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Hyatt Ziva Puerto Vallarta
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Reviews (8,338)
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Reviewed 3 weeks ago

The hunt started for the resort for the holiday time for Spring break. We have stayed in Hyatt Ziva in cancun and as this was our first trip to PV, I preferred to not take a risk. I have to admit that i made a good decision as it doesn't disappoint :). Lets start with the location for the Resort, its at zone 3 of the resort area so will cost you around 75$ round trip for the private ride. I booked vallarta travels and Incentive.(5* to them also). It took us around 30 minutes to reach the resort, the ride from the airport to resport was really nice with clean roads and average traffic.
Once at the resort the check in was a breeze looks like we were lucky at that time there were not many guests checking in. The main lobby is super nice and you get the view of the full ocean. Did i mention that this is the only resort with the "natural" private beach. Trust me it will make your dollar worth.
Rooms:
All the rooms to this location has a view to the ocean the only good part will be that where you land in the floor :). We were again lucky, we got the 18th floor, just two less the max i.e 20 for this property. The room size is huge and as expected super clean with all the amenities. The mini bar in the room is free and gets refilled each day. The view for the room of the ocean was super awesome, words don't do justice. So my tip on here is that go higher on the floor if you can to make sure you have super view.

Food:
We tried all the restaurants this time and trust me each is good. If you are vegan/vegetarian you will have good amount of varieties and if you are meat eater like me then there wont be any complain. Do make sure that you know if any of the place is closed due to event or special night e.g. during the Mexican night , the authentic Mexican restaurant was closed. In all there are 5 dining options to choose from with one 24hrs Deli cafe with light snacks. There is an asian fusion cuisine towards the end of the resort surely check out for dinner. I will recommend BLAZE for the lunch. Breakfast the main buffet is good enough.

Pools.
There is where i think may be this resort lost 1 star from my side as I can compare it with the Cancun property which has 7 pools. This property is smaller hence the number of pools are only 3 for the family and one is only for the adults. All the pools are infinity view so that is really good part and water is kept clean.
there is one pool which is non-infinity and can be used as good kiddo pool but the issue is that due to many tree leaves in pool its not as clean as you expect, so there were hardly any kids of people in that pool. This leads to over-crowding of the pools and if you want to save your spot on the pool chairs come early :). As the beach is just in front and the waves are perfect for the playing time for kids and enjoying nice swim in area may be for some people pool time is not that important. My kid is still getting hold of the beach and prefers to stay in pool most of the time.

Kids Club:
If your kid is fine in doing the activities and you want some alone time, this is the perfect place. The staff is awesome. My kid never goes to kids club but in this trip, kid was really into it and spend almost 1.5 days totally into the kid club activities. They have games/pool times/ craft times/ face painting time etc etc.

Overall i will say that this resort location and the only "natural" beach makes its a super place to stay. I will recommend this to any of the friends and families who are planning to visit PV for first time. Spring break also aligns with the domestic Mexican crowd so keep in mind when planning your trip.

Room Tip: Higher floor rooms awesome views
  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank Traveller_4m_Krypton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 2 weeks ago

Dear Traveller_4m_krypton,

Thank you for taking the time to provide feedback from your recent stay at our resort. It is rewarding to learn that we caused a great impression and know that this has been a very nice all-inclusive Spring Break for your family. Mother Nature on our side, the fantastic view from your room at Club Tower, our “natural” private sandy beach, and the soft and relaxed sound of the ocean contributed to the enjoyment of your stay. Our guests are able to enjoy a renovated resort set between lush jungle and our beautiful beach.

Happy to read that you had the chance to try all our culinary delights and its different concepts, especially Blaze and Vivaz your favorites; our Executive Chef is always working to enhance our guests experiences and comments such as yours are really encouraging to us to do better.

