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Centra by Centara Phu Pano Resort Krabi
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Reviews (324)
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180
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All reviewsunderground parkingfamily residenceclean modern hotelwonderful showerlounge bedsao nang beachbusiness hotelmountain viewresolve the issueincredible staffthe hotel offersfriendly hotel stafforiginal bookingamazing poolfantastic hotela pool view roomonly setback
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Reviewed 5 weeks ago via mobile

We stayed at the Centra for a week and it was a delight to stay here. Everything was excellentstaff, the food, service, transportation offered by the hotel, it was all quality with a human touch. Because of Centra, our family has great memories of Thailand. Very clean, professional, accommodating, service with a smile, and they care about their customers. We would recommend it to our own family!!!!
Rank, Ja, the front desk crew (morning and evening shifts), and Ines were the most beautiful hosts you could ever meet. Thank you Centra. We will be back.

Stayed: March 2018, travelled with family
1  Thank Carlos G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalermrat K, General Manager at Centra by Centara Phu Pano Resort Krabi, responded to this reviewResponded 4 weeks ago

Dear Carlos G,

Thank you for staying with us recently and of course, for an excellent review leaving here.

We all pleased to know that you have enjoyed your stay and left us with memorable experience. Your specially mentioned to Rank, Ya and our front desk crew was personally passed on and with out any doubt, they were so thrilled about this.

As you have mentioned, we all look forward to seeing you again in the future.

Sincerely yours,

Ball
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2018 via mobile

Everything was perfect, the hotel is new and very well maintained.

Our room was very comfy and maids took excellent care of us. Staff are lovely, always smiling and ready to help. More importantly, we felt thoroughly pampered.

The view by the pool is amazing, never get bored to look at the mountain while drinking cocktails. Breakfast got everything you need and very tasty. You had few lunches and dinners at the hotel, dishes were very delicious.

Thank you a lot for this fantastic stay. Promise we will be back.

Stayed: April 2018, travelled with friends
1  Thank MARION B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalermrat K, General Manager at Centra by Centara Phu Pano Resort Krabi, responded to this reviewResponded 4 weeks ago

Dear MARION B,

Thank you for an excellent review and rating leaving here following to your stay with us recently.

It was a real pleasure knowing that you have pretty much enjoyed our hotel and service throughout. To be mentioned as "highly recommended" is something really special and definitely encourage the team.

As you have promised, we all look forward to welcoming you back here once again.

Sincerely yours,

Ball
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2018 via mobile

My friends and I stayed at this hotel in Krabi and we couldn’t be happier with it. The rooms are very nice and we had a view of the pool and cliffs. The staff was extremely helpful, and I have to give a big shout out to the tourism lady who hooked us up with all our activities at discounted rates. The hotel has breakfast included and a nice pool too. You can walk to the Ao Nang beach or the hotel provides a shuttle (at limited times) to take you to Ao Nang beach. I would definitely stay here again!

Stayed: March 2018, travelled with friends
1  Thank Trixie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalermrat K, General Manager at Centra by Centara Phu Pano Resort Krabi, responded to this reviewResponded 14 April 2018

Dear Trixie A,

Thank you for an excellent review leaving here after staying with us recently.

We all pleased to know that you really like our hotel and services throughout. Your comment on our tour desk girl was personally passed on and without a doubt she was delighted about this. As you have mentioned, we look forward to welcoming you back again in the near future.

Sincerely yours,

Ball
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2018

I though this hotel seemed good for the money dispute some reviewers saying they felt this place is to expensive for their experience.

Pros:
-Good pool area. Full sun all day long. They serve you drinks, and restaurant is right there.
-Rooms are a decent size and clean (ours was anyway)
-Shuttle service offered to the town and beach area

Cons:
-Breakfast buffett runs empty very quickly and they take FORVEVER to replenish and protiens. Our breakfast wasn't included so we would pay and then see buffet was nearly empty...huge disappointment.
-Service can be slow by the pool.
- Not close the the beach...BUT they do offer shuttle and to walk is about 15 - 20 mins. I actually enjoyed the walk, there is a lot to see along the way. :)

  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Live4it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalermrat K, General Manager at Centra by Centara Phu Pano Resort Krabi, responded to this reviewResponded 14 April 2018

Dear Live4it,

Thank you for sharing your feedback following to your staying with recently.

It was a pleasure seeing a lot of positive in your review but I also take your comments on board for our improvement. I do agree that we should have done better in servicing around the pool and will definitely discuss with all concerned.

We look forward to welcoming you again if Krabi is your destination.

Sincerely yours,

Ball
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2018 via mobile

Staff were lovely, hotel has everything you need such a nice view of the hills surrounding area, pool was pretty much empty when we went, rooms were like new the blinds on the shower to see the view was a nice touch, we were 6th for so loads of privacy, food was excellent

Would defiantly recommend for anyone looking to stay in krabi

Speed boats can pick you up from here for trips also

Stayed: April 2018, travelled as a couple
Thank Manvsfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalermrat K, General Manager at Centra by Centara Phu Pano Resort Krabi, responded to this reviewResponded 14 April 2018

Dear Manvsfoodie,

Thank you for choosing us as your Krabi destination explorer this time. I am happy to see that you really like out hotel and enjoyed your stay very much. I do agree that a lot of our clients were here and considered us as a base for their islands traveling.

Once again thank you for being with us and for such a nice review, we look forward to welcoming you back when you are in Krabi next.

Sincerely yours,

Ball
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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