overall the hotel is good, but could be spectacular and has been on previous stays...The .layout , location and especially staff are terrific.......so what’s the problem? ....they’re starting to cut corners to save money and it shows in several areas....defered maintenance starting to show in several areas ...For ex...the staff on the beach has been cut by more than half....getting chairs and towels is a disaster in the Morning between 8:30 a.m, and about 10:30.....no one to be found .....only one person serving the entire beach area that use to have 4 to 5 people....confusing format, people fighting over reserving chairs, and no one can find a beach towel or if you need a drink or something to eat on the beach....Same problem with beach servers
Restaurants and hotel staff are super....staff is very accommodating, professional and welcoming?....so staff I rate as A, and ownership cutting back on staff and maintenance I rate maerely as a B.....wake up!! Don’t turn a great hotwl into another average hotel...
.Location, grounds , and original design all wonderful.....but not being managed up to the stds. of what should be a 5 Star Hotel....and now acts like 3 star facility.
This needs to change ASAP or you will lose the competition against the newer properties on the islandMore
- Free Wifi
- Free Parking