We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful Bahamas”
Review of Island Seas Resort

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Island Seas Resort
Ranked #12 of 14 Hotels in Freeport
Reviewed 15 October 2017 via mobile

Enjoyed 2 weeks on a timeshare trade. After Latin America, Bahamas seems quite the first world country Island Seas sits on a beautiful beach and sports large spacious rooms Well furnished kitchen and a great view from my courtside room I would like to see more available transportation due to their English style of driving on the left

Stayed: October 2017, travelled solo
2  Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (1,315)
Traveller rating
Traveller type
Time of year
Language
  • More languages

7 - 11 of 1,315 reviews

Reviewed 11 October 2017 via mobile

On July 2 my husband and I went for a preview shown to be IslandSeas in The Bahamas to see with the upgraded since our last visit which was four years ago at that time. We had been members for 9 years

they showed us the diamond the two bedroom and look a lot nicer and was a lot bigger they made promises that we upgraded us to the two bedroom they will take the equity from a one bedroom transfer to the two bedroom at payment when the payments and they can put out the payments till they talk to their office which was in Florida we were in the Bahamas so that was Saturday they moved us into the two bedroom because we were there for two weeks

on Monday went down to see if anything is been taken care of boss being in Florida yet they said that they were working on the equity. on Saturday I forgot to tell you we gave them a $2085 check fees

On that Thursday we had a note on our door that we need to go see the person who we gave the check to you we went down there come to find out there’s a big storm in Florida at FedEx envelope to mail our check in got ruined so they asked us to write a new check so we did and at that time we also signed up for automatic payments for our yearly maintenance fee came on my credit card which I had just received just before we left for vacation Btw never used other then for this. Hit back to Los Angeles to have fraudulent activity done on it. I received these alerts as I landed at lax

every day I went down to check if they have they transfer contract yet as it’s that we had two contracts and I said what happens on the July 10 payment that comes out automatically I was told it’s not going to come out because you have the other account and it’s going to override it on July 10 the payment came out and I went back down and they told me they will get you that money back OK so they were working on it still

This went on our entire stay. so the day we left to go home I went back down again showed him all my documentation the $2085 check clearing where my monthly payment cleared OK will take care of that so we got home

I get home and for weeks I left messages nobody called us back August came I did make not my payment September came didn’t make my payment

kept calling nobody calls me back now I’m questioning it because they promise it will be taken care of before September and before the next with the payment on the new place will come out well that was it now they’re telling me I want both places if I choose to cancel the two bedroom I/O for the two week stay in it plus fees and whatever gifting think they gave me that I have my one bedroom plus all the late charges all I want is for them to give mean with the promise I was supposed to pay $2085 I gave them my $2085 I was supposed to get the equity transfer for the one bedroom to be a two bedroom that my payment on the two bedroom would go down substantially and that will be my payment that start in September everything she promised me

We got nothing other than the two bedroom for two weeks. The equity wasn’t transferred. Now getting totally different information and late fees.

I only did what I was told to in beginning. Then a huge headache since So watch out they don’t give you what they promise. Now hiring an attorney

Stayed: July 2017, travelled with family
2  Thank Debbie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

Terrible time. They do not clean the rooms nor do to give you fresh towels. You have to ask for it. Therefore if you live across the street from the front desk "dog eat your lunch" because they do not answer their front desk line. The front desk lady Shavone us very rude also. And after speaking with the Manager who promised to compensate us with one night free on our return this never happen. Nor would she return phone calls and answer emails.

Stayed: March 2017, travelled with friends
7  Thank KeisaHR1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017

We spent a week at this resort in late September and it was ok, but it could be so much better. A year after Hurricane Matthew, the staff continues to use it as an excuse as to why the hotel is dirty, and not cared for. In reality, we did not see any damage, only poor management that obviously does not set clear expectations or demand any type of quality from workers or for their resort. Below are some details - good and bad.

Good - overall the resort looks nice, it sits on the beach, and has a nice pool. The on site restaurant is convenient, and it even has an on site convenience store which we used a few times.

