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pablo6804
Bangkok

New resort has beautiful location and facilities, still a few teething problems

4.0 of 5 bubblesReviewed 12 Mar 2021
The location, facilities and views from the new Centara Ao Nang are super for a 4-star hotel. The price was also amazing at 2,400 Baht/night for a King Seaview which included 500 Baht credit for food or drinks.

The hotel was originally opened for 3 months before Covid, then closed for 9 months, only to reopen on March 1st this year. There are definitely still a few teething problems which will be sorted out over the coming months. Although the rooms are very pleasant and well equipped, the resort has a "new" and rather sterile feel about it. All the pathways are concrete but could do with some paint and plants.

Also, on the day we arrived there was no English TV channel at all and we were surprised not to find CNN or BBC at a Centara. The hotel had multiple Thai channels, as well as Spanish, Portuguese, Italian and Chinese, but none of the listed English channels - DW, NHK and Al Jazeera - were working. While this did not unduly bother us, to the credit of the management, all were working by the time of our departure. In fact, all the staff we encountered went out of their way to assist us throughout our stay.

There is only one restaurant at the hotel currently in operation and the choice is limited. The breakfast is certainly more than adequate. The Thai set dinner was quite average but we had a surprisingly decent pizza and salad as well. That said, there is presently little choice outside the hotel as nearly all the restaurants in Ao Nang are still closed.

Finally, the hotel has 2 pools. One by the beach with a bar and next to the breakfast area. There is also a huge freeform pool, which measures about 60 x 30 m, next to the childrens' slides and pool area. This makes for a terrific place to swim daytime when the majority of the guests are sheltering from the sun.

Overall I would strongly recommend the hotel at its current price level.
Date of stay: March 2021
Room Tip: The sea view rooms (7401-7406) offer amazing views especially at sunset.
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Maneerat, General Manager at Centara Ao Nang Beach Resort & Spa Krabi, responded to this review
Responded 20 May 2023
Dear Value Guest,

Thank you for staying at the Centara Ao-Nang Resort & Spa Krabi during your recent visit to Krabi recently.

Your opinions are very valuable in helping us maintaining a high level of service to guests and in ensuring that your expectations are met on each visit. We are most delighted to learn that you enjoyed the hotel’s service and facilities.

We look forward to welcoming you back on your next visit to Ao-Nang, Krabi.

With kind regards,
Paul Maneerat
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (916)
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All reviews ao nang beach beach bar aonang center breakfast was amazing small issue private pool beach access beach front family room wonderful hotel breakfast buffet kids club late check perfect stay front office nice room the breakfast area
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Reviewed 10 March 2021

Good point :
Good seaview anyway location is not near center of ao nang(300-400 m.) but quiet atmosphere.
Service is great from check in until check out.
Suggestion :
Prefer more food for breakfast
and slide for kid should be more stable.

Date of stay: March 2021
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
2  Thank ckerdm0n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Maneerat, General Manager at Centara Ao Nang Beach Resort & Spa Krabi, responded to this reviewResponded 20 May 2023

Dear Value Guest,

Thank you for visiting us at Centara Ao Nang Resort & Spa Krabi.

Your opinions are very valuable in helping us maintaining a high level of service to guests and in ensuring that your expectations are met on each visit. We are most delighted to learn that you enjoyed the hotel’s service, all staffs are very happy for having you here.

We look forward to welcoming you back Centara Ao Nang Resort & Spa Krabi in the near future.

With kind regards,
Paul Maneerat
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2021

I love the beach front restaurant, the Sands beach club, just next to the south end of Aonang beach, with amazing Andaman ocean view especially during sunset, the high contrast orange-red downing sun vs dark blue sky. This year the restaurant was newly decorated with colorful ribbons and crafts like we are in celebration party. The weather is so good at this time of the year, the beginning of summer, not too hot & humid, nice gentle sea breezes.

Many staff recognized me on this revisiting trip(my first trip here on October 2019) All staff are so friendly and caring.

I like to thank you khun Paul and all staff for warm welcoming and very attentive, that had make my trip relaxing and a memorable experience.

Date of stay: March 2021
Trip type: Travelled solo
2  Thank kboonsri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Maneerat, General Manager at Centara Ao Nang Beach Resort & Spa Krabi, responded to this reviewResponded 20 May 2023

Dear Value Guest,

Thank you for visiting us at Centara Ao Nang Resort & Spa Krabi.

