Everything’s was great except for smelly ACs in both rooms we had. Staff tried to fix it but without success. Seems like the overall AC system needs refurbishing. If that does not bother you it’s a great stay. For us it was acceptable for two nights but would not have been for any longer - even though we loved the rest
Dear felixberner,
Thank you for staying at Centara Anda Dhevi Resort & Spa Krabi, and for taking the time to write about your stay with us here on TripAdvisor.
Despite you have enjoyed your stay overall but please accept my sincere apology as some of aspects were not meet your expectation. I do appreciate your constructive comments and please rest assured that all have been taken on board to ensure our improvement.
Once again, thank you for staying with us and we do hope to welcome you back here when you are next in Krabi.
With Warmest Regards,
New
Rutjiret Ananphong
Excellent hotel with a good service. Nice pool and rooms. The location is perfect and it's really close to everything. You can walk from the hotel to the beach where you can find markets and restaurants. Great hotel to have awesome holiday.
Dear DavidL9136,
Thank you very much for choosing to visit us at Centara Anda Dhevi Resort & Spa Krabi!
We are all really appreciated that you had a great time and enjoyed all facilities provided and be delighted your comments on our location.
All of us here look forward to being your host again in your future schedules. Until then, we send wishes across your way.
With Warmest Regards,
New
Rutjiret Ananphong
Good breakfast.
Comfortable room with balcony overlooking the pool.
Good pool with activities and pool bar.
Central location (walking distance from the main area).
Friendly and helpful staff.
Helped with special request for storing medicine pack).
Dear Avdek,
Thank you for staying at Centara Anda Dhevi Resort & Spa Krabi, and for taking the time to write about your stay with us here on TripAdvisor. We are happy to read that you overall enjoyed the stay with us.
We are looking forward to welcoming you back to Centara Hotels & Resorts in the near future.
With Warmest Regards,
New
Rutjiret Ananphong
Loved this hotel. Great value for money. Rooms were so comfortable & spotlessly clean. Staff a delight to deal with. Very well equipped gym & air conditioned. Breakfast was delicious with a great variety to choose from. Only down side was very little pool space. Could never manage to get a sun lounger even at 07:30. The Scandinavians are worse than the Germans for hogging sun loungers & that’s saying something. Over all a great, comfortable & welcoming hotel. The lady who serviced my room & she seem to be the same person every day was so nice & deserves a mention. Housekeeping is the hardest job.
Dear Francis M,
Thank you very much for choosing to visit us at Centara Anda Dhevi Resort & Spa Krabi!
We are all really appreciated that you had a great time and enjoyed all facilities provided and be delighted your value for money comments.
All of us here look forward to being your host again in your future schedules. Until then, we send wishes across your way.
With Warmest Regards,
New
Rutjiret Ananphong
...about this hotel but a couple of negatives.
Firstly, we have to say how good every single member of staff we encountered was. Who ever is responsible for their training sees revs to be congratulated. Check in was speedy and handled very professionally and given the current health scare, included a temperature check. We had to wait a short while for our room to be ready but that didn't really matter. We have to say that we thought our room was really in need of some refurbishment and modernisation. Dark wood furniture that had certainly seen better days and curtains that could be described in the same way. On the positive side, the large bed was extremely comfortable! The room included a fridge with mini bar, hairdryer and umbrella with the usual toiletries in the bathroom. Unfortunately, when we returned to our room later our key card wouldn't work and as there was clearly a fault, we had to be transferred to another room. This didn't take long and was also handled very professionally by reception staff. One point we would like to make is that as the room was designated as non smoking, why was there an ashtray on the balcony?
After a good nights sleep we eagerly anticipated our breakfast and wow! What a superb meal it was with a wide choice of Thai, Indian and western/continental foods. For the first time ever in a Thai restaurant( and we have eaten at many), there was a notice concerning allergy advice. The Thai foods were authentic and delicious as were the Indian dishes. A good bread selection, fresh fruits, cheeses and an endless supply of coffee were available.
One other negative feature was the size of the car park. We were fortunate that there was one space available as I'm not sure where else parking would be possible.
There is no doubt that this is a very good hotel and as we were only there for one night, we didn't have time to take advantage of the very inviting pool and other facilities.
We think that if the rooms were refurbished, a very good hotel would become an excellent one.
Dear Suratrichard,
Thank you very much for a wonderful review and your compliments towards hotel facilities and accommodation! We certainly appreciate your detailed overview and are glad you had an enjoyable time at Centara Anda Dhevi Resort & Spa Krabi!
I do appreciate your constructive comments and please rest assured that all have been taken on board to ensure our improvement.
We wish you the very best back home and hope to have the opportunity to welcome you here again soon, as well as ensure that your experience will be positively different.
With Warmest Regards,
New
Rutjiret Ananphong
