On my latest visit to Suntory I had an average experience. I rate places based on several factors like value, service, food, ambience... even how the valet parking works. To me a several factors define the overall experience. This is why I am taking the time to write this review.
This is probably the fifth time that I've been to Suntory Guadalajara this year. I observed several things. First of all I consider this to be an expensive restaurant. Not overpriced as the quality of food is great, but it is expensive. This is why I am writing this review.
Getting into the valet parking was terrible. A long line that got to be 8 cars long at some point, with only one person attending. He was doing his best, but the restaurant should have more people attending at peak hours. I had to tell a manager about it. Specially when the long line was blocking the street and prevented traffic from advancing, with a lot of cars honking and getting desperate.
The service was incredibly slow. It is the first time that this happens to me personally, but people who joined me did call out that Suehiro (the closest competitor) is far better when it comes to service. It might have been that there was a private kids party happening, which is another thing that I want to call out. This is not a place to host kids parties. Don't get me wrong, I do not have anything against such events, but there are places that should allow them and places that should not. Specially considering that this is a place with a lot of hazards (including irons) for kids to be around.
Given this event the bathrooms were not in good shape, the service was slow and we constantly had to be hunting for our waiters.
The food as always was amazing and one of the things that make Suntory stand out is that the person cooking at the iron is willing to provide a great experience. They share details on how things can be cooked and what they recommend. The food was great and the cook was extremely polite and knew what he was doing.
I write the constructive review with the hopes that Suntory Guadalajara will take note of it and improve the situation. Otherwise I will slowly or not so slowly make a switch and stay with Suehiro.
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