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Paulo A

Afordable hotel near beach

4.0 of 5 bubblesReviewed 4 Nov 2024
Nice, near beach and center.
Good price quality.
Good pool, fun for all.
The employes should talk english a little bit better - Difficult comunication.
Hallways a little bit outdated, aswell as the bedrooms.
Decent restaurant, with reasonable prices
Date of stay: October 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerRelationship Manager, บริษัทตัวแทน / ผู้ให้คำปรึกษา at Ananta Burin Resort, responded to this review
Responded 4 Nov 2024
Dear Mr. Paulo,
Thank you for your thoughtful review. We're delighted to hear that you enjoyed our beachside location, pool, and found good value in your stay. We apologize for any communication difficulties you experienced; our team is continuously working on improving language skills through training programs. We also appreciate your feedback about our decor, and we are in the process of updating it. It’s wonderful to know you enjoyed our restaurant, and we look forward to welcoming you back for an even better experience next time.

Kind Regards,
Ananta Burin Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,127)
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1 - 6 of 1,127 reviews
Reviewed 4 November 2024 via mobile

The pools with slides are epic for kids, good is great, breakfast average
Rooms are clean and pool is superb
Great location, close to the beach and walkable to the night market
We had a family room for 4 of us, the room was spacious had great amenities and overall very comfortable.

Room tip: Trust issues with Indians unfortunately. Ask for a pool facing room
Date of stay: June 2024
Trip type: Travelled with family
Thank Shipra C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerRelationship Manager, บริษัทตัวแทน / ผู้ให้คำปรึกษา at Ananta Burin Resort, responded to this reviewResponded 4 November 2024

Dear Shipra,
Thank you for your valuable feedback. We're pleased to hear that your family enjoyed our pool, amenities, and prime location, and we’re delighted that you found the accommodations clean and comfortable. We appreciate your comments on our breakfast and will certainly take them into consideration to enhance our guests' experience. Creating memorable stays for our guests is our priority, and we look forward to welcoming you and your family back in the future.

Kind regards,
Ananta Burin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2024 via mobile

We had one of the Pool Accsess roms on the quiet pool side.

There are electric outlets on both sides of the best and 3 pillows for each side.
Swimming towels, bath robes, two pairs of Flip-Flops and Umbrella also in the room.
Good Wi-Fi.

Breakfast was very good and great variety of Western and Thai food.

Only 15 minutes walk to Ao Nang beach and 15 minutes to the Night market.
Also lot of Tuc Tuc taxi outside to take you around.

The hotel offer trips to different islands with hotel transfer included in the price and accident insurance.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank murrsterus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerRelationship Manager, Agency / Consultant at Ananta Burin Resort, responded to this reviewResponded 5 September 2024

Dear Valued Guest,
Thank you for sharing such a wonderful review of our hotel. We are pleased to hear that you enjoyed your stay in one of our Pool Access Rooms, finding it quiet and well-appointed, with handy amenities such as flip-flops and an umbrella. Our strong Wi-Fi and abundant electric outlets are designed to ensure our guests can stay connected and powered-up during their stay.

We're glad that our breakfast spread, featuring both Western and Thai cuisine, met your expectations. Our location, a comfortable stroll from both Ao Nang beach and Night Market, seems to have been convenient for you. Moreover, we're delighted that you benefited from our Tuc Tuc taxi service.

Thank you for choosing our hotel for your visit. We continually strive to create a positive experience for all our guests, and it’s wonderful to hear when we have succeeded. We love that you found your stay memorable and look forward to welcoming you back the next time your travels bring you to our area.

Kind Regards,
Ananta Burin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2024 via mobile

Me and my family stayed 5 days at this great hotel. We had a family room with 2 rooms, with lots of space and comfortable beds. Breakfast was good with lots of options. The pools and the water park are a nice addition.
The hotel is located at a 10 minute walk to the night market or to the pier to take the boat to Railey Beach.
I also recommend the hotel spa where I had an amazing massage. We also organized with the hotel a tour to Hong Island.
We had a great time atAnanta Burin!

Date of stay: August 2024
Trip type: Travelled with family
Thank anamgarcia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerRelationship Manager, Agency / Consultant at Ananta Burin Resort, responded to this reviewResponded 29 August 2024

Dear Anamgarcia,
Thank you for choosing Ananta Burin for your stay and taking the time to share your experience. We are delighted to hear that you had a great stay and that you were able to enjoy the ample space, comfortable beds, and various amenities we offer. Also, we thank you for highlighting the convenient location, our bustling breakfast buffet, spa, and our water park. We're also glad your tour to Hong Island was enjoyable. As we strive to make every guest’s stay relaxing and memorable, we genuinely appreciate your kind words. We look forward to welcoming you and your family back on your next visit.

Kind Regards,
Ananta Burin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2024

This hotel doesn't even deserve to be called a hotel..

We were staying in the deluxe room with direct pool access.

1. From moment we checked in, at 8pm it has been horrible, lady staff at check-in was sooo rude when I told her the passport are in the suitcase and since I had an injury just before coming I couldn't bend down to open the case as I needed treatment.. she was so rude she told me no passport, no check-in. Go wait. I know she is doing the procedure, but there is something called being compassionate.. to be noted that we checked in without even being provided the proper information. She just said, "Take ur key and go.."

