We booked online, and hadn't been there before.
The first night we were in Building 7 - did not look anything like the photos, and it was horrendous! Smelled like mold and the beds were as comfortable as a sheet of plywood.
We talked with the manager the next morning, and he explained that was the bldg not refurbished yet. Fortunately, he was able to move us to the newer section for the next 6 nights.... whew! What a difference!
Incredibly clean, the A/C worked well, very comfortable beds. This met our expectations, and we truly appreciated the efforts Kai, and all of his staff made to "make it right".
The resort was conveniently located right across from the beach. Breakfast had a large variety, and it was nice having the option of two pools. There are a couple of massage options on or near the premises, and very close to restaurants, night live, and trinket shopping.
The front desk was incredibly helpful and friendly.... we would return and stay in the newer section. Thanks Kai and team!