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All reviews hotel is excellent rooms are basic beautiful view of the ocean ocean side great vacation the beach is great stone island oceana waiters oxxo felipe gringo blast blender margaritas vendors housekeeper
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Reviewed 25 July 2018

Great experience. Our room had a great view of the ocean. Wish the rooms were a bit cleaner. Great breakfast and very friendly staff! Will likely come again next year and definitely can’t wait!! Overall would recommend.

Date of stay: August 2017
Trip type: Travelled with family
1  Thank Lizette N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abril J, Asistente de Gerencia General at Oceano Palace Beach Hotel, responded to this reviewResponded 28 July 2018

Dear Lizette N,

We appreciate taking your time and sharing your experience at the Oceano Palace. We are pleased to know that our team contributed to make your vacation memorable. Your comments help us identify areas of opportunity.

We can't wait to having you again!
Best regards,
Abril Jimenez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2018 via mobile

I recently stayed here for a week on business. The room was nice and comfortable. Beautiful ocean view. The front desk staff was very attentive. Adrian at reception always greeted me with a smile on his face and always made sure I had everything I needed for a comfortable stay. I look forward to staying again on my next trip.

Date of stay: June 2018
Trip type: Travelled on business
Thank Cristolina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abril J, Asistente de Gerencia General at Oceano Palace Beach Hotel, responded to this reviewResponded 14 July 2018

Dear Cristolina A,

Thank you for taking the time to review your recent experience with us. We are glad you liked your room, its amenities, and our cleaning service. It was a pleasure having you stay with us and we hope to welcome you back someday.

Sincerely,
Abril Jimenez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018 via mobile

Just spent two great weeks in an oceanfront studio, with partial kitchen and full-size fridge. The room was clean but a little dated. The location of the hotel is excellent, surrounded by many restaurants and convenience stores for water, snacks, and some groceries. It's on a major bus route so there's easy access to Soriana, Walmart, Plaza Machado, etc. Although the staff are mainly Spanish speakers, they were very friendly and helpful, and tolerated our attempts to speak Spanish. There always seemed to be one person at reception on any shift who spoke English. There were many Mexican families here and we enjoyed their children's antics. At some point there was an extremely large group of teens participating in a cheerleading competition, and it was very noisy, especially since they partied on the beach all nite long! We loved being able to take long walks on the beach every morning, enjoy the live music around the restaurant and pool. Then the dj played music all afternoon and animation provided activities. We actually got hooked on playing Mexican Lottery, and staff and other guests made sure we didn't miss anything. In the evening there were shows on some nites, and the dancers were really good!
A special shout-out to some of the staff:
Rosi, our camarista, who did a terrific job keeping our room clean, and did lovely towel and paper art.
Osvaldo Estrada, from activities, who spent time talking with us, taught us more Spanish words, and we taught him some English expressions in return.
Andrea, our towel girl, who was so sweet and always pleasant.
Adrian, at reception, who was just wonderful. He told us to call if we needed anything at all. We saw him most evenings and he made sure we knew about the entertainment, recommended restaurants, and was always smiling. The second day our fridge was leaking so I called him and he said he'd send someone up right away. In less than 5 minutes staff checked it out, said something had to be changed, we assumed a part. But several minutes later staff appeared with another fridge. Can't complain about that kind of service. Oh, and he helped transfer our food, and then a maid appeared to mop up the water on the floor! Very well handled by everyone.
All in all, a great vacation, thanks to many wonderful people working here. We hope to be back next year!

Date of stay: June 2018
Trip type: Travelled as a couple
1  Thank 2juniors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abril J, Asistente de Gerencia General at Oceano Palace Beach Hotel, responded to this reviewResponded 2 July 2018

Dear 2juniors,

First of all, thank you so much for having taken your time to share your experience in our hotel, it was a pleasure to have you with us, your comment makes us very happy because this is the way we can know our guests better, and with everything you said we can improve our service even better to impress you in your next visit.
We are so pleased to read that you had a wonderful experience. Your comments are important to us, as they allow us to continually improve to achieve memorable moments for our guests and make them feel at home.

Sincerely,
Abril Jimenez

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Reviewed 28 June 2018

We spent a week at this resort in an oceanfront room with a decent size balcony and mini kitchen. The rooms were a little dated but clean. Staff were very friendly and helpful. The pool is a bit small for the number of rooms but I prefer to be on the beach so that didn't matter to me. The beach is great for swimming and body surfing. This resort is is well priced, primarily occupied by Mexicans which like to enjoy and have lots of fiestas. I appreciate the Mexican culture so I appreciated the festive atmosphere. If you are looking for a quiet resort this may not be the best option. You get what you pay for. Overall, I enjoyed my stay and would return.

Date of stay: June 2018
Thank Thriftynic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abril J, Asistente Gerencia General at Oceano Palace Beach Hotel, responded to this reviewResponded 29 June 2018

Dear Thriftynic,

We are pleased to read that you had a wonderful experience and that our beach and hotel was the highlight of your vacation. We feel lucky to immersed you in Mexico's festive atmoshphere, so close to its paradise beaches.

It was our pleasure to serve you and we hope your next visit comes soon.
Sincerely,
Abril Jiménez

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Reviewed 27 June 2018

we stay in hotel ocean palace, in the dates of 5/19/18 to 5/30/18. the hotel is very good. is not a 5 star but for the price is very good. the room are very clean, and comfortable, they have breakfast,lunch, and dinner. very good, everyday have different. Monday dinner oriental, Tuesday buffet international, Wednesday buffet fiesta Mexican with pinata,Thursday buffet Hawaiian with spectacular Latino,Friday buffet Mexican with bailable folkloric national,Saturday buffet Italiano with spectacular-lipsync, Sunday buffet norteno and karaoke. is a family hotel very good for kids, the beach is just a few feet from the hotel with palapas, the best thing is my best friend the barterer [ FELIPE ] he is very good and fast. with a good [tip] he going to be your best friend to, has a lot restaurants around, club and a lot store oxxo. for 100 or 120 pesos you can ride the pulmonias any where you want to go, is very safe Mazatlan, a any time of the day or night you going to enjoy, everything

Room tip: from view beach
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank jmata722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abril J, Asistente Gerencia General at Oceano Palace Beach Hotel, responded to this reviewResponded 27 June 2018

Dear jmata722,

Thanks for all the love expressed on this comment, we feel really happy to read you had a great stay with us, our mission is to live the hospitality for all our guests, and it is amazing we could project it on your experience.

As you mention it, our hotel is perfect for families who are willing to have an exciting vacation, because of our facilities such as our pool with a beautiful view of course our good location.

Finally, we were honored to be your host at Mazatlan, and we will be waiting to see you back, it was our pleasure to serve you.
Abril Jimenez

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