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Sheraton Puerto Rico Hotel & Casino
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Reviews (2,512)
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1,199
810
306
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95
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Reviewed 16 August 2017

The hotel is very clean and rooms are very comfortable. The best staff ever. They were all very friendly. Pool area has the best view. Loved it. I visited the hotel for a Convention and so having restaurant Metropol right at the hotel was a relief. Prices were reasonable, great food and also big portions. On the not so positive side, parking is expensive at this hotel. In general my overall rating is great. As a suggestion, add a small fridge at least to the rooms. Also, more reasonably-priced restaurants in the available spaces for rent would make it perfect!

Room Tip: The room would be just perfect if it included a small fridge and microwave.
  • Stayed: August 2017, travelled with family
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Review collected in partnership with this hotel
1  Thank Betzaida O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017

Great experience, good location, friendly staff. Rooms are very nice and clean. Did like a lot the pool area and the view to the bay from the pool. The only thing didn't like about the stay was the pillow (too soft).

  • Stayed: August 2017, travelled with family
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Review collected in partnership with this hotel
1  Thank Mary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017

Great place to stay - a little away from shops/sights etc but easy access by taxi. Do not take the Stop Off Stop On bus - very poor and expensive. Otherwise, beautiful hotel and swimming area. Superb dining options.

  • Stayed: August 2017, travelled as a couple
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Review collected in partnership with this hotel
1  Thank fit4rose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017

I was a little disappointed that we didn't have a balcony but they were able to move us the following day. Definitely recommend upgrading to the Club Room Level where you have a very nice buffet breakfast & access to the roof deck which I enjoyed every morning. Wish they kept the roof deck open a later , it closes at 9PM. Roberto & Renee who both worked in the club room area were very helpful & gave up great tips of things to do & see. Both very friendly!

  • Stayed: August 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank Beverly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017

On our way to St John, via St Thomas, due to bad weather we were routed to San Juan but got there after the last flight to St Thomas had left. I called the SPG Platinum customer service for help to find a hotel for a short nights rest before our morning flight, who arranged a room at the Sheraton Puerto Rico Hotel and Casino. We were welcomed just as we stepped out of the cab and welcomed again at the front desk where I was thanked for my SPG loyalty. Two gentleman at the desk worked together to find us the best room available--a very nice king bed room with a balcony. We were so happy to have the Heavenly bed after a long, and crazy, day of travel! We were given Club Level access for breakfast with my Platinum status, which was scheduled to start at 6:30 am. We needed to leave the hotel by that time for our flight so went up to the club a little after 6:00 to perhaps grab a piece of fruit or granola bar that are sometimes left out overnight. When we walked in we were shocked to see almost everything for the breakfast already set up, and Renee, the host, busily putting out the remaining items. He apologized for not having the eggs out yet since they were not up from the kitchen. We explained we needed to leave for the airport soon and didn't expect anything to be ready, but Renee insisted that we have a good breakfast to start our day and pleasantly got us everything, and more, than we needed. He was a dedicated and delightful Sheraton employee who should be commended by the management staff. As my husband and I left for the airport, we decided that our next vacation will be to Puerto Rico and that we will be staying at the Sheraton Puerto RIco Hotel and Casino, where everyone is welcoming and everything is wonderful!!

  • Stayed: August 2017, travelled with family
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Review collected in partnership with this hotel
1  Thank d s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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