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“Great holiday, excellent service!!!”

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El Cid El Moro Beach Hotel
Ranked #6 of 80 Hotels in Mazatlan
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 6 February 2012

All of the staff at El Cid El Moro made me feel special. I went with extended family without a spouse. I sat alone by the pool side most days and I was made to feel part of a group of people. I found everyone extremely friendly and they were great with people from young to special needs. In particular the activities staff were wonderful remembering people's names and if a new person joined the group made sure they were introduced. "Enrique from activities" in particular made me feel important and was great at rallying people to make the activities more fun.

The food was good with lots of options and the service was good too. If you are a single person travelling with family or friends join the activities and you will meet some great people.
Barbara T, Winnipeg, Manitoba Canada

  • Stayed: January 2012, travelled with family
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2  Thank Barbara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this reviewResponded 8 February 2012

Dear Barbara T

Thank you very much for sharing your experience of your recent visit to Mazatlan and as well, fore choosing this your home El Cid Resort.

We are delighted to see that service provided by the activities team exceeded your expectations, they create a a nice atmosphere in pool. I am glad that you enjoyed of the delicious food offered in the multiple options of restaurants as well. For us, a satisfied customer is seen as a job well done. The team will be very happy to receive your positive words.

We look forward to your next visit, will be pleased in offer you our warmest welcome to Mazatlan and El Cid Resort.

Best wishes,

Raul Hernandez
General Manager

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Reviewed 6 February 2012

We have a time share with El Cid and went this year for one week in January. We were offered 4 days all-inclusive but when we checked in they offered us 7 days all-inclusive so of course we were on board. We had a wonderful time and especially enjoyed the La Concha restaurant where we feasted on shrimp, shrimp,shrimp. L. Enrique was a wonderful waiter who took care of us very well. We know that people are afraid of the violence of the drug cartels, etc, but we felt perfectly safe, even going for massages, off-site, daily. The massage parlor was very professional and offered massages for $25. each but if you bought 3 it was $20. each. The salon is MYO Massage for Life and is a 4 minute walk from the hotel. It is right next door to Mary's restaurant and the El Rico coffee shop.

Room Tip: We were on the North side, on the 25th floor and had a beautiful view of the ocean and shoreline. We...
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  • Stayed: January 2012, travelled as a couple
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2  Thank Shirley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this reviewResponded 7 February 2012

Dear Shirley M

Thank you so much for selecting El Cid Moro Beach Hotel. We are delighted to know that you were happy with the excellent care that Enrique took of you at La Concha restaurant; Mazatlan is known as the shrimp´s capital so could not find a better restaurant than La Concha to enjoy of some delicious and fresh shrimps.

Hopefully in your next visit you let to our professional therapists pamper you at our Spa within a relaxation atmosphere, I ensure you that our promotions will surprise you.

We look forward to serve you again in a near future.

Best regards,

Raul Hernandez
General Manager

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Reviewed 3 February 2012

14 Top Things to Know about EL Cid Moro Beach Hotel & Mazatlan (FEB 2012): A Canadian Perspective based on our 2 week holiday

OVERALL: Mazatlan was a great experience. It is not like Cancun (hallelujah!) - much more souk like, cultural city that is only slightly commercialized (what a relief!). The hotel strip is in the golden zone; we felt very safe exploring this area by foot or bus day or night. Old town was excellent to: (a) tour, (b) buy fresh, good quality, cheap meat/fish, (c) buy the most amazing flower arrangements for $20 USA but leave Old Town before sunset to maximize your safety. We met many people who said it was their 15th or more trip back to Mazatlan – we know why! Great place to holiday – be sure to get a beach view.

1. Hotel & room: Excellent location. Good but tired looking décor (good quality tho). Clean; excellent daily housekeeping; water purified; kitchen very basic but used to cook for a family of 4 (all adults). Excellent balcony; Hear the roar of the ocean at night; Beds comfy/good. Internet (free) only available in lobby and seems to have low bandwidth – every second day seems internet very slow/hard to connect.

2. All inclusive at hotel: NO! There are so many tasty, close by places to eat that are cheap; food at El Cid is plain tasting, mass produced, and boring.

3. Hotel staff: Friendly, helpful, cheerful. Lots of smiles. We adored Louis (front desk) for his helpful attitude. Recreation staff upbeat (e.g., pool fitness - Aldo!). Excellent pool/beach service (e.g., server -Angel). Don’t get turned off by the sometimes rude reservation/booking staff.

4. Hotel Beach/Pools: Beach is excellent, clean and long but hotel portion (where chairs are) should be raked each morning to remove tiny debris such as bottle caps; All lounge chairs (except at Casitlla pool) are old and very uncomfortable - bring a neck pillow for a bit more comfort. Three pools – clean and big and 2 are heated. Need more hot tubs (just 1, 8 person, onsite). Lifeguards are attentive/ professional.

5. Hotel Gym: Costs $10USA per trip (or $40 USA for 7 days) unless you have all inclusive (which is not a good idea– see item #2). Very tired, run down looking décor; machines/ equipment need repair (oiled, retaped, cushions ripped, etc). Aerobics is on concrete floor covered in green grass mat, dangerous for shin splints. Not worth the money. Greatest disappointment.

6. Massage/Spa: At the hotel, very expensive; seemed disorganized; lack of pampering, and plain. We only had one service - instead went to Matuy (5 mins from hotel, turn right, pink signage) for excellent massages, esp. by Andrea (for 20 USA, at hotel 75 USA). Matuy is very basic in décor but excellent quality for manicures, pedicures, massages, etc. Lots of westerners come here.


7. Time Share Sales: Incentives: Do NOT get hotel coupons as very restrictive; hotel/time share city tour lousy -far too basic and bus uncomfortable. Instead, pay for a full, private city tour (e.g., double decker bus). Best incentive to get –hotel massage or golf. Don't budge on incentives. Presentation good (by Tony) and no insane pressure.

8. Best coffee: Social Café, next to Costo O’Hotel, about a 5 min walk from hotel (turn right leaving hotel). Run by Canadians! Poor coffee at hotel/other cafes on/near hotel.

9. Best juice/smoothie: 10 min walk from hotel (turn right leaving the hotel, 1.5-2 blocks up from Mutay, same side -see item #6, is shared space with a small grocery store, next to a laundry service store). Owned by a wonderful single Mexican mom who puts in about 5 pieces of whole fruit into a blender (along with 4-6 squeezed oranges) for a mere 30-40 pesos! She has been to Canada too! We visited her nearly 10 times, so good and healthy.

10. Best place to eat: Many cheap, wonderful, clean & safe places around the hotel. Our favorites were Minnesota (#1: 2 for 1 deals ...so good!), Fat Fish (2 for 1 deals), Ponchos (#2, by the beach location), tacos in the morning directly across from the hotel for 10 pesos, and of course “I love Lucy’s” in old town (best décor, excellent service, and incredible mushroom soup). Many more places to eat at!

11. Shrimp Market in Old Town: A must see. Fresh, cheap shrimp/prawns and lobster. Take fish across the street to Davons (?sp) and they will cook it for you on the spot (for pennies) – take back to hotel room for a feast.

12. Transportation: City bus – quick, easy, safe and very cheap to use. Pulmonias – golf cart taxis have a standard zone fair/ good to use. Taxi from airport – avoid all timeshares (it is possible!) and go outside to yellow taxi booth for taxi ticket to hotel ($31USA, set price).

13. Amazing place to shop is across the street from Ramada Hotel in a large beige building called “Designer Bazaar”. Clean, large (2 floors), very well organized, fair prices, amazing/interesting home décor, clothing, jewelry.

14. Mega store: Big, grocery store for all cooking needs– take bus for 9 pesos or Pulmonia for 50 pesos. Across the street from Mega are excellent/tasty taco stands... 10 pesos each! But get meat in Old Town (beef, pork, fish) for absolutely fresh, tasty and 75% cheaper.

Room Tip: Ask for beach view and higher the better. They say they are upgrading the rooms, even if they are no...
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  • Stayed: February 2012, travelled with family
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8  Thank DawnMom35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this reviewResponded 5 February 2012

Dear DawnMom35


I like to express my gratitude to you for taking the time to provide such detailed comments regarding your recent stay at El Cid Moro Beach Hotel.

I am pleased with the aspects of the hotel for which you have commented positively such as the pool, room, facilities, location and most important the terrific personalized service you received from our staff, I am glad to read that they went beyond expectations. Great service is not a matter of luck here at El Cid, I am sure you'll have seen many smiling clients who like you, enjoyed their stay.

