We first visited this restaurant 4 years ago and at that time I left a glowing review. In fact the restaurant was so good we decided we would return annually to spend our anniversary at The Whitebrook.
We had some great years until this year...
On arrival the room we had booked was very cold. We turned the heating up and went downstairs for our meal. On arrival to the restaurant we were told that there was problems with the gas and the meal would take longer as the chef was using an electric plate. We were initially happy with this as we had all evening. But it didn't take us long to realise that it also meant that there was no heating in the restaurant. We asked if there were any electric heaters that could be used but were told no there was nothing that could be done to combat the sub zero temperatures.
Needless to say nearly 4 hours later and still not finished we were so cold we left our table and went back to our room. (We left the other guests still eating wearing a variety of scarves, jackets etc. )
Our room of course was freezing although the waiter did arrive shortly after with a heater(why were these not on in the restaurant earlier?) We both slept in our clothes that night.
The next morning we discovered there was no hot water for showers etc and of course the restaurant by now was freezing cold.
Breakfast took over an hour and a half as we waited for rock hard toast and a small fried breakfast.
Not once did the chef come out and explain what was going on.
When we all came to pay we were told the room was free as it had been so cold and there had been no hot water etc. Initially this seemed fair but suddenly one of the guests said they had been overcharged by £100 and therefore really the room was not free.
We then realised that we too had been overcharged by £80.00. Some of this overpayment was the fact that The Whitebrook takes a deposit of £50.00 when you book and this had not been taken off our bills.
Guests at this stage were becoming very angry and yet although the owner and his wife were on the premises no one came to sort the mess out.
Overall a really miserable experience with no one taking charge or explaining what an earth was going on.
The outcome of all this is that we will of course never return to The Whitebrook and would like to thank the other guests who suggested much nicer places in which to celebrate our anniversary in the future.
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