Update: Southern Vacation Rentals rented us an unlicensed vacation rental. Meaning it had not had all of the proper inspections. Southern is not following the laws that are required by the state of Florida!
Do not stay at Beach Resort
Review of Beach Resort
Reviewed 1 week ago
Do not stay at the Beach Resort or rent from southern vacation rentals! We have had problems in our condo at Miramar beach, fl since we arrived at Beach Resort 201. A call was placed to report cockroaches, and other issues, at 6:30 am the day after we checked in. We were told no one would be able to fix the weather stripping on the door because it was Sunday. Someone came day three of our vacation and fixed the other items, but the cockroaches and weather stripping were NOT addressed. We went to the store to buy Raid. On day four the weather stripping still had not been fixed and found more cockroaches in the facility. To say it isn’t a vacation to vacuum three times a day and make sure everything is off the floor is an understatement. To make matters worse the amount of laundry that had to be done as we found them in our bed as well as our children’s beds. Calling to again report the problem Wednesday night was no better. I asked to have someone come mop the floor because it was disgusting, not because we weren’t being clean and had tracked sand everywhere, but because there had been cockroaches crawling across her floor all week with our small children down on that floor. We were told there was a mop in the facility and we could do it ourselves. Day five the weather stripping was replaced. Southern vacation rentals promised to also have Orkin come out and treat the facility. On our last day of vacation we were finally told Orkin came while we were out. On our last night We called to report we had found more cockroaches and was told yet again that a manager was not available, but would call us back first thing in the morning because we were at the top of the list. The manager never called us back. Southern Vacation Rentals refused to make this right for the entire week. They blamed the facility HOA and property manager. The property manager at Beach Resort refused to call us back. We were offered a 3 hour late checkout as a slap in the face. Lastly they offered to take off the cleaning fee, which was only appropriate as we had cleaned their facility the whole week. The property owner was informed day one that no one would be coming to our unit. She was responsive, but when we explained the issues were never taken care of and we were still having cockroaches, we never heard back from her. Southern never let us talk to a manager, claiming the Mgmt was conveniently in meetings or unavailable. A $95 cleaning fee is hardly appropriate compensation for a week of roaches on our children and cleaning our apartment. DO NOT do business with Southern Vacation or Beach Resort 201 because you will be taken advantage of.