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“Convenient if you want to stay on the north end of Saltillo”

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Four Points by Sheraton Saltillo
Ranked #20 of 28 Hotels in Saltillo
Reviewed 21 March 2017

Basic accommodations, helpful staff. Good food in restaurant. Dogs accepted for no extra fee. Some of the rooms on the upper floors have been brought up-to-date. In our most recent stay, we had an older room near the back parking lot that could have used some rehab: wall paper was peeling from the walls.

Stayed: March 2017
Thank mamie0753
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 53 reviews

Reviewed 16 March 2017

We booked this hotel on-line for a great price - we needed a pet friendly hotel in Saltillo. The location was okay; we had to drive through Saltillo to get to the property (heading north from Guadalajara), but what we saw of Saltillo was impressive, even in the rain. We were pleasantly surprised when we arrived at the hotel; it is gated with security and the grounds are nice and clean. Our room was fine - only negative observation was that it was a little tired - but fine otherwise. The staff was very friendly and helpful. Sure was a nice place to stop and unwind.

  • Stayed: March 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank mehappylee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2016

I stayed many times at this hotel in the past, when it wasn't a four points. We were always welcome to bring our small, well behaved dog. When they remodeled the hotel they stopped accepting dogs. I was very surprised and happy to find out that now the hotel is pet friendly until I tried to make a reservation... On the travel websites small print says they charge a pet fee of $1,775 Mexican pesos per pet. Same travel sites offer a room there for $54... Even the Four Points website. They are trying to charge $100 USD per pet... Almost double than the rate for the hotel room! This is not being pet friendly. I don't know how Sheraton is allowing such false advertisement in this hotel! I am used to pay reasonable pet fees, which are around $10 per night in some hotels, although most places just let you bring your dog with no charge. If you advertise to be pet friendly, then be it! Don't mislead people with hidden high fees. Better yet... Don't say you are pet friendly when you are not! Pet people, beware.

Stayed: September 2016, travelled with family
3  Thank LisaPV2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Generalmanager4137, Manager at Four Points by Sheraton Saltillo, responded to this reviewResponded 3 October 2016

I am so sorry for the misunderstanding Ms. Lisa,
We are currently looking into our webpages to verify that information, since we have never charged the amounts mentioned in your review. Could you please let us know what website publishes this information? Our PETRATE should be just 10 USD over our base rate.
Be rest assured we will look into this issue, to avoid any future misunderstandings.
We hope to have the opportunity to show you how we can welcome you and your loved ones, including your pet.

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Reviewed 22 June 2016

The hotel is on the highway and is very noisy. Service is so so. Some staff members are very attentive, however they forgot to call for a taxi although I asked the day before and they also forgot to send me the invoice so I had to call again.

  • Stayed: June 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Georgi_Tsvetanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaudiaCadena, Manager at Four Points by Sheraton Saltillo, responded to this reviewResponded 25 June 2016

We are very sorry that your experience did not meet your expectations; let me express my sincerest apologies.
At Four Points by Sheraton we strive to provide a superior service for every customer; therefore, your feedback is very important to us. We cannot allow these mistakes happen again. Please rest assured that we are taking appropriate measures to address the problem with the whole team and prevent future occurrences.
We appreciate your comments and concerns, and it is our hope that you will give us the opportunity to serve you better in the near future.

Sincerely,

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Reviewed 9 February 2016

Ii stayed at this hotel last December i forgot the wallet in the safe box did not realized till I was back in the states , I called the manager and she handle the situation very profetional she went out of her way to take care of the situation, I will defiantly recommend this hotel where the personal really take care of their guesses.
Thank you very much

Stayed: December 2015
Thank Martin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaudiaCadena, Manager at Four Points by Sheraton Saltillo, responded to this reviewResponded 13 February 2016

We would like to thank you for taking the time to review our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Saltillo

Address: Carretera Saltillo Monterrey No. 9000, Saltillo 25015, Mexico (Formerly American Business Hotel)
Region: Mexico > Northern Mexico > Coahuila > Saltillo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 28 Hotels in Saltillo
Price Range: RM229 - RM355 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Saltillo 3.5*
Number of rooms: 122
Official Description (provided by the hotel):
The Drive for Success. The Four Points by Sheraton Saltillo is located just south of Ramos Arizpe, one of Mexico's leading automotive areas. Nearby are major industrial parks that produce Chrysler, General Motors, and Mercedes-Benz vehicles and parts. Historically known for its namesake tile and sarapes, Saltillo also provides guests with plenty of cultural and entertainment destinations. Tour the famous Museo del Desierto or another of our more than 20 museums. Golf, swimming, and skiing are also popular. Try cabrito, a regional specialty, at one of many restaurants close to the hotel. Plan de Guadalupe International Airport (SLW) is only 10 kilometers away. All under One Roof. Everything you need for a pleasant stay can be found at our full-service hotel. Stay in touch with High Speed Internet Access, available in all public areas. Work out in our well-equipped fitness center. Gather with friends, family, or colleagues over our restaurant's variety of authentic dishes, which use only the freshest ingredients. You can also sip on delicious drinks at our bar. We offer function spaces for any business or social gathering you have in mind. Each venue is equipped with wireless High Speed Internet Access and state-of-the-art audiovisual technology. Our professional team will gladly listen to all of your needs and address every detail to ensure a memorable event. Modern Comforts. Both business and leisure travelers can expect delightful stays in our comfortable accommodations. All 119 guest rooms and two suites have contemporary styles and amenities, plus our Four Points signature beds. ... more   less 
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Also Known As:
Holiday Inn Saltillo
Saltillo Holiday Inn

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