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“Pirates!”

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British Colonial Hilton Nassau
Ranked #5 of 36 Hotels in Nassau
Reviewed 31 May 2012

Being my first trip to the Bahamas I really was not expecting anything. I paid everything through price line for 4 nights. When we got to the reception.... surprise!! we need to charge you 30 dollars per day for electricity , maid gratuity and taxes! Pirates!!!!

This hotel I think was where Blackbeard stayed in his time, sinking ships for fun while at it.

The room was small but comfy, we got a beautiful view of the vanilla sandy beach, and the turquoise colored sea.

There is a McDonalds right outside the hotel, and a ATM at a 1 minute walk.

The staff was very pleasing, the bathrooms at the lobby spacious and clean. There is a cute bar near the elevators and a restaurant with some not so good specialties.

I ended up paying 500 DLS extra aside from the 800.
120 unexpected charge from the hotel
The rest from room service, restaurant and bar.

Overall it was a very good trip, and the hotel was a little more than OK.

  • Stayed: May 2012, travelled as a couple
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2  Thank Jose150782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 31 May 2012

Our day pass was pre-arranged and we were excited for the day. Upon checking in we received our bracelets and signed the credit card receipt - Not one thing else was provided including information about lunch and beach location. We eventually did our best to figure it out.
We arrived for what we expected to be a quiet, relaxing day with our daughters. The pool was beautiful and heated! The ocean and beach were pleasant. We loved the view of our cruise ship. This was our third day of beach snorkeling and unfortunately there were no fish - and a great deal of trash (cans and garbage on the floor) I am sure this is no fault of the hotel but it certainly lessened our experience.
Our day pass came with a $90 voucher for food for our family. Without any guidance or introduction to the hotel - we were left to assume that we should order from the beach bar - unfortunately we were extremely disappointed in the lack of service offered. The single waiter would disappear for long periods of time and when we finally located a menu - we ordered 2 burgers, 2 chicken fingers, 2 sodas (served in glass with mostly ice) and two bahama mama drinks - the total was well over $105 and served in styrofoam boxes. We noticed other hotel guests (not day passes) expressing their upset about not being served and going inside for their own drinks. There was no service at the pool unless you went directly to the bar and asked.
Overall, I am not sure I would return. The first impression was that of a high end hotel but the later details just demonstrate a general lack of service. We were not the high end family spending a week and felt we were treated like the discarded guest because we were using day passes. Message to be sent - we are planning a simple vacation to Bahamas next year. Not likely to stay here.

  • Stayed: May 2012, travelled with family
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1  Thank silverandgold8891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2012

Stayed there 26 & 27 May 2012. Great location for walking around downtown Nassau. Walking to the Queen Staircase was a bit far, but not bad. They were doing water pipe repairs a few times, but we had no issues with water in the room and they handed out bottled water. Breakfast buffet was good, but expensive so we used the local fastfood afterwards. Room was clean and comfortable. Satellite tv has plenty to watch and having a frig in the room helped.

  • Stayed: May 2012, travelled as a couple
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Thank Lori_in_Madison_AL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2012

Location, location, location. BCHN has outstanding rooms, service, beach, proximity to town, Atlantis and proximity restaurants. We choose this hotel based on the average review that it is a great experience. While there are a few "nit pickers" we choose to ignore them given the overall wonderful experiences people are writing about and they were not to disappoint.

First we choose Harbor-side Executive, based on Hilton Executive Lounge serving free hourderves 2pm-5pm, and 5pm - 7pm free drinks with snacks. The room choice for a view is definitely Harbor-side. I checked out a city-side executive suite which had a small balcony you could sit out on but definitely smaller than Harbor-side executive suite which only has a door that opens to outside with no balcony to sit on. We choose the larger harbor-side suite as it is huge in comparison and we would rather be on the beach anyways. Well worth the extra $100 per night difference from the small room we originally booked. I took a look at the small rooms and they are nice but we were only there for a short stay and wanted it to be the best experience we could have.

The staff is stellar. Concierge is great and helped me get Kenny Chesney tickets at Atlantis. Concierge had to go get the tickets (only can get tickets in person) with cash, taking a cab and tip for their trouble. Well worth it as I was able to continue our wonderful trip and surprise my wife with awesome tickets. The front desk sent us a lovely gift of flowers and a card from the staff wishing us a happy anniversary, which is definitely a nice touch. Just the kind Bahamian way you are constantly surprised with in Nassau.

The beach is great. Water crystal clear with a school of fish chasing minows through my legs while in the water. Beach staff even gave us a CD of their local Parade band (thanks Marcus!) Lunch is great watching giant ships dock sipping fab cocktails. The ships do add a level of interest while sitting on the beach. Makes you feel like you are in the action of a working water front.

Stuart Cove snorkling with the sharks is a memorable experience and a must do. Takes 12pm-6pm so ask for a packed lunch from the restaurant or grab McDonalds across the street before you leave. And you might pack a small pint of rum and pick up some cola at Stuart Cove for a little fun. They do have cold beers at Stuart Cove. Staff was wonderful and had a safe fun time. Tip...bring DRAMAMINE if you might get seasick. Though it does help bring the fish in if you don't.

