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mvkicker

4 night stay

4.0 of 5 bubblesReviewed 5 Jun 2012
We recently stayed in room 102 and at first I had mixed feelings about the resort. It is a small resort and is one of the older ones in town. We felt it shows some wear from the age but adds character to the place. The bed was a little hard and smelt a little funny but not bad enough to complain about it. The power went out a couple times during the rain but the resort has a generator (loud) that kicked in about 10 minutes later. The shower in our room did not put out constant hot water and would go from hot to cold about every 25 seconds. My wife suggest it would be nice to have a small mirror somewhere inside the room as well.

The included breakfast was good but we had to tell the staff the night before what we wanted to eat for breakfast the next day and what time we wanted to eat breakfast. I assume this is because it is a small resort and they would not have enough seating or staff to serve everyone all at once and that wanted to use fresh ingredients without any waste. The pool was amazing and had great views. The pool does not have steps to get into it though so if you do not have any upper body strength it may be a little awkward getting out of the pool :-)

My review may not sound that great but with the minor negatives mentioned I would stay here again. The location was great and the manager was very helpful. The rate was great as well!
Date of stay: May 2012
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheCliffAonang, Manager at The Cliff Elegance Resort, responded to this review
Responded 10 Jun 2012
Dear Mvkicker

Thank you for your recent stay with us and appreciate your time to share your comment.
Both positive or negative, we are happy to hear for a better to our guest.
We serve a la cart breakfast menu with the variety choices of american/ local and continental.
We need your order in advance to be ready in the morning and to aviod the long wait especially during high season .Either to be delivered to guests room to make their stay more conveneint or to serve at our two floor Rimpa restaurant to enjoy the amazing cliff view in the morning.
All your comments have been brought to our management attention and anything which need to be at it best for our guest plesant stay has been assigned to the related department.
We are glad to know that you would come back again. We are looking forward to serve you again and next time will be at your most plesant stay.

Best regards
Pimchana K.
Resort Mgr.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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127 - 132 of 337 reviews
Reviewed 22 May 2012

We stayed at the Cliff after New Year on Phi Phi, The rooms are great we stayed in the regular bungalow rooms and then spent a few nights in the suite which was amazing. The hotel gardens are very well maintaned and the the whole place is spotless. The lady that manages the resort was great and and ladies that worked the bar and restaurant treated us like VIPs and the food was excellent in comparison to what else was avialble locally. Pool was great and very quiet we would go back tommorow! the coconut smothies are incredible.........

Date of stay: January 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank andy m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheCliffAonang, Manager at The Cliff Elegance Resort, responded to this reviewResponded 23 May 2012

Dear Valued Guest

Thank you so much for your time putting such positive reveiw for us.
It was such a pleasure for us to welcome you two.
I always share comment with all the staffs and already passed on it on
to our FB staff. We all are looking forward to welcome you again for your next
holiday. And make sure to have your favourite coconut smoothie
as your welcome drink
Please contact me directly for that occasion.

Best regards
Pimchana K.
Resort Manager
.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2012

At the Cliffs my boyfriend and I felt like a prince and princess. The staff members were very attentive and I can’t fault the service provided. We stayed there for three nights. I have so much to write about this place, so I will bullet point them:
- Food – I was only able to eat one dinner meal due to food poisoning from another place. They have a great selection of Thai and western food on the menu and very reasonably priced. My boyfriend enjoyed all the meals. Once the staff knew I was sick – they tried to accommodate with rice and toast. The restaurant also has the clean food, good taste sign. Lastly, try Takola in Krabi Town! Amazing Thai and Chinese food (you will also receive a transfer from the hotel).
- Room – Our room was very clean and very cute (we received elephant folded towels on a daily basis). I loved the outdoor bathroom. Please be warned that the room is rather small so if you have lots of luggage, you may need to place it straight into the wardrobe. The only downfall of the room was that there isn’t much light in the bungalow and there isn’t any hot water in the bathroom basin. This fault is only minor though!!
- Service – Nothing short of fabulous!!!
- Pool – The pool looked and felt amazing. It is cleaned on a daily basis. If you stay at this resort, please swim in the pool.

My boyfriend and I really want to return to this resort as it was purely amazing.

Date of stay: May 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Skippy_from_Brisbane
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheCliffAonang, Manager at The Cliff Elegance Resort, responded to this reviewResponded 22 May 2012

Dear Guest

Thank you for taking your time to put good review for us.
We all staffs are so delighted to know that you and your boyfriend had
a lovely time with our service. Taking the best care of our guest especially when they are ill is our top priority.
Very pleased that you and your boyfriend also enjoyed our selectoin of food in our restaurant
and at TAOKLA the one that we recommend you for the Chinese in Krabi town.
Our room is a good size for a couple, I would recommend the same for the luggages in the wardrobe. Your feed back has brought to our management attention.
Thank you agian for your stay with us. Please do contact me for your next visit.
We are looking forward to welcome you agian soon.

Best regards
Pimchana K.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2012

From our arrival the hospitality and service was second to none. All the staff went out of their way to ensure our stay was effortless. The reception was seamless and if any additional tours or travel where needed they organised them for us. The resturaunt has a great range of Thai and Western food and the quality is excellent.
The Cliff itself is located up the hill from the hustle and bustle of the beach front so gives to the ability to leave the main a tourist area and slip into the tranquil and surprisingly quiet setting of The Cliff. Overall and excellent resort that provided excellent service, we will go back.

Date of stay: February 2012
3  Thank Rene V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheCliffAonang, Manager at The Cliff Elegance Resort, responded to this reviewResponded 20 May 2012

Thank you for your stay with us at the Cliff Aonang resort.
We are appreciate your time to put a good review for us.
We all staffs are delighted to know that you enjoyed your time
in our resort and also enjoyed the quality of food in our restaurant.
We hope to have a chance to welcome you in the near future

Pimchana k.
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2012

If you are into nature and outdoor bathrooms this place is a must, Im from a hot tropical climate and love outdoor bathrooms, I want to build one at home. Staff are fabulous, nothing a problem and very quick to fix any problems. Manager lady had perfect english and went out of her way to help us even keeping a bag there whilst we went island hopping and we were not booked in on our return. It is not for children, its a very small boutique thai style place. If you have hordes of luggage its not for you, the rooms are not big but they are more than comfortable, clean and with everything you need. Breakfast was fresh and lovely, pool gorgeous, views to the cliffs.I found this place on Trip Advisor from the reviews and I was not disappointed at all, I was impressed. If you are a pommie who cant stand a few bugs and ants then book into a concrete jungle, oh and if you are a very large person yes the toilet area is a bit small !!!!!!!

Room tip: Room 108 at the end nice and private
Date of stay: February 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank alimae
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheCliffAonang, Manager at The Cliff Elegance Resort, responded to this reviewResponded 20 May 2012

Thank you for choosing us for your last visit to our resort.
I would like to personally thank you for taking your time writting a positive review and share your comments and even mentioned myself in the review.
We are very pleased that you enjoyed your stay and our service,
even though you found the room is not big but still feel more than comfortable
and also happy with our clealiness ,room amenities and our private open style shower.
We are deeply appreciate your feed back regarding you.stay.
As our resort created a specific concept and that might not be for everyone.
Hope all of us at the Cliff will have a chance to welcome you again soon.

Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2012

Location : 700m away from beach (15-20 mins walk to the beach)

I spent 2 nights in this property and the service, view was very good especially the hospitality by the staff. The semi open air bath / toilet is a good good must try.

The breakfast is a-la-carte and it can be served at your doos step or the restaurant will the pool and cliff view.

Unfortunately, the room size was dissapointed, especially if been called as "bangalow". I can't even find a proper place (table) to put my belonging. The walk way was so cramp after your luggage occupied most of the walk path. The TV is not working al day and thru out the stay.

Date of stay: February 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank EricYap9200
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheCliffAonang, Manager at The Cliff Elegance Resort, responded to this reviewResponded 22 May 2012

Dear Guest

Thank you so much for your review regarding your stay with us.
We are pleased to know that you enjoyed our staffs' hospitality
and also love our amazing cliff view in the resort.
Our a la carte breakfast serving to guest room is another way we
make sure our guest have the best convenience during their stay.
We feel sorry that you found our rooms not in a large size
.We do honest with what we offer and do advertise our room sizes on the website.
Our bungalows are uniquely Thai although the room are not the large
size but optimized at its best and have sizes macthing with the standards
of any resort in the same area.
We are sorry to make your stay was not the best enjoyable regarding the changing of our
new cable TV signal receiver to at the time.
Once again appreciate your kind feedback which has brought to our management team which will make a better stay for our guest in the future and hopefully also for you as our returned guest.

Best regards
Pimchana K.
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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