Bad - the room was dirty. The floors seemed to never be cleaned, there was a dead moth on one of the window sills that remained all week and the maid service was inconsistent at best. Some days they took our towels and replaced some of them, other days they took our towels and left no replacements. Since we stayed on the third floor it was funny to see the maids walk up the stairs with no cleaning supplies, which makes it obvious why the rooms were dirty - they were never cleaned. The beach had one cabana - that was damaged months ago - and on our last day at the resort they started to tear down part of the roof, but never got back to fixing it. Several of the light bulbs in our room were burned out, and the microwave didn't work properly. We are also surprised to have to "check out" a blender from the front desk if we wanted one to use. It was obvious no routine or preventative maintenance is done at this resort. Wifi works in the lobby only, and not in guest rooms, and the restaurant couldn't run a credit card transaction, they had to walk to the front desk for this.

I think if management was implemented that truly cared about the cleanliness of the property it could be nice once again, but from our experience I just don't see things changing. Several of the time share owners that were at the resort while we were there stated the resort has gone downhill over the last several years, and they even presented a list of concerns to the manager, some of which were addressed several days later. In summary, if you can get it cheap enough, don't spend a lot of time on your room or at the resort, and don't mind overlooking some things you can make this place work. If you are looking for something really nice - keep looking.

  • Stayed: September 2017, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank Brad L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2017 via mobile

When we arrived at the Island Seas we waited in 3 different lines trying to check in. Staff kept redirecting us to different lines for "time share" check in. We had a time share which had been booked for months and asked for a room on the first floor. Instead we had to climb several flights of stairs to a 3rd floor room. The tile floors in the suite were filthy and so were the bathrooms. The walls were dirty and all of the doors were smeared with dirt etc. Staff were unorganized and most of them were NOT friendly. The lock on the door to the outside of our suite malfunctioned and even though I reported it to staff at least an hour and a half earlier, my husband had to wait another hour or more for maintenance to get him in after returning with groceries. The entire lock system on the door had to be replaced in order to get back into the room. The pool area was nice even though tiles were missing. But if you want to get a drink be ready to pay 8 dollars and good luck getting waited on....even at the swim up bar. The beach was small. There were cabanas with thatched roofs that were falling apart. Lifeguards literally had to warn people the lumber from the roofs was falling down and unsafe. To sum it up, this resort needs organized maintenance. Management at the resort is just not competent. Could be a beautiful, top notch Resort experience if the property was managed properly. We will never go back.

Stayed: September 2017, travelled with friends
3  Thank christie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Freeport hotels
3.8 km away
Flamingo Bay Hotel & Marina
3.3 km away
Bell Channel Inn
Bell Channel Inn
#1 of 14 in Freeport
251 reviews
3.1 km away
Grand Lucayan, Bahamas
Grand Lucayan, Bahamas
#4 of 14 in Freeport
3,023 reviews
Show Prices
Show Prices
Show Prices
3.3 km away
Pelican Bay at Lucaya
Pelican Bay at Lucaya
#3 of 14 in Freeport
1,004 reviews
8.6 km away
Viva Wyndham Fortuna Beach
0.9 km away
Ocean Reef Yacht Club & Resort
Show Prices
Show Prices
Show Prices

Been to Island Seas Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Island Seas Resort

Address: 123 Silver Point Dr, Freeport, Grand Bahama Island
Phone Number:
Region: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Freeport
#8 Top resorts Hotel in Freeport
Price Range: RM578 - RM1,064 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Island Seas Resort 3*
Number of rooms: 168
Official Description (provided by the hotel):
This fully furnished one and two bedroom condominium resort with full living/dining areas and private beach is set between the shopping and dining centers of Port Lucaya Marketplace, 2 miles away, and Freeport's International Bazaar, 3 miles away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com and Booking.com so you can book your Island Seas Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Island Seas Hotel Freeport
Island Seas Freeport
Island Seas Resort Freeport, Bahamas - Grand Bahama Island

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing