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Traveller rating
3,210
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166
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All reviews villa group el patron activities team timeshare presentation pool concierge quiet pool all inclusive package close to downtown all inclusive plan sales pitch water aerobics main pool the wait staff great vacation family vacation beach vendors entertainment staff
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Reviewed 4 weeks ago via mobile

Alex at the pool was such an awesome waiter. We could not have asked for better service. Whenever we needed anything, Alex was there. He would even get us items when they were not on the menu. He helped make the vacation Awesome.

Date of stay: May 2021
Trip type: Travelled with family
1  Thank paulsL8250ST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Quintero, Director General at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded 4 weeks ago

DearPaul S

Thank you for your review of Villa del Palma! We are thrilled to learn you had a wonderful time with us! Thank you for your lovely words, especially regarding the service you received from Alex!

We hope you will give us the opportunity to pamper you again

Luis Quintero
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Me and my mom had stayed here awhile back for my graduation gift from her and it was amazing. The room we first got in had a weird smell due to the a/c unit in there at the time and they gave us multiple different rooms to choose from after we asked about it, they offer so many fun activities and it’s located not far from downtown. That’s not even the best part our waiter for almost the whole week we were there named Ernesto was hands down the most polite and nice waiter I have ever come across paths with we tried our hardest to get his service every day and tipped high because of his attitude if you stay here make sure you get waited on by Ernesto he’ll make sure you have a good time. Overall a great experience and a great hotel especially for the price.

Date of stay: June 2020
Trip type: Travelled with family
Thank cduty0317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Quintero, Director General at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Cduty0317,

Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.

I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests´ satisfaction possible.

It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you our sincere hospitality on your next visit.


Kind regards,
Luis Quintero
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

We are in our final week here. As usual we are really enjoying our vacation at Villa del Palmar. Although the occupancy is low due to Covid travel restrictions, the staff and management are all working hard to make every thing enjoyable. The activities staff is small, but Abraham, Angel and Cari are all busy keeping the guests entertained and active. Monce Dueñas who was with activities for more than 6 years is now a member of the concierge staff, and will welcome you the resort with a huge smile and greeting. Iris works hard to interact with the members and insure they are all aware of the benefits that are available to them. And a special thanks to Claudia Gonzales the rooms manager for all that she does to make our stay as enjoyable as possible. These are just a few of the wonderful staff members here at VDP who are always working hard to enhance our vacation time in Puerto Vallarta. Pablo and Kathie Johnson

Date of stay: May 2021
Thank pauljE2922EJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Quintero, Director General at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded 4 weeks ago


Dear Pablo & Kathie Johnson,

Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.

I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests´ satisfaction possible.

It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you our sincere hospitality on your next visit.


Kind regards,
Luis Quintero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Ernesto Rormero was so sweet to us on our trip!! He was such a great pool server and made us feel at home and safe!! He took such great care of us and I hope the resort treats him just as well!! We will definitely be coming back and asking for him!

Date of stay: May 2021
Trip type: Travelled with friends
Thank oliviaj795
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Quintero, Director General at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Olivia,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,
Luis Quintero
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2021 via mobile

Sandra, Juio, Medardo, Gustavo, Edgar and Rubi
Wonderful food! The service was fabulous. The servers made my experience very personable. Pre-busing is the best I have ever seen. Everyone is ALWAYS kind. We will be returning.

Date of stay: May 2021
Trip type: Travelled with friends
Thank 782gabbyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Quintero, Director General at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear 782gabbyt,

Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.

I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests´ satisfaction possible.

It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you our sincere hospitality on your next visit.


Kind regards,
Luis Quintero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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