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Reviewed 11 April 2021

Of all the Velas resorts in the area, this one is my favorite. It feels like you are staying at the loveliest hacienda, with all the amenities you could need. The rooms are spacious and spotless (although they could do with more space to hang clothes). The pool is gorgeous. The gym is great, as is the spa. This resort is not at the beach, but a shuttle awaits to take you on the 3 minute drive to Tau, their private beach club. The beach club has either pool seating or beach seating, both comfortable. The staff is gracious and attentive. My most favorite thing about this resort however is the way that everyone there makes you feel like you are family. Everyone knows your name. The wait staff know what food you like. The head chef, Isaac, even made us a special "Chef's Dinner" - just for us! We were on the all-inclusive plan, and every meal and every drink was fantastic. Because it just re-opened after a COVID-driven shut-down, there were not as many people there as usual, but for us, it made it even more personal and special. However, I have no doubt that once everyone starts traveling again, this jewel of of place will quickly fill back up. If you have the chance to go now, grab it!

Date of stay: April 2021
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank megro123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geraldine Zaragoza, Director General at Casa Velas, responded to this reviewResponded 12 April 2021

Thank you very much for considering Casa Velas as your refined oasis and also for your wonderful recommendation of the resort to other first-class travelers like yourselves.

As you now know, Casa Velas is not a typical resort experience. We are not about crowds, busy pools, standard buffets, or megaphone-led activities. As you experienced firsthand, with Isaac, our executive chef, we specialize in providing personalized service while placing importance on quality and elegance over rushed quantity. And always having your preferred beverage ready for you and addressing you by name are just a few of the many touches that separate Casa Velas from the mainstream market.

On behalf of Chef Isaac and all of the staff at Casa Velas, I wish you the best for a healthy and positive 2021 as we continue to place ourselves at your distinguished service.

Thank you,

GERALDINE ZARAGOZA
HOTEL MANAGER
CASA VELAS

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Reviewed 8 April 2021 via mobile

My husband and I have been coming to Casa Velas at least once a year, usually twice a year for the past seven years. We love the serenity, beautiful property, luxurious rooms , outstanding chef, beautiful spa and excellent value as an adults only all inclusive. That being said, the most important asset this property has is it’s staff. Everyone is so kind and helpful; starting with their excellent general manager who we have gotten to know over the years, and the fantastic concierge service. Everyone is so attentive from the valet to the wait staff. While it is not on the beach, the property is not far from the beach and they have a beautiful beach club with complimentary shuttle service. This is our home away from home. If you are looking for a romantic getaway with beautiful service and excellent food, this is for you. Muchas Gracias to everyone at Casa Velas. We are already planning our next visit.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank Lia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geraldine Zaragoza, Director General at Casa Velas, responded to this reviewResponded 9 April 2021

Thank you, Lia, for making Casa Velas your prime destination for upscale, all-inclusive indulgence.

We feel that we are the fortunate ones to have distinguished guests such as yourselves. Your welcoming smiles and warm presence are an honor for us to have here on our property, and your charming company is considered priceless. That is why we are the perfect match for each other, and we look forward to continuing to serve your vacation needs.

And as always, place ourselves at your service.

GERALDINE ZARAGOZA
HOTEL MANAGER
CASA VELAS

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Reviewed 7 April 2021

Our family enjoyed a memorable 7 day experience at this all inclusive resort. It was the first time we stayed at an all inclusive resort and I am afraid that any future resort will have to step up their game to meet the high bar that this resort set. The staff took extra precautions at every turn to insure health and safety of guests during these pandemic times. We were able to schedule our required Covid-19 antigen test for returning to the states right there on site. The grounds were beautiful with well maintained pools, a developing botanical garden with identified species, lovely koi ponds with turtles, and a serene water lily pond straight out of a Monet painting. Very peaceful throughout our entire stay. Coming from the Pacific NW we loved the shade that the poolside cabanas offered during the afternoon heat. Each of the 3 restaurants provided us with a healthy variety of choices and a dining experience that was top notch. The staff at the restaurants were very accommodating and attentive. We were sorry to have to say good bye to them on our final day. The gym was well equiped and wiped down regularly. The housekeepers refreshed our units daily - extremely comfortable beds with comforters. My husband and son played golf, loosing a few balls to water hazards they stayed clear of due to crocodile sitings. The concierge service provided recommendations for scuba diving and helped with requests for another outing we took in the area. The nightly sunsets at the Tau restaurant were memorable. We will return.

Room tip: We had a suite with master bedroom on first floor and 2 queens in upper floor. Great for families.
Date of stay: March 2021
    • Value
    • Location
    • Service
Thank Tourist702052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geraldine Zaragoza, Director General at Casa Velas, responded to this reviewResponded 9 April 2021

Thank you so much, Patricia, for sharing your lovely thoughts and perceptions on this, your very first all-inclusive experience.

For your first time going all-inclusive, you certainly aimed high by selecting Casa Velas. We are very proud to have met and surpassed your lofty expectations at every turn. It is easy to sense that you became enamored with our natural setting along with the pleasing calmness of our adult-only environment. And add to that wonderful panorama, the thoughtful attention of my gracious staff, and I believe that you have finally found your vacation preference for years to come.

Patricia, we look forward to catering to your tastes in the future because it's clear that your graceful presence complements, beautifully, our level of distinction.

Until next time, we remain at your faithful service.

Take care,

GERALDINE ZARAGOZA
HOTEL MANAGER
CASA VELAS

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Reviewed 6 April 2021

I recently celebrated my wedding on April 3rd. We bought 30 guests with us, and we all stayed at Casa Velas for 3-4 days. Every guest mentioned that the customer service was 5 star, and every member of the staff were accommodating and amazing. The food and drink were outstanding for an all inclusive resort. We had our actual wedding at Tau Beach, which is affilliated with Casa Velas. The venue was stunning and the staff at Tau were amazing as well. Geraldine is the GM at Casa Velas and she was always available to answer any questions from me or my quests. Anna was our wedding coordinator, and she made our wedding the best event ever. Every single guest told me they would come back, and a couple of them, plan to have their wedding at Casa Velas after they saw how smooth it went. Simply the best experience I have ever had with a resort, and I do travel a lot domestically and internationally.

Date of stay: April 2021
Thank azamk212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geraldine Zaragoza, Director General at Casa Velas, responded to this reviewResponded 9 April 2021

As director of Casa Velas, I have been fortunate to witness many moments that mark a new direction in the lives of so many of our cherished guests. But the one instance that always moves me the most is the joining of hands, and hearts, in loving matrimony. And allow me to say, Azam, that your ceremony was elegantly displayed and beautifully performed, all to the wonderful admiration of family and friends.

On behalf of Anna, your wedding coordinator extraordinaire, and all of her dedicated colleagues, I thank you for selecting our boutique hotel as the setting for your milestone event and wish you and your charming wife all the best for a long and loving future.

As always, we place ourselves at your faithful service,

GERALDINE ZARAGOZA
HOTEL MANAGER
CASA VELAS

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Reviewed 8 March 2021

Very pleased to have spent 4 nights at this lovely resort. Although its all inclusive, it does not feel like a mass produced torist factory other all inclusive resorts feel like. It has a charm of a 5 start property, which is really is. The grounds are gorgeous and the landscaping is amazing. The rooms, albeit not the most modern, present a true luxury and very comfortable surroundings. The food and beverage service and quality is outstanding. We enjoyed both the Emiliano's restaurant and the Tau Beach Club. Both are fantastic for food and service, but we had a slight preference to the Tau Club atmosphere mostly because it was right by the water.

If we did have one comment around potential gaps, its about the private plunge pools that some nicer suites have. The pools are quite shallow at around 2 - 2.5 feet depth and do not have heaters, so the water didnt get warm during our stay (admittedly, its February), and the pool depth didn't provide for a true pool experience, rather than more of a large jacuzzi that was lacking a heater. But thats nothing the property can do anything about without large capital investment.

What really shined through are the people at this property. Truly welcoming, nothing is too much trouble, very polished hospitality professionals. Their GM Geraldine could not have been nicer and recommended a very good restaurant in town for our special occasion. Their Guest Relations Manager Nabila was very kind and provided terrific service and warm welcome throughout our stay.

We think this is the best property in Puerto Vallarta immediate area if you are looking for excellent service and overall high end experience. We will be back.

Date of stay: February 2021
    • Location
    • Sleep Quality
    • Service
2  Thank Kirianas123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geraldine Zaragoza, Director General at Casa Velas, responded to this reviewResponded 11 March 2021

As a team, we feel honored to have hosted lovely guests such as yourselves. During your four nights/five days, you were able to lavish in our unique style and brand of luxury, all of which was highly deserved after a year of vacation uncertainty.

As always, it is our wish to stand apart from the typical all-inclusive offerings that many large resorts provide. We do this by incorporating personal touches into your experience as well as made-to-order, a la carte, dining. One great advantage of being an adults-only boutique resort is that it allows us to maintain an upscale and pristine ambiance, one where you may not even sense the passing of time. And for us, knowing that you consider Casa Velas as being "the best property in Puerto Vallarta" speaks volumes about our service, product, and value.

Thank you, sir, for selecting Casa Velas as the setting for your winter vacation. Your kind words, along with your firm recommendation, will help other first-class travelers find their particular diamond in the rough just as you have.

Until next time, we continue to place ourselves at your faithful service,

GERALDINE ZARAGOZA
HOTEL MANAGER
CASA VELAS

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