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All reviews great location old san juan small elevator walking distance few blocks cruise
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3 - 8 of 964 reviews
Reviewed 1 October 2017

Hotel is located right in the heart of old San Juan. Staff is very helpful and friendly! Room was clean. It's not the Hilton, but it's also half the price. Would stay again if ever in this area. Taxis are available right in front of the hotel. Many lunch spots nearby. I've seen reviews complaining about the elevator. It's an old, small elevator...so what? That makes it kinda fun!

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank edmeyer83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatiana A, Manager at Hotel Plaza De Armas Old San Juan, responded to this reviewResponded 6 October 2017

Thank you for reviewing your stay with! Consider us in the future on your next visit to Puerto Rico.

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Reviewed 20 September 2017

This hotel is in a great location in Old San Juan, which is sometimes hard to gauge before actually arriving to the city. It is right next door to the beautiful Plaza de Armas, near some great food options, and since it is relatively in the center of the attractions, it just a short walk from anything else you will want to see regardless of where you end up. The staff was very friendly and accommodating when we had questions. The staircase and elevator worried us as they were a little small/outdated, but room was the perfect size for two people.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

Hotel staff was very friendly and helpful. Excellent location. However, they have several areas of opportunity: (1) the towels were so old they did not dry; (2) the bed sheet and bolster were filled with hair - from other guests; (3) the wi-fi signal in the rooms is so poor and on the upper floors there are no comfortable common areas, only narrow corridors; (4) On three occasions the room keys that were provided to open the door did not work. Apparently they have a configuration problem.

Stayed: September 2017, travelled on business
3  Thank JoelRodPolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatiana A, Manager at Hotel Plaza De Armas Old San Juan, responded to this reviewResponded 19 September 2017

Thank you for taking the time to review your stay with us. We are currently taking stricter measures with our room attendants due to the amount of complaints. As for the wifi signal, we are well aware of its signal strength, for that reason it is only guaranteed in the common areas of the property and not in the guestrooms. Thank you again for your review.

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Reviewed 22 August 2017 via mobile

Got the room on August 20th,2017. Decided to take a nap before I kept exploring Puerto Rico. Woke up within an hour of falling asleep why? Because the bed was infested with bed bugs. I do not usually write reviews but please think twice before going there! My reaction to the bites is bad ! I had to cancel everything and come back home. My vacation got ruined! The room was on the 3rd floor. Yes I got refunded but honestly the money come last compare to the mental and physical pain I am in. I am not sure at all of the other rooms condition because I got out of there so quick ! But please make sure your bed is clean . The bed did not have a bedbug cover ! Which is the min of any bed specially if it's a bed that many people use ! Please just want to make other people aware of the situation. Staff was not schooled at the situation so I'm sure this is not the first time it might had happened. I sent an email to them and no respond at all! That goes to show that it's not about the costumer but about the money. The pic is the proof of one of the 5 bed bugs we saw in 3 mins that we checked.

Stayed: August 2017, travelled as a couple
4  Thank taniainmaculada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatiana A, Manager at Hotel Plaza De Armas Old San Juan, responded to this reviewResponded 30 August 2017

We take these situations extremely serious and we have to make sure the bugs you claim were there, were in fact still there. With that said, we are truly sorry for your experience and by no means was it a usual one. Every one of our beds do in fact have a mattress cover, which we constantly clean. This is, in fact, the first time that this situation has happened but we understand your frustration and again we truly apologize for your experience.

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Reviewed 16 August 2017 via mobile

The hotel is good to spend couple of nights. It is very close to everything. The staff was very helpful, especially Pedro, who help us with everything we need, from tv set up, recommendation of eateries in the area and more.

Stayed: August 2017, travelled as a couple
Thank wandavp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatiana A, Manager at Hotel Plaza De Armas Old San Juan, responded to this reviewResponded 19 August 2017

Thank you for reviewing your stay with us, we are always happy to hear from satisfied customers. Consider us in the future on your next stay in Old San Juan.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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