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“Fabulous hotel experience!!”

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Hilton Trinidad & Conference Centre
Ranked #3 of 21 Hotels in Port of Spain
Reviewed 8 September 2017

I'd recommend this establishment anytime, any day... The people are great. Very helpful. The room was clean and well kept. Room service staff was very friendly. My room was very quiet with no disturbances or outside noise. Great experience!

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Coreen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinidad-Hilton, General Manager at Hilton Trinidad & Conference Centre, responded to this reviewResponded 11 September 2017

Dear Coreen B,

Thank you for this fabulous review! It is great to see that we were able to provide a memorable experience.

We look forward to your return soon.

warm Trini regards,

Jaap van Dam
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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67 - 71 of 1,842 reviews

Reviewed 7 September 2017

Basic customer service not always displayed in all areas of the hotel. Employees seem to think they are doing you a favor. If you arrive late to breakfast buffet, staff will not inform you that once food runs out or at closing time food will be taken away without notice.

  • Stayed: September 2017, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank gregorycU5714DN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinidad-Hilton, General Manager at Hilton Trinidad & Conference Centre, responded to this reviewResponded 9 September 2017

Dear gregorycU5714DN,

Thank you for the review. Please accept my sincere apologies for the experience you endured during your stay with us. This is not reflective of our service standards and it is evident we have not met your expectations. Your feedback is valuable to us and be assured that we are addressing these aspects with our leadership team. I trust that you do re-consider giving us another opportunity, as we continue to focus on improving our guests experiences.

Warm Regards,

Jaap van Dam
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

Hilton is by far one of the best hotels in Trinidad in terms of comfort and quality service. I chose Hilton as the hotel to dress and the night of my wedding because I knew that it would be top class. Bed comfort was great, and customer service was excellent. The room was pretty small though, for a suite, but the hotel is in such a great location in Port-of-Spain with lovely views and close proximity to the heart of Port-of-Spain that something like that isn't an issue. The hotel is not on the cheaper end though; if you'e coming here, prepare to spend a few hundred dollars (USD) if you don't take any meal plan.

  • Stayed: June 2017, travelled as a couple
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Thank travelbutterfly897
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinidad-Hilton, General Manager at Hilton Trinidad & Conference Centre, responded to this reviewResponded 8 September 2017

Dear travelbutterfly897,

Thank you for your review and congratulations on your wedding. It is always great to see that our staff delivered on a memorable experience.

We look forward welcoming you back soon.

Regards,

Jaap van Dam
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

Nice accommodation with friendly staff, loved the idea that the rooms are at a lower level than the lobby; comfortable beds in clean rooms with a beautiful view.... Breakfast and lunch were very good...

  • Stayed: July 2017, travelled on business
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Thank Eratah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinidad-Hilton, General Manager at Hilton Trinidad & Conference Centre, responded to this reviewResponded 9 September 2017

Dear Eratah,

Thanks for the feedback on your stay at our iconic "up side down" hotel. It is good to hear that you had a wonderful time. We hope that you will return to stay with us in the near future.

Warm Trini regards,

Jaap van Dam
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

Hotel is aged, but facilities are kept in good shape. Pool is being repaired. Rooms are clean and very nice. Food options are good. HOWEVER, price of food (both buffet and a-la-cart) is extremely overpriced. These have been the most expensive breakfast and lunch buffets without alcohol I've ever paid for. Majority of staff is rude, talks down to guests, don't speak clearly, speaks with a heavy local accent and fast speed (and they get offended if you ask to clarify). I only got nice service from three staff members, the rest were not very nice.

  • Stayed: August 2017, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Frank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinidad-Hilton, General Manager at Hilton Trinidad & Conference Centre, responded to this reviewResponded 8 September 2017

Dear Frank D,

Thank you for your review and feedback. I am sorry to see that you had such a negative experience with our staff which is certainly not the norm. Most of our food is imported from the US and as such the cost will automatically higher then that you are used to.

Again, my sincere apology and I do hope that we can welcome you back when you travel to Trinidad.

Best regards,

Jaap van Dam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Trinidad & Conference Centre

Address: Lady Young Rd. | St. Ann's, Port of Spain, Trinidad
Phone Number:
Region: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 21 Hotels in Port of Spain
Price Range: RM491 - RM882 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Trinidad & Conference Centre 4*
Number of rooms: 418
Official Description (provided by the hotel):
The hotel offers 418 guestrooms, a State of the Art Fitness Centre, Executive Club lounge and 10 flexible Meeting rooms. The hotel is strategically located just minutes away from the busy downtown shopping centre, but ideally situated away from the congestion of the city. Enjoy dinning in the cool Caribbean ambiance of the Pool Terrace Garden Restaurant or in the modern contemporary décor of LUCE Sushi Bar & Lounge. The hotel is famous for being one of the few upside-down hotels in the world, is built into the mountainside and set on 25 acres of lush, green landscape. ... more   less 
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Also Known As:
Hilton Trinidad And Conference Centre Hotel Port Of Spain
Hilton Hotel Trinidad
Port Of Spain Hilton
Hilton Trinidad Hotel
Hilton Port Of Spain
Hilton Trinidad & Conference Centre Port Of Spain

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