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5,502
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128
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Reviewed 11 May 2021 via mobile

omar, salvador, and mario were amazing!! i had the absolute best time :) thank you so much. my family and i will definitely be back again to visit

we loved the activities available to us daily and tbe food is always amazing. such great service!

Date of stay: May 2021
Trip type: Travelled with family
Thank romneye2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandra Geyer, Otro at Secrets Vallarta Bay Todo Incluido, responded to this reviewResponded 11 May 2021

Dear, romneye2021.

At Secrets Vallarta Bay we care about your opinion as it helps us improve the quality of our services, and we appreciate the time it took to comment on it. We are glad to read that you have enjoyed your stay, all our team is striving to give you the best and we are happy that their hard work is paying off. Please be confident that we will share your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences. I sincerely hope we can have the honor of being your hosts in a not too distant future.

Cordially,

Alejandra Geyer
Social Media Coordinator & eConcierge.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2021

We just returned from a fun vacation at Secrets Vallarta Bay and had a great time. I hate to say it, but I've been to many other Secrets Resorts where the food was better, and staff was more warm and welcoming. Bartenders weren't very friendly, and we generally felt rushed. Of course this is a generalization as we did receive amazing service by a handful of team members also.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank 12345Nick12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandra Geyer, Otro at Secrets Vallarta Bay Todo Incluido, responded to this reviewResponded 10 May 2021

Dear, 12345Nick12345

Thank you for leaving your comment on TripAdvisor, this will help us understand your point of view and thus be able to offer you a service that will fit you. All the comments from our guests are really important for us since feedback is always taken into consideration. This is so we will be able to improve our operations in order to offer our guests remarkable experiences. We would kindly like to ask if you could please contact us via email at info.sevpv@secretsresorts.com to provide us more detailed information about your stay.

We look forward to hearing from you.

Best Regards,

Alejandra Geyer
Social Media Coordinator & eConcierge.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2021 via mobile

Our stay at Secrets Puerto Vallarta was nothing short of spectacular. We were greeted by champagne, had a personalized and personable experience with many many staff, and honestly we just felt like queens. The staff make a genuine effort to get to know you on a personal level and guide you through each and every opportunity at the resort.

The front desk staff (Judith, Pablo, and Nirvana) made us feel so incredibly welcomed and at home right away. Judith especially took great care of us and really advocated for us and helped us create the best schedule for us for the week! Any questions or confusion that we may have had throughout the trip, Judith was right there and available to help us! She was absolutely incredible.

The entertainment staff (Omar, Pollo, Brian, Rodrigo, Nancy, and Carlos!!) really kept the party going by keeping guests engaged in genuinely fun activities! We played volleyball with Omar, learned how to salsa with Omar and Pollo, attended fun night events all because they worked so hard to get to know all of us at the resort and get people together to have so much fun!

The staff at the restaurants were also so incredibly attentive and I don’t think a drink was ever empty! The drinks and the good times kept flowing. Alberto, Erik, Ehara, Daniel, Edgar, and Carlos our bartender in the preferred club treated us so incredibly well here.

We also had the opportunity to learn more about the resort’s membership with a one-on-one breakfast with Raul and then with Alain and Angel! They were all so kind and informational! They patiently answered all our questions and provided us wonderful information about all of the great opportunities at all of their resorts and partnerships! We were very impressed by the large network!

The spa experience was also incredibly unique and again, so personalized to our needs. Maxi and Monica provided us the best couples massage we’ve ever experienced, and we will no doubt request them again next time we come back!!
Adrianna and Leticia also led us on an off-resort excursion to a sunset sailing experience that was SO fun and so entertaining! We really appreciated their fun attitudes and great leadership through the experience and setting up our shuttle to and from the marina. They were wonderful.

Last but certainly not least, we never had a chance to learn their names but our housekeepers did an absolutely amazing job each and every day thoroughly cleaning and organizing our room!! We also had the surprise of coming back from our romantic beach dinner to an unexpected bed of roses and petals! We felt so appreciated and taken care of!

Thank you so much EVERYONE at Secrets Puerto Vallarta! We had a vacation of a lifetime not only because of your beautiful space but because of each and every staff member giving excellent service. We felt like VIPs the entire trip and we are so grateful for your time and effort. Muchos gracias amigos!!!!

- Meg and Jacie

Room tip: Get to know your staff, they will treat you like queens!
Date of stay: May 2021
Trip type: Travelled with friends
Thank Megan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandra Geyer, Otro at Secrets Vallarta Bay Todo Incluido, responded to this reviewResponded 10 May 2021

Dear, Megan S
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts and your family during your recent getaway to the Mexican Pacific coast.

It's our utmost pleasure to learn that your stay was a wonderful one and that you were impressed with our service and facilities. We appreciate your kind comments as it shows our consistency in maintaining the Secrets Resorts brand standards. Your feedback has been shared with the team as motivation to keep our work top-notch.

Please contact us prior to your next visit: info.sevpv@secretsresorts.com if you need any assistance before your arrival. We look forward to the pleasure of having you back at your home away from home in the near future.

Cordially,

Alejandra Geyer
Social Media Coordinator & eConcierge.

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Reviewed 8 May 2021 via mobile

Antonio was a very attentive waiter, always brought drinks as we were finishing one. Very good disposition and friendly, even ran after me when I forgot my sweater one morning!! Recommend him highly!!

Date of stay: May 2021
Trip type: Travelled as a couple
Thank tmw4353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandra Geyer, Otro at Secrets Vallarta Bay Todo Incluido, responded to this reviewResponded 8 May 2021

Dear, tmw4353

It has been a pleasure to have attended to you as you deserve. I thank you very much for the time you took to write this review that we undoubtedly appreciate and make us better. I am delighted to hear about the warm hospitality you received from the team during your stay. We sincerely look forward to welcoming you back on future occasions to provide you with the exceptional quality and service that characterizes our brand and resort.

Cordially,

Alejandra Geyer
Social Media Coordinator & eConcierge.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2021

My lifelong friend and I came here ready to relax & enjoy a break from our children :) and we certainly did! We enjoyed the views, the amazing food & service and wonderful staff. Big shout out to Luis at Capers, the Italian restaurant. We visited him twice and were treated so special, we love you Luis !!!!! Amazing stay for a girls trip!!

Date of stay: May 2021
    • Value
    • Rooms
    • Service
Thank leahspence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandra Geyer, Otro at Secrets Vallarta Bay Todo Incluido, responded to this reviewResponded 8 May 2021

Dear, leahspense

Nothing is greater for us than having your preference and your kind recognition. It is certainly remarkable to read the kind comments you are sharing with us, particularly as it is a reflection of the extraordinary service we have. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. We are very happy that you enjoyed an excellent stay with us and are looking very much forward to the pleasure of being your host again soon.

Cordially,

Alejandra Geyer
Social Media Coordinator & eConcierge.

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