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Reviews (233)
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Reviewed 2 August 2016

Our overall experience was very good.
The staff was friendly and helpful. Some technical difficulties with the internet were slow to fix but they got sorted out at the end.
The rooms are comfortable though not perfect but well kept and working. We had a very large room with a living room and kitchen. Our room was equipped with new dishes a medium size fridge and a gas stove. It made it easy to make quick meals and for a longer stay it's ideal.
In general the place is well located, close to many attractions and a walkway to the beach. Right in front of the hotel you can find any type of transportation you might need. Taxis, buses and car rentals are all within easy reach. There is a supermarket and shopping mall a block away. Good places to eat from fast food to beach food to fancy restaurants. All you need to do is look around and ask if needed.
The old town is a short bus ride away or a long but nice beach walk.
Overall we enjoyed our stay and was well worth the money we paid.

Room Tip: Look at the details. If it you are looking for a room with a kitchen or not
  • Stayed: February 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank EnriqueA25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this reviewResponded 5 August 2016

Dear Enrique


We are glad to know you enjoyed your vacations in our hotel. Puerto de Luna All Suites Hotel is recognized by its quite and traditional atmosphere and we appreciate that our guests let us know they get along with it. Thank you so much for your comments and mention some things this hotel has to give, adding our entire disposition to serve you in everything you need.
We'll be waiting for you and your family to make you feel home with the spell that Vallarta offers to all its visitors, remember we’re one call away.

Regards, Luis Peña
Concierge


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2016

Great location...good service...very comfortable...the staff is helpful and very polite....the concierge was an outstanding young man who was full of great tips and knew all the area discounts on food...
A welcoming place to stay....not a busy nightlife party atmosphere...this is the place to stay for r&r...

Room Tip: Very comfortable...nice Mexican rustic decor.... Missing a blowdryer and a microwave... Other than that it was excellent.
Stayed: July 2016, travelled with family
Review collected in partnership with this hotel
Thank rebecca v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this reviewResponded 27 July 2016

Dear Mrs Vindiola,
We've been pleased to have you as our guest and could offer you a nice stay in the city. Thank you so much for all your compliments. Our staff will be glad to know about your comments that help us to improve our service and meet your expectations. Give us a call on your next trip to Puerto Vallarta to have everythng set up for you once again.

It will always be a pleasure, your concierge
Luis Peña

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Reviewed 20 July 2016 via mobile

Is the second time we are staying here, and one more time we are very please, the guys at the front desk Luis, Ingrid and tecnicly everyone was very nice and helpful, my husband and I enjoy very much to stay here, the WI-FI worked perfectly, the room was big and clean and it had a kitchenette, everything was perfect, we are looking forward to go back to our adventure in the solar system (every bulging is named after a planet) .

Stayed: July 2016, travelled as a couple
Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this reviewResponded 27 July 2016

Dear Andrea,

It's always been a pleasure to be your host, once again. The whole team apreciate your mention and is excited to create a new nice experience for you and James in our solar system. Thank you so much for your comments and preference. xx

Your concierge, Luis Peña

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Reviewed 1 July 2016 via mobile

I stayed at this Villa hotel for 6 nights and I have to say everything was perfect. The staff is incredibly nice and attentive. The rooms are quite big and very nice for the price. They clean the room everyday and leave it very neat.
The hotel is in a perfect location to just get a bus and head to the downtown area and pier in less than 5 minutes. There is an entrance to the beach nearby the hotel and is just beside one of the best clubs in Vallarta (La Santa). I would highly recommend this place to anybody. I know I'll be coming back here when I visit this beautiful town again.

Plus they have a very nice quiet pool with shade and the AC at the rooms is the best than can happen to you with the hard heat of Vallarta.

Stayed: June 2016, travelled with friends
1  Thank Erick V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto D, Operations Manager at Puerto de Luna Pet Friendly and Family Suites, responded to this reviewResponded 5 July 2016

Dear Erick V,

We appreciate your preference and time to share the experience you had in your recent stay with us. It is very important for us to make sure every detail of your stay is what you needed for your vacations.

It will be our pleasure to welcome you once more in the future.

Regards,

Antonio M.
Operations Manager

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Reviewed 11 June 2016

We had a junior suite. It was very big and nice. Only problem for us was it was on the third floor and there are no elevators. Also we are fairly large people so the matrimonial bed was quite cozy.
The breakfast was good and the coffee was delicious. Nice to eat out side on the patio.
The staff was so helpful and friendly. We really enjoyed them.
The pool was great! NIce and warm and just cool enough.
The grounds are very very well kept and there is a dog park. This location is very pet friendly from the kitties on the front desk to providing doggie beds!
We would stay here again for sure!!!

Room Tip: no elevators
  • Stayed: June 2016, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank aatpct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto D, Operations Manager at Puerto de Luna Pet Friendly and Family Suites, responded to this reviewResponded 13 June 2016

Dear aatpct,

Thank you for your preference and staying with us during your trip to Puerto Vallarta. We are very pleased to know you enjoyed the common grounds, breakfast, your suite, and the service provided by our staff.

Your comments are very important for us, and we appreciate the time you invested in sharing them for other travelers to read.

We will be thrilled to have you back when your next trip to Puerto Vallarta arise.

Regards,

Antonio M.
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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