My husband and I have visited Emerald Bay fourteen times in the ten years we've owned our time shares. We return to see our friends, enjoy the wonderful weather, and the beautiful grounds. Our Elite staff of Melissa, Karla, Erick, Cesar, and Enrique 1 & 2, always provide excellent service. We do miss our driver, Ivan, who was a true asset to Emerald Bay. Christina always kept our room tidy and sanitized. We spent more time by the Bistro pool this trip, and Felipe and Daniel were very attentive. We love Gustavo and Jose Luis by the main pool. All servers at La Cordeliere are excellent, and too many to mention.
We enjoyed our trip, and we're looking forward to our next visit!
Two improvements to be made:
The reservation we paid for was not recognized, and it took us 5 days for Isaac to acknowledge the reservation that I called about months earlier.
The elevator in building 19 was not working. We were able to use the service elevator, but that was often out of service. Unexpectedly walking up four flights of stairs can be challenging.More
- 1 (855) 605-0318
- Free Wifi
- Free parking