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Salomon B
Del Mar, California

Quintas Papagayo one of Ensenadas best

4.0 of 5 bubblesReviewed 23 Aug 2021via mobile
The Quintas Papagayo is great staff if very attentive the rooms are clean
When you reserve make sure to ask if room is remodeled and if it has Air Conditioning, location is great by the ocean close to the city rooms have a full kitchen and a charcoal BBQ
Date of stay: August 2021
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quintas Papagayo, Agency / Consultant at Quintas Papagayo, responded to this review
Responded 9 Nov 2021
Thank you for your kind review. We look forward on seeing you again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (196)
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5 - 10 of 196 reviews
Reviewed 17 October 2020

The location (essentially on the water), the cleanliness of our sweet bungalow and the proximity to the city center (about 10 car minutes away) of this Quintas would normally receive 4 stars from me, if not 5. However, on the day we were leaving, they did not return our USD 30 deposit for the key. They asked for a cash deposit when we arrived and said we would get the cash back upon checking out, but there was a lot going on at check-out that Sunday morning and we only remembered the deposit not being returned when we were well on the road and no longer in Ensenada. Despite writing several emails when we returned home and trying to contact them via phone as well, we received no responses and to this day have not received our deposit money back which leaves a bitter taste. Otherwise it was a nice stay and I would be tempted to return after the pandemic is under control but as long as the deposit story hangs in the air, probably not!

Room tip: The little restaurant adjacent to the hotel grounds served very nice and tasty breakfasts.
Date of stay: November 2019
    • Location
    • Sleep Quality
    • Service
Thank Hoosierromy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quintas Papagayo, Agency / Consultant at Quintas Papagayo, responded to this reviewResponded 3 November 2020

Hello Mrs. Overstreet, we apologize for the trouble this has caused you. We were having a hard time finding your original reservation due to only using your nickname and your stay being from a year ago on October 11, 2019. If you will kindly notice, we do not have any other negative comments on not returning security deposits, we always do. Cash deposits are given back to main registered guests in person; we do not put cash deposits back in a card unless of course the deposit was provided by card originally. As you mentioned, you did not return for your deposit. We would gladly send these funds to your bank but our system does not allow us to make transfers to international cards. If you send us your contact information through email we can wire transfer the funds to you minus transfer costs.

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Reviewed 17 October 2020

The rooms are been remodeled tile floors nice wood windows beautiful views are room was sparkling clean . Hotel is blocks from the main strip , restaurant on site at front of hotel . Inclosed community security ample parking.

Room tip: The rooms towards the front are a little more expensive , but the views are awesome the beach is right out the window.
Date of stay: October 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank ruben3425
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quintas Papagayo, Agency / Consultant at Quintas Papagayo, responded to this reviewResponded 3 November 2020

Thank you for your great review, we are glad you enjoyed your stay with us.

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Reviewed 14 October 2020 via mobile

This are villas right next to the ocean, 10 minutes from the city and 20 minutes from the wineries, service is always good, villas are all different, some are newly remodeled and offered are older but still clean and comfortable. This last time we got villa 25 not impressed to be honest but I've stayed at others that are much better. I hope they finish remodeling all of them soon.

Date of stay: October 2020
Trip type: Travelled with family
3  Thank 91pablom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quintas Papagayo, Agency / Consultant at Quintas Papagayo, responded to this reviewResponded 3 November 2020

We are glad you enjoyed your stay, the type of house mentioned is a two-story house, we recommend our other availablef two-story Chalets that have been renovated; 26 and 27, which are only available directly through us. Thank you.

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Reviewed 11 February 2020 via mobile

Was in Ensenada the weekend of 2/08/2020. Had originally booked an air bnb in downtown Ensenada. Long story short, the road to the air bnb was not accessible.

Went to this hotel because it was recommended by my cousin. My family of seven decided to stay here. Five of them stayed in a two bedroom suite. Two of us stayed in a single room with a king bed.

The suite and the single room were very clean. A little outdated on the decor but there was construction going on so I'm assuming they're working on upgrades.

Staff at the hotel were super friendly. I liked that the hotel is gated.

Only complaint is that it was a little cold and the small heater in the room did not work. Would definitely stay here again ooh my next visit.

Date of stay: February 2020
Trip type: Travelled with family
Thank randolphc129
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuintasPapagayo, Guest Relations Manager at Quintas Papagayo, responded to this reviewResponded 19 February 2020

Hello,

We are a bit different from your typical hotel. We have various types of rooms for your different needs: Studios, Junior Suites, Ocean front Cabins, all which have one King size bed for up to two guests, we also have bigger accommodations such as our 2-Bedroom Chalets that may have 2 to 4 beds depending on type of room that can accommodate up to 4 or 6 guests depending on type of room. The locations of each also vary; they may have Garden, Pool or Ocean view. You may also inquire about our renovated facilities and our rooms which have integrated A/C with heat capability.

Thank you for your visit and recommendation.

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Reviewed 20 January 2020 via mobile

Such a deal. Checking in at night was hard. The place is gated and lighting was poor so it was difficult to see directions for getting in and once in, I was unsure where the office for check in was. Some kind person who spoke Spanish actually walked along side my car to get me to the right place. It felt secure to park my car there.

I stayed in a large suite with a balcony. Everything was comfortable and clean. In the morning the view of the palm trees and water and blue skies and warm sun was beautiful and inviting.

Two things: I couldn’t find access to heat but there were plenty of covers and I was too tired to return to the office.
Number two, the scented spray or cleaning products or something was too much. Thankfully I can live with it but many people might get sick from the overpowering fake scent. Even though it was cold, I aired the room by opening the balcony doors.

The people were lovely, the service was fair. I wanted to speak in Spanish and people were accommodating so that was fun for me.

Date of stay: January 2020
Trip type: Travelled solo
Thank draePDX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuintasPapagayo, Guest Relations Manager at Quintas Papagayo, responded to this reviewResponded 19 February 2020

Thank you for your review. Please feel free to let us know of any uncomfortable issues during your stay, we would have gladly transferred you to a different room. Thank you for letting us know your feedback regarding the cleaning product scent, we will be addressing that concern.

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