Your opinions are very valuable in helping us maintaining a high level of service to guests and in ensuring that your expectations are met on each visit. We are most delighted to learn that you enjoyed the hotel’s service, all staffs are very happy for having you here.

We look forward to welcoming you back Centara Ao Nang Resort & Spa Krabi in the near future.

With kind regards,
Paul Maneerat
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2021 via mobile

We are very very happy. Everybody here smile and good service. Room, breakfast , swimming pool very good, all staff and Gm good take care of my family. Top secret is price now. We will come back again soon.

Date of stay: March 2021
Trip type: Travelled with family
2  Thank YhinYang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Maneerat, General Manager at Centara Ao Nang Beach Resort & Spa Krabi, responded to this reviewResponded 20 May 2023

Dear Value Guest,

Thank you for visiting us at Centara Ao Nang Resort & Spa Krabi.

Your opinions are very valuable in helping us maintaining a high level of service to guests and in ensuring that your expectations are met on each visit. We are most delighted to learn that you enjoyed the hotel’s service, all staffs are very happy for having you here.

We look forward to welcoming you back Centara Ao Nang Resort & Spa Krabi in the near future.

With kind regards,
Paul Maneerat
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2021 via mobile

This was it first visit and I doubt it will be our last. We had originally booked into another Centara hotel in Krabi but due to Covid, that hotel was closed and we were transferred to the Ao Nang Beach resort...and weren't we happy about that!
All communication prior to our stay was prompt and very professional. Staff were courteous and helpful.
On arrival, check in was so simple and efficient. Check in staff spoke English and within a short time we were shown to our room with our luggage arriving at the same time. Our accommodation was in B block and we could step from our balcony straight into the pool. The room contained everything needed for our stay...tea/coffee making facilities, toiletries, umbrellas, dressing gowns etc and the room itself was light and airy and most importantly the bed was extremely comfortable!
Breakfast was excellent with a wide range of foods both Thai and non Thai available on a buffet basis. There were plenty of staff available if needed and the trays of foods were quickly replenished when necessary.
There are a number of restaurants within the hotel complex including the Sands Beach Club and restaurant and bar. There are other restaurants close to the hotel as well so there is plenty of choice available.
The hotel is situated literally right by the beach. What better way of either building up an appetite or walking off a good meal than a easy walk along Ao Nang Beach! If the weather is good, sunsets can be spectacular which is an added bonus.
This is quite a large hotel with more than one pool with a children's pool incorporating a water slide. There is also a "something to remember" shop. There is a very large car park.
Checking out was also efficient and speedy.
A special mention has to be made of the staff...everyone was so friendly and helpful and they were obviously well trained. All the required Covid precautions were in operation although sadly some of the guests didn't see the need to wear masks etc.
Would we stay here again?...most certainly!

Date of stay: December 2020
Trip type: Travelled as a couple
2  Thank Suratrichard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Maneerat, General Manager at Centara Ao Nang Beach Resort & Spa Krabi, responded to this reviewResponded 20 May 2023

Dear Value Guest,

Thank you for visiting us at Centara Ao Nang Resort & Spa Krabi.

Your opinions are very valuable in helping us maintaining a high level of service to guests and in ensuring that your expectations are met on each visit. We are most delighted to learn that you enjoyed the hotel’s service, all staffs are very happy for having you here.

We look forward to welcoming you back Centara Ao Nang Resort & Spa Krabi in the near future.

With kind regards,
Paul Maneerat
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2021

Even if the check in was a bit difficult with really rooms with terrible views when the hotel was almost empty, we managed to get better rooms. Very friendly and efficient staff. Excellent package on Centara website.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
2  Thank xtof2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Maneerat, General Manager at Centara Ao Nang Beach Resort & Spa Krabi, responded to this reviewResponded 20 May 2023

Dear Value Guest,

Thank you for visiting us at Centara Ao Nang Resort & Spa Krabi.

Your opinions are very valuable in helping us maintaining a high level of service to guests and in ensuring that your expectations are met on each visit. We are most delighted to learn that you enjoyed the hotel’s service, all staffs are very happy for having you here.

We look forward to welcoming you back Centara Ao Nang Resort & Spa Krabi in the near future.

With kind regards,
Paul Maneerat
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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