Your kind comments have made our Kidz Club and management teams so happy! We are delighted that you had a great holiday while your kids were having fun under the professional supervision of our skilled associates, they are wonderful and demonstrate their unique and true spirit in doing what they love most, serving our guests. Thank you for recognizing their efforts.
Hyatt Ziva is family friendly and activity inspired. It captures the fun and excitement that goes along with a traditional beach vacation, where guests of all ages can discover new interests.

We hope you will visit us again to enjoy many more holidays that are just as entertained as this one.

With service from the Heart,

Antonio Machain
General Manager

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Reviewed 3 weeks ago

This was our 5th trip to this resort and it never disappoints! Thank you to all the wonderful staff for being so friendly and fun to talk to. Special thanks to Bryan in the buffet for always starting our morning with a smile!

Room Tip: Main tower has AMAZING sunsets but room will be hot in the afternoon. Club Tower has a cooler room, larger balcony and private lobby bar.
  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank BrianMCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 2 weeks ago

Dear BrianMCO,

Thank you for your 5th visit to Hyatt Ziva Puerto Vallarta, kind comments and high recommendations of our resort. So happy that you enjoyed the food and the attentive service from our group of associates who find true pleasure in offering “service from the heart”, especially from Bryan at Vivaz Buffett for his warm and caring attentions. We strive to offer pleasant dining experiences and comments such as yours are most encouraging. Thank you for stimulating our efforts. It gives a good idea of an enjoyable vacation and what to expect at this beautiful property.

We look forward to welcoming you back to offer you another Hyatt Ziva experience many years more.

With service from the Heart,

Antonio Machain
General Manager

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Reviewed 3 weeks ago

Everyone was wonderful. We were there for the Lara wedding March 17 and we ending up extending our stay because your customer service was excellent. We went on a couple of tours and it was great. Alex our photographer was excellent Jazime who set up our tours was nice and smooth our tour guide Caroline was the best and our driver was awesome . And hector and Bernice who help checked us in were great. Looking to come back this up coming month for my dads 60th bday we our checking on prices now. Please feel free to reach out to me.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank hockeygoaliemom3316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 2 weeks ago

Dear hockeygoalimom3316,

Wow, what a great rating you are giving Hyatt Ziva Puerto Vallarta. Thank you and very happy to read that you decided to extend your stay after experiencing the excellent service from our group of associates. They are wonderful and demonstrate their unique and true spirit in doing what they love most, serving our guests. It is so great to hear the level of service and hospitality that we strive is being shown at our resort, the efforts made by the staff were instrumental part of your Hyatt Ziva experience. Most importantly, it is the service from our group of associates like Jazmine from Excursion Agency, Héctor and Berenice at front Desk who welcome guests with “service from heart” and truly make our guests feel at home. I am delighted that you were able to enjoy the experience and I will be happy to thank each of them for making a difference. They will certainly hear about your appreciation and the lasting memories they have created about your stay.

Being Mother Nature on our side, the fantastic view from every room, the private sandy beach , soft and relaxed sound of the ocean, and our warm people indeed contributed to the enjoyment of your stay.

It will be a pleasure to welcome you back to celebrate your dad´s 60th birthday to enjoy another wonderful stay in our slice of paradise.

With service from the Heart,

Antonio Machain
General Manager

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Reviewed 3 weeks ago

I'm not sure I can add anything that hasn't already been written? This was our first time to Puerto Vallarta and we were SOO impressed with the Hyatt Ziva. So much so, that when we go back (and we WILL go back), we're not going to shop around - we all want to go back to this resort. This trip consisted of my wife and I with our 2 kids ages 13 and 11. We took a taxi from the airport and the whole arrival experience was amazing. Our driver drove up to the gate, where an employee checked our name against a list before opening the door. Then the taxi took us to the front drive, where 2 bellmen opened our taxi doors and welcomed us. As they unloaded the luggage we walked up this great breezeway to the open-air lobby. While check-in at the front desk, another bellmen went and got a tray and served us: 2 glasses of champagne (for the adults) 2 bottles of chilled water and 4 chilled towels. WOW! All the while we couldn't take our eyes off the view from the lobby - it looks out over the ocean and when you walk up to the railing and look down, you can see the beautiful pools.