We truly appreciate your feedback about the gym and Spa. Whilst most of our clients appear happy with these services, we regret that we did not meet your expectations, and I would like to share with you that all the gym equipment is continuosly receiving maintenance in order to be in perfect operation for its use, in regards to the Spa service, our prices are on the market standard and are based as well in the high quality of products used in our Spa, very attractive promotions are offered to our guests, hopefully in your next visit you give us the opportunity to pamper you.

I am sure that your comments will help to other travelers.

Once again, thank you for your feedback. I look forward to welcoming you back again in the near future.

Kind regards,

Raul Hernandez
General Manager

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Reviewed 2 February 2012

This resort is at the end of the Golden Zone on a nice stretch of beach, The units are somewhat dated, but I was told the Tower is slated to undergo a remodel soon. The pool is heated and the grounds are very well maintained, The dinner buffet shows next-door at the El Cid Castilla are entertaining and worth the price since it includes an open bar (even if you don't have the all-inclusive plan). There are on-site activities outlined in their daily newsletter. Definitely take the El Cid shuttle and visit the El Cid Marina Resort for an afternoon or evening- the restaurant there is very nice and the resort has an entirely different atmosphere than the Golden Zone resorts. Easy bus connections or walk to the Mega to grab liquor and groceries. Within walking distance to the Salsa and Salsa event held in the Royal Villas - which I highly recommend attending for a few hours of fun! Complimentary pickup by El Cid shuttle from the airport!

Room Tip: Request a room with a pool AND water view and you can enjoy the sunsets from your balcony.
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  • Stayed: January 2012, travelled solo
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2  Thank jtay58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this reviewResponded 4 February 2012

Dear jtay58

We are grateful for you taking the time to share your experience and can assure you that we value such feedback in order that we can continually reevaluate our product and service standards.

I am delighted that you enjoyed not only our facilities but also the food and entertaining experience as well as that you took advantage of the shuttle service to visit El Cid Marina; each one of our hotels offers a different atmosphere and multiple activities to enjoy.

I look forward to welcoming you back to El Cid Moro in the near future.

All the best,

Raul Hernandez
General Manager

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Reviewed 29 January 2012

This was our 3rd trip to El Cid El Moro in Mazatlan and it definitely won't be our last. We travel a lot and this is honestly our very favorite place. The resort is clean, close to shopping and restaurants and has a great pool and beach. But, the main reason we continue to return is because of the staff and the service we receive there. Several staff members recognize us from our other trips there. It really makes you feel at home! I think our only disappointment was that our favorite waiter, Luis Crespo, was no longer at La Concha, That is our favorite restaurant at the resort. But, we quickly found him at another restaurant, Alcazar at the Castilla. We ended up eating most of our dinnersthere this trip just because Luis is such a great employee. We also loved Edgar and Adrian at Alcazar. Fun employees! The food is great there too! We ran into our favorite waiter at the pool, Ramon Morales and also had awesome service from Ignacio too! This trip we decided to take the tequila tour. Such a fun time. I highly recommend this tour! We used our Wyndham points to stay the first 5 days of our trip and got a hotel room for our last night because only 3 of us were staying the extra night. We didn't feel like moving all of our stuff the last night and we were able to upgrade easily so we could stay in our original room. That was so nice!! I am so glad that our friends loved Mazatlan as much as we do. We will be back with a larger group next year!! Cannot wait!!

  • Stayed: January 2012, travelled with friends
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1  Thank Charren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this reviewResponded 4 February 2012

Dear Charren

Thank you for writing this overall very positive review of our hotel. We are happy that you always feel welcome and take pleasure in our services. We are always trying our best to make our guests feel at home. Thank you for your loyalty to our hotel.

I love to read that our staff took an excellent care of you, we take proud of the service that our staff delivers, they are the active more important to our company, and their excellent service is valued and recognized by the Presidentof the company.

Please do not hesitate to share some more experiences regarding your stay with us. It would be a pleasure to have you here again with friends, if you need any assistance feel free to contact me.

Best regards,

Raul Hernandez
General Manager

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Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Mazatlan
#4 Spa Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
Price Range: RM396 - RM1,493 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
Official Description (provided by the hotel):
Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more   less 
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Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan

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