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All reviews house manager close access to the beach the entire staff pool area is moment you arrive every morning the location is perfect banderas bay beautiful property cleaning staff special shout private beach maribel jose oscar laundry accommodations
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Reviewed 2 June 2021

This collection of villas and rooms is perched on the cliffs with great views of downtown. From the beach access you can walk 15 minutes along the beach into town. All of the rooms have ocean/sunset views. My husband and I stayed in a villa with 3 other friends and it was absolutely magical - and came with its own infinity pool!

But above all the bets part of Villa Verano is the staff. The GM Jose was able to address every need of us and our friends. Manny and Freddy took amazing care of us at the pool bar, serving up some of the best cocktails I've had in Mexico. And the included meals whipped up by Chef Martin meant we rarely had to leave the resort for a meal!

Villa Verano is a great spot to bring a group of friends and spend the week eating, drinking by the pool, and popping into Puerto Vallarta for a local experience.

Date of stay: May 2021
    • Location
    • Cleanliness
    • Service
1  Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Douponce, General Manager at Villa Verano, responded to this reviewResponded 2 June 2021

WOW Greg W,

Gracias for the amazing review. I agree we have the best staff and there only goal is to take care of our guests. That is what they love to do. I am just thrilled you had such a wonderful stay. Hope we see you again soon.

Safe travels

Sincerely
John Douponce
Director of Operations

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Reviewed 25 May 2021

We were fortunate enough to spend our anniversary at the Beach House. The grounds are lovely, It is private, comfortable, huge, and the private pool made it the perfect way to relax your cares away. The view is to die for, and the location is close to everything, beach, shopping, dining. What brings this to the next level however, is the staff. Jose never met a request he couldn’t handle. Our private chefs were incredible! Hilda et al were efficient and quick, and Leonor was efficient making our trip very smooth. They even made Covid testing requirements easy, Covid testers came to us with results in a couple hours, 10 minutes out of our stay to meet requirements of our return to US. Thank you all.

Date of stay: May 2021
    • Sleep Quality
    • Rooms
    • Service
Thank 102strawberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Douponce, General Manager at Villa Verano, responded to this reviewResponded 25 May 2021

Hola 102strawberry,

We were delighted to have you with us for your special occasion. Jose is amazing and our guests love him, he can make anything happen. Leonor has that same magic. Thanks so much for making us part of your celebration. We do hope to see you again soon. Wishing you safe travels.


Sincerely
John Douponce
Director of Operations

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Reviewed 21 May 2021

If you're considering a visit to Villa Verano in Puerto Vallarta... stop! And book it now! John and his incredible team of caring, attentive professionals go above-and-beyond to ensure your visit is a memorable one, worthy of sharing with friends and family. Our own family has been visiting Villa Verano for nearly 25 years, and we have already booked our next visit as well!

The team of Jose, Freddy, Eddy, Meño, Manny and Arturo, along with the talented chefs, housekeepers, gardeners and amazing concierge, Leonor, transform a villa on the Puerto Vallarta coast into our home away from home. We are grateful for VV and look forward to returning!

Room tip: Room 2 is a must for a stunning sunset from your veranda
Date of stay: May 2021
    • Location
    • Rooms
    • Service
Thank cobya136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Douponce, General Manager at Villa Verano, responded to this reviewResponded 22 May 2021

Gracias cobya136,

Everyone looks forward to seeing you and the family every year, and we love being your home away from home. I still have treats for Tyson, so you may need to come back sooner. All the best to everyone. Stay safe.

Sincerely
John Douponce
Director of Operations

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Reviewed 21 May 2021

We recently stayed at Villa Verano May 5-12th with a group of 20 people. I can't say enough about the entire experience! In their description it states "where guests become family", and this could not be more true!! Freddy, Eddy, Manuel, Meno, Jose, and Arturo went above and beyond to make sure we were taken care of like family...pampered with never empty cocktail glasses family!! The attention to detail was impeccable. Chef created extraordinary meals for us every day and the dinners especially were to die for!! The facility was clean and well cared for, every request was met and exceeded expectations! Many thanks to John for overseeing everything and making us feel special, it truly was a magical vacation in which I returned home refreshed and recharged!

Date of stay: May 2021
    • Value
    • Cleanliness
    • Service
Thank lauraochi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Douponce, General Manager at Villa Verano, responded to this reviewResponded 22 May 2021

Gracias lauraochi,

We sure appreciate the "amazing" review. We have such a great staff that just love taking care of our guests. So happy you made it home re-charged. Hope we see everyone again soon. Stay safe, wishing you safe travels. All the best.

John Douponce
Director of Operations.

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Reviewed 3 May 2021

The team and accommodation were amazing. Grounds and rooms are well taken care of and every detail was tended to very carefully. The staff was also very attentive and made sure our group was well taken care of. Manny, Eddy, Freddy, and Tony were awesome and the chef made the best meals. Went with friends but am excited to come back with family. The villas had two to three bedrooms and kitchen, living & dining spaces. Plenty to space to just get away for a week.

Date of stay: May 2021
Trip type: Travelled with friends
Thank ciao_marcia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Douponce, General Manager at Villa Verano, responded to this reviewResponded 4 May 2021

Hola ciao_marcia,

Thank you for the amazing review. We are just delighted everyone had such a great stay. We do have an awesome team that thrive on taking care of our guests. Thank you for acknowledging them. Wishing you safe travels, hope we see you again soon.

Sincerely
John Douponce
Director of Operations

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