The restaurants and food were amazing - all of them! From the coffee shop in the lobby, the buffet, the Italian, Asian, Steakhouse and Mexican restaurant. All of them exceeded my expectations as people had warned me not to expect GREAT food when going to an all-inclusive in Mexico. I guess these people hadn't stayed here. . .

Our room was amazing - we had a king bed and a sofa bed. The bellmen picked up on the size of my kids and realized it might be a big tight on the sofa so he suggested we ask for a rollaway at no extra charge, so we did. Bonus! The bathroom was gorgeous with a beautiful shower, double vanity and separate WC with a frosted, glass door. The closet had a safe which we used and lots of drawers for us to unpack. The AC worked, as did the wifi, the minibar was stocked and restocked every day and housekeeping, it seems, serviced our room twice a day, or at the very least, refreshed our towels in the evening in addition the making up the room daily. Amazing.

The views, the grounds, the pools etc - all are awesome! There never seemed to be a lack for chaises. The service for drinks on the beach and around the pool was prompt. You couldn't ask for more, really./

The buffet restaurant deserves special mention - it's huge and well layed out. The offering in here is ridiculous (in a good way). I personally loved having crepes every morning, spread with Nutella and topped with strawberries and bananas. At lunch, I would ask them to make ceviche and they would make it to order! SO GOOD! The servers were friendly and attentive and made sure your cup or glass was never empty - be it water, juice, coffee or an alcoholic beverage.

The gym was great - clean and really good equipment. Better than most hotel gyms in North America.

The animation program was also worth mentioning. Whether it was special theme night buffets, beach volleyball tournaments, foam party in the pool, evening water show or karaoke in the Tequila bar. I could go on and on.

If you're on the fence - I'd say just book it. You won't regret it

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Victoria_BCTall_Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 2 weeks ago

Dear Victoria_BCTall_Guy,

We are delighted to hear your kind comments in regards to the memorable time you spent with us. Many thanks for sharing a wonderful description of a memorable Hyatt Ziva experience. We are very happy to read that you had a wonderful stay and that you enjoyed since your arrival our warm welcoming, the magnificent view of the ocean at our open Lobby, the tropical surroundings of our resort, our services, facilities, and the comforts of your guestroom.

Particularly, we are proud to share your impressions on the service provided by our friendly and dedicated associates. Your delightful experience with us is the greatest motivation to continue offering our guests fantastic vacation experiences. Thank you for your encouragement.

Thank you for your visit and high recommendations. We look forward to welcoming you back many more times!

With service from the Heart,

Antonio Machain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We were in PV for our annual Family spring break. Food was great, scenery beautiful and lodging while not exactly a 4.5 star hotel was fine. A very good family friendly resort. Again not luxury but a good value. I did have my prescription (ie expensive) sunglasses stolen off the beach so don’t be fooled by the seemingly secure locale. Not blaming anyone but myself for that!

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank csht2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 2 weeks ago

Dear csht2018,

It is so kind of you to share with us your recent experience at our resort. Thank you very much for your visit and overall positive comments regarding your stay. We appreciate that you chose Hyatt Ziva Puerto Vallarta and delighted that you enjoyed your holiday. Please know we keep the expectations of our guest’s top of mind, listen to comments such as yours, and allow that to guide our decisions and actions. I have discussed your observations with our security management team to reinforce surveillance on the beach area.

As general manager of the resort, our goal is to raise the bar in terms of guest satisfaction and encourage them to visit us again. We hope you will give us the opportunity to host you with us in the near future so that we may offer you the Hyatt Ziva experience you expect from us.

With service from the Heart,

Antonio Machain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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