We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible, left by the staff, no refunds”
Review of Zoom Zoom Tours

Zoom Zoom Tours
Ranked #12 of 26 Tours in Grand Turk
More attraction details
Attraction details
Recommended length of visit: 1-2 hours
Owner description: Zoom Zoom Tours was established in early 2015. We provide a fun-filled Island tour in the capital of the Turks and Caicos Islands "Grand Turk" in the form of Dune Buggies & ATV's. We pride ourselves in delivering the best experience to the customer. There will never be a dull moment when it comes to ZOOM ZOOM!!!
Useful Information: Activities for older children, Activities for young children
Reviewed 2 April 2018

Truly awful. Caveat up front-we paid cash. Big mistake. Never, ever pay cash with this outfit. We took the choo choo tram tour in late March 2018. Poor maintenance and a flat tire turned into a day wasting odyssey. Half our group (the half we were in) were abandoned by the side of the road as the two "tour operators" uncoupled the back section. They said they were just going to drop the first half off at the start (and presumably give partial refunds), but we found out later they completed the tour. The first half of the tour group got the mine, and we got the shaft. Waited and waited. Should have gotten a cab but our party of six was holding out hope for a ride and refund. When they came back they went through the motions of completing the tour but we had to get back to the ship and everyone was expecting a refund at that point. Did they pick up water or beer to soothe the disgruntled mob? No. Did they promise that we could talk to the owner back at the start for a refund? Yes. When we went back to the start, we asked to speak to the owner. "She is back at the beach". "Get off the tram". One operator took off like a shot and was gone. We stayed with tram seeking a refund. After a few minutes, we got off because the operator said he had to pick up other passenger he left in town. I guess they were on the "extended" tour too. In the end, we went back to beach and they had completely packed up their booth and displays and left without a trace. I guess we know why the other guy ran off. Low. Moral. Character. Zoom Zoom indeed!

6  Thank mccueis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (99)
Traveller rating
Traveller type
Time of year
Language
All reviews
"dune buggies"
in 14 reviews
"off road"
in 12 reviews
"atv tour"
in 12 reviews
"awesome tour"
in 3 reviews
"highly recommend this tour"
in 4 reviews
"conch fritters"
in 4 reviews
"history lesson"
in 2 reviews
"cruise ship"
in 8 reviews
"visited grand turk"
in 4 reviews
"salt ponds"
in 2 reviews
"great guide"
in 2 reviews
"beautiful island"
in 2 reviews
"cruise center"
in 2 reviews
"archie"
in 15 reviews
"blast"
in 14 reviews
"helmets"
in 5 reviews
"wheeler"
in 3 reviews
Filter

11 - 15 of 99 reviews

Reviewed 20 March 2018 via mobile

Prepaid for atv tour for 9 people on their website for which I received a confirmation email. Arrived on time at the location only to be told that their atv’s were all wrecked in the hurricane. We of course are sympathetic to the ordeal these people went through but that happened 6 months ago. Why hadn’t anyone updated their websites since then?Instead we were offered 4 dune buggies (which are more expensive) and 1 atv. We waited 1 hour for the vehicles. When they finally arrived one wouldn’t start, the atv had a flat tire & all the vehicles had expired safety inspections. My husband ended up working on and fixing the dune buggy as the poor fellas working there had no idea how to fix them. When we finally set off-1.5 hours late, the dune buggy I was in broke down within minutes. We waited for the guide to come back and he was able to get it restarted. Once we took off again the guide’s atv tire got a flat again so we sat and waited for an air compressor. That finally arrived but didn’t work so the guide ended up leading us in a pick up truck. We received a short 1 hour tour without the lighthouse stop or off road driving. Of course we complained & asked for a full refund. The lady running the show ended up giving us 50% of what we paid in cash, but then we only got 50% of the tour. Would DEFINITIVELY NOT recommend.

8  Thank Cah33511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2018

While visiting Grad Turk on a cruise my friends and I decided to ride ATV's around the island and we made the wonderful decision to give Zoom Zoom Tours our business. The gentleman, and lady, that we did business were professional, knowledgable, put safety first, and made sure that we thoroughly enjoyed our time on Grand Turk. We rode the ATV's all over Grand Turk and they took us off road on great riding terrain so we could really get our feet wet. I suggest that everyone who visits Grand Turk use Zoom Zoom Tours.

6  Thank puddie90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

Had a private excursion lined up for my family to tour Grand Turk! Unfortunately IRMA had other plans. When I called staff to ask about a refund they where very professional and apologetic. A full refund was given I would absolutely book with them in the future! Praying for all the family's!

1  Thank jfreemandcso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 29 August 2017

We reserved and rented 7 ATV's - 4 of them were in bad working order. We actually ended up using the guides machine and he used one of the bad ones, by the end of the tour the following guide was riding on the back of one of our machines because his broke completely.

3  Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Zoom Zoom Tours also viewed

 
Grand Turk, Turks and Caicos
Grand Turk, Turks and Caicos
 

Been to Zoom Zoom Tours? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing