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Railay Princess Resort & Spa
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Reviews (1,038)
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All reviewswest beachgarden poolpranang beachlong tail boatwalking streetnew wingsuperior roombalcony doorduring low seasonair concouple of nightsstayed here for nightsmin walknice balconyhotel restaurantbreakfast buffet isnice breakfast
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56 - 61 of 1,038 reviews
Reviewed 21 October 2017 via mobile

I initially loved this hotel and was blown away by the atmosphere here and how it looked

But when it really mattered it was completely different

The staff was very rude all around and kept bothering us over a mistake they made about the bill without giving us compensation of any form for the damage they caused to my vacation

It's understandable that the staff made a mistake about the bill when we ordered dinner

But when they frequently nagged in a rude way, harassed and demanded payment repeatedly to my friend who lives there who didn't even pay for the food, it's simply extremely unprofessional and unacceptable

In the end we chose to pay to avoid any inconvenience for the unfortunate guest staying there, but not without feeling like what they did was extremely unfair

Please do yourself a service and avoid this hotel and it's rude staff

Stayed: October 2017, travelled with family
Thank Erik C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

The room was great. A bit of a walk from the main reception but was very tranquil.
The hotel's location is ideal. You can take a boat from Ao Nang Pier and it drops you right outside the hotel.
The pools are by far the best feature.
The restaurant was great for dinner and the inclusive breakfast had a good spread.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Vishal G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017

The resort is beautiful & located on the east side of the island which is quiter. The pool (though small), is good. There are 2 pools by the way. Food is not that great & is expensive. Better to eat elsewhere on the island. But the rooms are good and neat. Hospitality is also decent.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank NIDHI A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017

Even though they have good breakfast and pool...Do NOT come here! The staff is super rude, AGRRESSIVE and don't know how to deal with clients and problems... You will be lucky if they put you in the room you paid for.

The island is super cool, so that there are many other options where you can spend your money.

  • Stayed: September 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Mariana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017 via mobile

Great hotel. Pools are nice. Rooms are clean. Wifi was spotty in the room but worked great at the pool, restaurant and lobby. Breakfast buffet was excellent. English movie channels a plus or you can borrow DVDs

Stayed: September 2017, travelled with friends
Thank Cristina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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