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US$164
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Westin.com
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All reviews royal beach club heavenly bed marina area breakfast buffet the club lounge swim up bar close to the airport time share main restaurant tennis courts convenience store beautiful property jacuzzi on the balcony ocean view tacos spring break pool side
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7 - 12 of 2,262 reviews
Reviewed 3 April 2021

Split our stay in Puerto Vallarta between a big all-inclusive and the Westin- and in our opinion there is no comparison. The Westin wins hands down. From the moment we walked into the lobby we felt more relaxed- More welcomed and more valued. The beach here is a bit on the smaller side, but the pool area and poolside service is awesome- and the prices are in line. Would highly reccomend this property.

Date of stay: March 2021
    • Value
    • Rooms
    • Service
4  Thank Drinkwater11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo Ballesteros, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 7 April 2021

Esteemed Drinkwater11,
Thank you for your valuable feedback. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. We sincerely hope we could host you again shall your plans ever bring you back to Puerto Vallarta.
Be well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2021 via mobile

We just returned from an 8 day family vacation and it couldn’t have been more perfect! The Westin takes great care of their guests. The pools were clean. The food was delicious. The menu and buffet was a little different every day to give some variety. Room service was quick.

They took COVID very seriously. Masks and gloves were worn. Temperatures were taken. There was hand sanitizer around every corner. Spacing of 6 feet between families happened throughout the hotel and it’s grounds.

I visited the spa while my family went on a dolphin excursion and it was the best massage I have received in a while. The swim up bar-tenders definitely had their work cut out for them considering it was spring break and that always brings out the best in people. The staff was patient and kind to the less than polite hotel guests. We also enjoyed the complimentary paddle boards and kayaks and even participated in a good ol’ fashioned game of water volleyball! We will definitely visit the Westin at the Marina again.

Date of stay: April 2021
Trip type: Travelled with family
Thank mandyr587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo Ballesteros, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 1 April 2021

Esteemed mandyr587,
Thank you for your valuable feedback. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. We sincerely hope we could host you again shall your plans ever bring you back to Puerto Vallarta.
Be well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2021 via mobile

We are staying here for a week (half way through currently). We got an ocean view on the 9th floor. Amazing views, very comfy bed. Room smells a bit musty/mildew but not too uncomfortable. Really close to the marina and some amazing local restaurants.

One thing I must say I am really disappointed in, the drinks. We've tried 2 restaurants and 2 bars (pool and beach) and no one seems to be able to make a decent margarita. How is this possible you say?? I have no clue. The original margaritas taste either too sour or too sweet. The flavored margaritas taste like Kerns nectar. Thick and goopy. Really disappointed in the variety of drinks offered (yes they can make whatever you request, but no actual specialty cocktails outside margaritas, mojitos, and pina coladas...

Date of stay: March 2021
Trip type: Travelled as a couple
1  Thank SCardella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo Ballesteros, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 31 March 2021

Esteemed SCardella,
Thank you for taking the time to send us your feedback.
Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.
Be well.

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Reviewed 26 March 2021 via mobile

A very beautiful restaurant with professional staff that truly care about their customers and delicious food! A shout out for wait staff Jorge, Eduardo, Omar, Miguel and manager Ricardo! The shrimp was fresh and beautifully done with white wine risotto, yummy mahi mahi, steaks and amazing fresh salad bar with daily rotating choices. Gracias to Arricefes at the Westin, PV.

Date of stay: March 2021
Trip type: Travelled with friends
Thank MichelleW5136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo Ballesteros, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 26 March 2021

Greetings from beautiful Puerto Vallarta MichelleW5136,
Thank you for your valuable feedback we will pass on your acknowledgements to all of our wonderful staff specially to our restaurant staff. We are glad to know you had a refreshing and rejuvenating stay and we hope to host you again in your returning trips to beautiful Mexico.
Be well.

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Reviewed 26 March 2021

Everyone that knows me is well aware that I'm a little obsessed with palm trees. The Westin is therefore perfect for me given that it used to be a palm tree plantation and there are hundreds of them dotted all around. I loved staring at the oh-so-blue pool from my wonderful room and loved all the little touches in my room. I did morning yoga overlooking the bay and I'm told that people usually spot whales right there during yoga practice. I know that some of the staff have been at the Westin for as long as 18 years and you really feel warm and at home at this little slice of wellness paradise. Thank you and I can't wait to go back.

Date of stay: March 2021
    • Location
    • Cleanliness
    • Service
3  Thank simplybeaching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo Ballesteros, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 26 March 2021

Esteemed simplybeaching,
Thank you for your valuable feedback. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. We sincerely hope we could host you again shall your plans ever bring you back to Puerto Vallarta.
Be well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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