ambiance Resort and extremely happy to note that their experience generally,was pleasant and that indications suggest a return visit.We have always been very confident and without contradiction or doubt,motivated by the positive recognitions and applause our staff and Managers consistently receive from our treasured guests,and on behalf of Gilbert,this latest accolade will definitely be shared with all of them.There are exciting times ahead for Club Ambiance Resort as current refurbishing and renovation activities,including plans for WiFi upgrade,to reflect our drive to create an atmosphere and even greater 'ambiance', that guests will appreciate and accept, that despite the natural calm and quiet accustomed to the resort,the new inclusions and innovations will add bounce and passion to further enhance their vacation experience.We look forward to welcoming all our returnees and first time visitors to Club Ambiance Resort and to assure them of the continued efforts of all staff and Managers to display an unswerving committment to make their stay memorable and unforgetable, matched by the overall ongoing product improvements.

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Reviewed 14 February 2017

Highly recommended for any big groups over 20 guest.
They can feel free in the nice place. Make their own party
just right beside the beach.
I was there alone, really boring, lonely time. 7-8 quest stayed in
the whole complex with me....

Room Tip: choose seaside room..
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  • Stayed: December 2016, travelled solo
    • Rooms
    • Cleanliness
    • Service
2  Thank Micireland2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubAmbianceJamaica, Director of Sales at Club Ambiance, responded to this reviewResponded 16 February 2017

There was a recent period when the resort's occupancy levels was quite ordinary and the guests population was quite low.Subsequent occupancy levels have been very satisfactory exceeding expectations and forward bookings are extremely encouraging.We appreciate the recommendation of Micireland2 about the resort's reputation for hosting Groups as is the case at the time this response is being penned.We anxiously look forward to a return visit and welcome the opportunity to host another pleasant stay regardless of occupancy levels.Appreciate the comments.

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Additional Information about Club Ambiance

Address: Main Road | Saint Ann, Runaway Bay, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Swimming Pool
Hotel Style:
#6 Spa Hotel in Runaway Bay
#9 Top resorts Hotel in Runaway Bay
#11 On the Beach Hotel in Runaway Bay
Price Range: RM681 - RM1,161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Club Ambiance 3*
Number of rooms: 90
Official Description (provided by the hotel):
Shuttle Bus service attract an extra charge. Airport Transportation attract an extra charge. Free internet service only in lobby area. ... more   less 
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Also Known As:
Club Ambiance Hotel Runaway Bay
Ambiance Hotel Runaway Bay
Resort All Inclusive Ambiance
Club Ambiance Jamaica/Runaway Bay
Club Ambience Jamaica

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