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Reviewed 30 March 2021 via mobile

We stayed here for 3 nights but ended up having to leave after 2 nights as we just couldn’t stay in the filth of this room any longer (see photos).
Considering this was also during the Covid pandemic you would expect the cleaning to be even more thorough, not the opposite.
SOPs were not followed in the communal areas or enforced by staff (who didn’t seem to care). Breakfast was a help yourself buffet with guests sharing serving spoons and all food was open to the elements with many guests not wearing masks. The lifts had no tape for SOPs and we regularly saw large numbers of guests pile into the lift (who were clearly not together).
The reception staff when checking out didn’t seem to care about our complaints about the room and when we spoke to (one of many) general managers he said ‘all I can say is sorry’ and this was without any form of sincerity. No offer of putting us in another room for the next night we had paid for or anything and claimed they couldn’t give us a refund and used an example of someone having an emergency and needing to leave and they couldn’t refund them. I personally wouldn’t expect it in an emergency, however I do when it is due to the filth of the hotels cleaning standards.

I would definitely not recommend anyone waste their time or money staying here. This hotel ruined our first trip to the Cameron Highlands.

Date of stay: December 2020
Trip type: Travelled as a couple
1  Thank Ianjo82
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 26 March 2021

Very good service
Very clean n tidy room
Very comfortable..
Staff friendly..and welcome..
Nice accomodation, easy to walk for makan2 coz in town hotel..i give 4 star service...
Tqsm..will come again..

Date of stay: March 2021
Review collected in partnership with this hotel
Thank mkcksiti
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 8 January 2021 via mobile

We stayed here for 2 days during the weekday, hotel was located in Tanah Rata. We booked the superior room which was on the side building, room was nicely designed and comfortable. Breakfast was quite good with reasonable spread, and I also used the gym which was adequate. It was good value for money and would recommend!

Date of stay: January 2021
Trip type: Travelled with family
2  Thank Alexjoey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 January 2021 via mobile

Had great stay with loved one,very comfortable clean bathroom ,huge room with great ambiance loved their staff very antentive care with their customer ..

overall good experience.

will go again in future..

Date of stay: July 2020
Trip type: Travelled as a couple
Thank sanjanak2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 January 2021

beds were comfy and rooms were clean. Overall a pleasant stay but breakfast spread was probably one of the worst we've had. My take would be to stay here but have breakfast at one of the many cafes nearby.

Date of stay: December 2020
Review collected in partnership with this hotel
Thank 779shireenn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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