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Reviews (3,723)
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Reviewed 24 August 2012

I was expecting some old colonial glamour at this hotel. There is none. Surly check-in staff provide the worst welcome possible. The rooms are small with the minium of amenities. My bathroom shower leaked constantly and the hotel charges for every conceivable item - even if you have an exective floor room, as I did (not that it was worth the extra money - the breakfast offered in the 'exectuve lounge' was substandard. The two things that this hotel has going for it are the staff at the beach and at the bar, who were good humoured and genuinely enjoyed being helpful and hospitable. If only the same could be said for the rest of the place.

Room Tip: Avoid if possible.
  • Stayed: July 2012, travelled on business
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2  Thank TheTraveller92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaMarquez, Manager at British Colonial Hilton Nassau, responded to this reviewResponded 30 August 2012

Dear Guest,

Thank you for sharing your feedback regarding your recent stay at the British Colonial Hilton Nassau. As hoteliers we strive to go above and beyond to meet the needs of our guests and deliver exceptional service. Therefore, we deeply regret that we did not live up to our standards and would like to extend our sincerest apologies. Once again, thank you for your comments as they are crucial in helping us to pin point areas of improvement.

Best Regards,

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Reviewed 24 August 2012 via mobile

Would much rather stay here than on Paradise Island. Can walk to restaurants with healthy options. Excellent service. Great gym. Breakfast good. Other meals average. Internet was not good unfortunately.

  • Stayed: August 2012
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Thank Femtravsolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaMarquez, Manager at British Colonial Hilton Nassau, responded to this reviewResponded 24 August 2012

Dear Guest,

Thank you for your recommendation! We are glad that we were able to cater to your needs and hope to continue to be your hotel of choice in Nassau.

Best Wishes,

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Reviewed 22 August 2012

Our family was planning a Carnival cruise to Nassau and could not find any excursions thru Carnival that we liked. A couple of weeks prior to our trip, I read many great reviews about British Colonial and we decided to give it a try. It was an awesome experience which we highly recommend! The price is affordable and you even get food/drink vouchers to use that day. We spent the entire day on the beach swimming, my son used the kayak and snorkel gear and we had the best day!!! The hotel is a short walk from the cruise ship and you get to see many other ships pull in throughout the day. This was our first cruise and first time out of the US and we did not want to get far away from our ship - this was perfect because we could see our ship the entire day. The British Colonial is a must, especially for first timers!!! The water is crystal blue, the beach is very adequate, the pool is nice, access to restrooms and bar/grill are close and the Bahama Mamas are wonderful!!!

  • Stayed: August 2012, travelled with family
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4  Thank Trish H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaMarquez, Manager at British Colonial Hilton Nassau, responded to this reviewResponded 27 August 2012

Dear Guest,

Thank you very much for this excellent review. We are thrilled that we were able to play a part in making your vacation even more enjoyable!

Best Wishes,

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Reviewed 22 August 2012

We stayed for one night only; two connecting rooms. The front desk staff and bell staff were extremely friendly and efficient. That was the last time we had good service during our stay. Our rooms were outdated and small with a view of a rooftop. The pool area and beach were small and extremely outdated. The beach had cabanas with old cushions and we could find no towels or any staff at the towel shack. The pool has no hot tub and was dirty (trash including old worn bandaids). The worst experience was the breakfast the next day. It was a Sunday morning and we had to wait for 30 minutes to get coffee and juice. We had to get up, once we went through the buffet, to get our own silverware.

  • Stayed: August 2012, travelled with family
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Thank Sambachica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaMarquez, Manager at British Colonial Hilton Nassau, responded to this reviewResponded 24 August 2012

Dear Guest,

Thank you for your valuable feedback. I am very sorry to hear about your recent experience and offer my apologies. I hope that you will afford us another opportunity to show you the kind of service that is typical of our staff.

Kind Regards,

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Reviewed 21 August 2012

My sister and I booked a weekend trip to Nassau for a quick getaway, There was some confusion with our initial reservation with Hilton and we were told to work with the hotel staff when we arrived to change our room from two twins to two doubles. Since the hotel was fully booked when we arrived, we had to wait until the next day to make the room change. The staff at the front desk was most accomodating and we were able to change our room the next day. Both rooms were comfortable. Overall, we were most pleased with all the staff we encountered from the front desk--Patricia and Shawn, to the restaurant staff and the Concierge, Adrian, who helped us use the free wifi in the lobby. The food was good and the pool and beach area just fine for a lazy weekend. We expected the service and energy charges so this was not a surprise. We loved watching the cruise ships maneuver into port and were happy that we could just walk into town. It was the last weekend for the summer Olympics and the Bahamas had just won their first Gold Medal the day we arrive. It made watching the Games even more enjoyable. Overall, we had a lovely weekend.

  • Stayed: August 2012, travelled with family
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1  Thank CtwoBrooklyn_NewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaMarquez, Manager at British Colonial Hilton Nassau, responded to this reviewResponded 22 August 2012

Dear Guest,

Our entire team, in particularly Patricia, Shawn and Adrian, is thrilled to hear that you and your sister experienced a lovely weekend getaway! We strive to show every guest our warmest hospitality therefore we’re very glad to read your encouraging feedback.

Best Wishes,

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