Atlantis is near and only a $14 dollar ride to visit. We went for one night. To sum it up, it is Disney like and Casino all wrapped into one. Water park looks awesome. Not a Bahamian experience totally not what we wanted to experience. You could go to Las Vegas if you are looking for this.

Restaurants, by far the best night time dining experience was Compass Point, expensive but great cuisine and right on the water. Get there for sunset. Make reservation 4 days in advance to get waterside table. Poop Deck - New Providence overlooking the Marina was home Bahamian cooking and fish was out of this world great. Don't miss out on dessert while you are there.

Tip of the hat to the staff that makes the Hotel a great all-round "thumbs up" experience. Thanks!

Room Tip: Harbor-Side Executive suite
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  • Stayed: May 2012, travelled as a couple
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1  Thank dano0o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2012

Was there this last April 2012 and had a wonderful stay. Great location for walking into Downtown Nassau, right around the corner and to shop, go to restaurants and just browse around. Cruise ships dock right there so it was fun to see them leave. The beach and water was incredible and the beach bar on premises was very good. We ate at the restaurant for dinner and it was okay and the next night went off premises to eat. They had a nice selection for breakfast so that was good. They could have used a coffee bar with pastries for the quick on the go snack. It seemed they had one at one time and they closed it.

The bar in the evening was very nice and comfortable with the sofas. They had a woman singing which was enjoyable. You could sit in the lounge bar and have a drink and use your ipad. There was WIFI in that area, however, NONE in the room. I would suggest to have WIFI throughout the whole property for business and casual travelers who want to use an iPad or iPhone. They had an area for using computers which was very good. I used them daily on my stay there to communicate with my office. The staff was very friendly and very accommodating. I had asked for a ocean view room and suggested to the front staff that I would wait a day to move but they were not very helpful. Instead my room with a view was the street. Disappointing but overall the room was very comfortable. I did come alone for business and felt VERY safe on property and in the bar lounge area.

I would most definitely stay there again or recommend to any traveler. You will not be disappointed just know there is NO WIFI in the room. You must go downstairs in the lobby or around the general area.

  • Stayed: April 2012, travelled on business
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Thank fleurdelys55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NassauHiltonManager, Manager at British Colonial Hilton Nassau, responded to this reviewResponded 30 May 2012

Dear Guest,

Thank you for taking the time to write a review of our property.

We are pleased that you were able to take advantage of our convenient location and enjoyed your visit. You will be happy to know that we have now expanded our Wi-Fi coverage to all guestrooms.

Thank you once again. We look forward to your return and your subsequent review of our new wireless network.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about British Colonial Hilton Nassau

Address: One Bay Street, Nassau, New Providence Island
Phone Number:
Region: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Nassau
#5 On the Beach Hotel in Nassau
#5 Top resorts Hotel in Nassau
Price Range: RM886 - RM1,955 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — British Colonial Hilton Nassau 4*
Number of rooms: 288
Official Description (provided by the hotel):
Situated on downtown Nassau’s only private beach and the site of Old Fort Nassau, the British Colonial Hilton in the Bahamas has undergone a multi-million renovation throughout all areas of the hotel, and offers a taste of the island’s rich history, along with some of the most modern amenities for both business and vacation travelers. What’s more the hotel is only 25 minutes from Nassau (Lynden Pindling International) Airport. The hotel is a true Bahamian experience with a marble-tiled lobby and is studded with palm trees under a skylight ceiling. There are 288 luxuriously appointed guest rooms with harbor or island views. All rooms are furnished with tasteful decor, complemented by separate shower and bathtub. One-bedroom suites offer a separate living area with sofa bed, and Executive accommodations are also available along with the Executive Lounge, where attentive hotel staff assures that every need and whim will be met during your stay. Recreational activities are convenient and varied for leisure and business travelers alike. A 300-ft long private white sand beach is furnished with lounge chairs and thatched sunshades overlooking the harbor offering a peaceful and secluded access for an ocean swim or a day in the sun. Use of kayaks and snorkeling gear on the beach is complimentary. Bordered on one side by a tropical garden, the hotel's freshwater pool offers harbor views and has an expansive sundeck with lounge chairs and umbrellas. Both the sundeck and beach offer views of cruise ships moored nearby, and of the western tip of Paradise Island, 300 yards offshore. Guests can snooze in hammocks on the lawn adjacent to the pool. The property can also organize trips out reef snorkeling island exploring, boating, golf, tennis and scuba diving. For dining options, Aqua is a fun, casual restaurant serving international favorites with a Caribbean flair, or guests can meet up for cocktails at the Bullion Bar. The new Bullion Bar is the 'place to be seen' for happy hour with great drink specials and tasty snacks. ... more   less 
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Also Known As:
British Colonial Hilton Nassau Hotel Nassau
Hilton Hotel Nassau
Hilton Nassau
Nassau Hilton
British Colonial Hilton Nassau Bahamas

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