2. Every time we passed by reception. She would laugh with her other male colleagues pointing at us. It was raining, we were a family of 4, and we had one umbrella in the room. Asked the same lady for umbrella, she said we don't provide from reception. A few minutes later, another guest came to ask for an additional umbrella she provided it instantly. Went back to her to ask for her logic and why it was provided to them and not to us. She rolled her eyes and gave me an umbrella.

3. The rooms are filfthy. Hair was on the side of the bed.. LOOOOOnggg hair!! In the shower and even in the cup of tea, there was dust.. towels smell like mould. My son was sleeping in the additional bed we paid for. The mattress was hard like rock it was not even a mattress. His bed was full of ants.. red ants!! He woke up the first day with full ant bite all other his body. Called reception, housekeeping came and sprayed, but even that didn't help, everyday we could see the ants crawling from under..
When u take shower, the smell is horrible and there is water leakage all over.

4. Hotel staff was going through our stuff. The suitcase item was upside down as if someone was looking for something. The first day, I noticed money was missing. But I was not 100% sure..

5. SLIDES NEVER OPENED!! We booked this hotel because of the slides, but in 4 nights stay, the water park was open only once for one hour..

6. After all this. I asked to speak to the duty manager but he was never available. Few times they told me he is not here. Once they even say he comes to work only after 10 pm. In our 4 days stay, we never manage to speak to the manager.
The staff are very disrespectful and not bothered to even ask what's the problem is.

If you want to enjoy your stay in Krabi, I would certainly not recommend staying in this hotel.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Naz L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerRelationship Manager, Agency / Consultant at Ananta Burin Resort, responded to this reviewResponded 30 July 2024

Dear Naz,
We sincerely apologize for the less than satisfactory experience you had during your stay at our establishment. The issues you mentioned about your check-in experience, room cleanliness, and staff behavior are very concerning to us. We want to make sure all our guests feel valued and respected from the moment they enter our doors.

We consistently train our staff to provide the best service and we're sorry that we fell short in your case. We are also looking into the complaints regarding the cleanliness of the rooms. Our housekeeping team usually does a meticulous job and we're disappointed that it was not your experience.

We understand your concern about the unavailability of the slides. We try our best to have them open as much as possible, but safety reasons or regular maintenance might force us to close them occasionally.

As for the issue about your belongings, it is indeed an alarming situation, and we are conducting a thorough investigation to ensure nothing like this happens again.

Despite the setbacks, we truly hope you enjoyed the direct pool access from your deluxe room and the overall facilities of our hotel.

We appreciate your feedback as they are instrumental in our continuous efforts to better our guest experiences. We hope you will give us another opportunity to amend your impression in the future. We believe we can exceed your expectations next time.

Kind Regards,
Ananta Burin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2024

We’ve been travelling around Thailand for 6/7 weeks now and this was the best hotel we’ve stayed in, not only because of the amazing facilities, but because of the hospitality of the team. We stayed in a superior room (which was great as is! Comfortable bed, large room) but there was a malfunction in our room meaning we had to move, we was not too bothered about this, these things happen, but it ended up being a blessing in disguise- we got upgraded for the inconvenience and the room we stayed in was even better than the standard one we’d booked, despite that one being perfect anyway. Direct access into the pool which was large with a bar serving yummy cocktails and 2 slides fit for children and adults alike. Chanon helped us with this and has treat us wonderfully throughout our stay, he’s been a treat during our stay in Krabi and the best member of staff we’ve encountered in any hotels we’ve stayed in whilst travelling. He’s gone above and beyond to make sure we are happy and comfortable and we want to personally thank him in this review. Furthermore, we recommend the breakfast add on, super yummy, multi cuisine, cooking fresh eggs and lovely pastry selection! If you are coming to Krabi we highly recommend staying in ananta burin resort. Thanks to Chanon and the incredible team for an amazing time! :)

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Eloise S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerRelationship Manager, Agency / Consultant at Ananta Burin Resort, responded to this reviewResponded 24 May 2024

Dear Eloise,
Thank you for taking the time to share such a detailed and glowing review of your stay with us at Ananta Burin Resort. We are thrilled to know that we were able to exceed your expectations in terms of facilities and especially, our hospitality.

We're sorry to hear about the short malfunction you had faced but absolutely delighted to find out that the incident turned out to be a delightful surprise for you. Feedback like this motivates us to continuously strive to offer exceptional service to our guests. We're pleased to hear that you were delighted with the upgraded room and the amenities we provided.

Chanon, who you've mentioned as being particularly helpful, will be ecstatic to hear about your kind words. His approach is a perfect example of the high standards we aim to maintain throughout our resort.

We're glad that you enjoyed our breakfast spread which aims to cater to various international tastes. The culinary team will be proud to know that their efforts have been highly appreciated.

We hope to have the pleasure of welcoming you back soon to create more memorable experiences. Your endorsement of our property to potential visitors to Krabi is the highest compliment we could receive. Thank you once again for choosing Ananta Burin Resort, and we look forward to seeing you in the near future.

Kind Regards,
Ananta Burin Team

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