This hotel doesn't even deserve to be called a hotel..
We were staying in the deluxe room with direct pool access.
1. From moment we checked in, at 8pm it has been horrible, lady staff at check-in was sooo rude when I told her the passport are in the suitcase and since I had an injury just before coming I couldn't bend down to open the case as I needed treatment.. she was so rude she told me no passport, no check-in. Go wait. I know she is doing the procedure, but there is something called being compassionate.. to be noted that we checked in without even being provided the proper information. She just said, "Take ur key and go.."
2. Every time we passed by reception. She would laugh with her other male colleagues pointing at us. It was raining, we were a family of 4, and we had one umbrella in the room. Asked the same lady for umbrella, she said we don't provide from reception. A few minutes later, another guest came to ask for an additional umbrella she provided it instantly. Went back to her to ask for her logic and why it was provided to them and not to us. She rolled her eyes and gave me an umbrella.
3. The rooms are filfthy. Hair was on the side of the bed.. LOOOOOnggg hair!! In the shower and even in the cup of tea, there was dust.. towels smell like mould. My son was sleeping in the additional bed we paid for. The mattress was hard like rock it was not even a mattress. His bed was full of ants.. red ants!! He woke up the first day with full ant bite all other his body. Called reception, housekeeping came and sprayed, but even that didn't help, everyday we could see the ants crawling from under..
When u take shower, the smell is horrible and there is water leakage all over.
4. Hotel staff was going through our stuff. The suitcase item was upside down as if someone was looking for something. The first day, I noticed money was missing. But I was not 100% sure..
5. SLIDES NEVER OPENED!! We booked this hotel because of the slides, but in 4 nights stay, the water park was open only once for one hour..
6. After all this. I asked to speak to the duty manager but he was never available. Few times they told me he is not here. Once they even say he comes to work only after 10 pm. In our 4 days stay, we never manage to speak to the manager.
The staff are very disrespectful and not bothered to even ask what's the problem is.
If you want to enjoy your stay in Krabi, I would certainly not recommend staying in this hotel.