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Reviews (250)
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All reviewsgreat locationthere is no air conditioningthe penthouseseparate roomsjardin de la unionquiet roomfirst floormain plazathe heart of the citywould stay here againbalconyfiestachurchrooftunnelmariachisteps
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Reviewed 18 July 2017 via mobile

To reach the center of the city of Guanajuato you must enter and drive through the city's tunnel system and after getting lost in the underground maze it was a delight seeing that hotel San Diego is located in the heart of the city and Fiesta! It's comfortable, has great city vie, a nice balcony area, the staff are very nice and customer service oriented. Things to know are that there is no air conditioning available but I visited in July and it wasn't needed. A fan is available for use but I didn't use that either. You must walk 2 blocks from thr street to reach the hotel, they are located in a no driving area. Parking is available but it is located far from the hotel but staff take you to and from parking lot.
I would definitely stay here again.

Stayed: July 2017, travelled with family
1  Thank RemedyTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel San Diego G, E - Commerce & Marketing Manager at Hotel San Diego, responded to this reviewResponded 19 July 2017

Good day,


We are Infinitely grateful to taken a little time to leave your valuable comments to us. These are very important because they help us to improve every day and we offer them a high quality service, as you deserve it.

Guanajuato state being the 6th most visited state of Mexico and commits us to be better, both in quality of rooms, and the personalized service you deserve as tourists and for that reason we will take every one of your comments very seriously and we want to stay in the heart of each of you.

We hope you come to visit soon and allow us to again be part of your experience in the city, and go back to being your hosts and receive them as they deserve.

We want to exceed your expectations for your next visit for that reason we leave our telephone number for any question or situation and also leave my email for any situation requiring.



MKT. OSCAR OMAR PALAFOX GUERRERO
E-Commerce & Marketing Manager CMS
01 (473) 73 21300
opg@hotelsandiegogto.com.mx
Hotel San Diego Guanajuato

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2017

WE had amazing stay in Hotel San Diego!!!We had Family room with two separate rooms overlooking the plaza and the balcony!!!Thought it is a little bit noisy in the evening but it just add a colours to your stay: mariachi and all this souds...Everythinh=g was perfect!!!They organized us a driver and all we were asked for!

  • Stayed: February 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank FlyingSquirell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel San Diego G, S - Commerce & Marketing Manager at Hotel San Diego, responded to this reviewResponded 5 July 2017

Good day,


We are Infinitely grateful to taken a little time to leave your valuable comments to us. These are very important because they help us to improve every day and we offer them a high quality service, as you deserve it.

Guanajuato state being the 6th most visited state of Mexico and commits us to be better, both in quality of rooms, and the personalized service you deserve as tourists and for that reason we will take every one of your comments very seriously and we want to stay in the heart of each of you.

We hope you come to visit soon and allow us to again be part of your experience in the city, and go back to being your hosts and receive them as they deserve.

We want to exceed your expectations for your next visit for that reason we leave our telephone number for any question or situation and also leave my email for any situation requiring.



MKT. OSCAR OMAR PALAFOX GUERRERO
E-Commerce & Marketing Manager CMS
01 (473) 73 21300
opg@hotelsandiegogto.com.mx
Hotel San Diego Guanajuato

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2017

Tips on Trip Advisor were right on target. My family was travelling with elders so needed a room on first floor and interior since it was more quiet room type. The stay was just perfect. Room was good size for 3 people. I emailed ahead of time about the shuttle and room and Oscar provided excellent service! Oscar responds immediately and was very helpful!! Service was 5 star. Hotel shuttle was big plus and very cost effective. For safety reasons we preferred a hotel with shuttle instead of a random taxi. The hotel is in the heart of Guanajuato making it easy to walk around. Visited the Diego Rivera museum which we enjoyed. Wanted to tour San Miguel. The front desk recommended a day tour bus that took us to San Miguel and other places. Great suggestion and a wonderful tour. Highly recommend Hotel San Diego! Thank you for your hospitality.

Room Tip: Interiors are more quiet
  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Service
Thank euscarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel San Diego G, E-Commerce & Marketing Manager at Hotel San Diego, responded to this reviewResponded 29 March 2017

Good day,


We are Infinitely grateful to taken a little time to leave your valuable comments to us. These are very important because they help us to improve every day and we offer them a high quality service, as you deserve it.

Guanajuato state being the 6th most visited state of Mexico and commits us to be better, both in quality of rooms, and the personalized service you deserve as tourists and for that reason we will take every one of your comments very seriously and we want to stay in the heart of each of you.

We hope you come to visit soon and allow us to again be part of your experience in the city, and go back to being your hosts and receive them as they deserve.

We want to exceed your expectations for your next visit for that reason we leave our telephone number for any question or situation and also leave my email for any situation requiring.



MKT. OSCAR OMAR PALAFOX GUERRERO
E-Commerce & Marketing Manager CMS, CCM
01 (473) 73 21300
opg@hotelsandiegogto.com.mx
Hotel San Diego Guanajuato

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2017 via mobile

We just passed by to go to the restaurant upstairs and had to line up on the reception because there was absolutely no one to ask about. When we got to the front of the line they treated terribly as if we where taking away their precious 5 seconds to ask if there was someone to ask about the restaurant. Never going back!

Stayed: March 2017
Thank Arturo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel San Diego G, E-Commerce & Marketing Manager at Hotel San Diego, responded to this reviewResponded 29 March 2017

Good night
Is a distress we can't help you, but the restaurant is independent us.
If you want eat there, is important booking previously with the hostess.
We can´t do it anything about this. The service in the HOTEL is diferente and we hope you visit us soon.

greatings

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2017 via mobile

The location of this hotel is prime, central to everything. The staff also is excellent. We stayed in a recently remodeled room with a balcony facing the plaza. Maybe a touch small, but in Guanajuato everything is compact so that's expected. We had a great stay. Thanks to everybody!

Stayed: March 2017, travelled as a couple
Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel San Diego G, E - Commerce & Marketing Manager at Hotel San Diego, responded to this reviewResponded 13 March 2017

Good day,


We are Infinitely grateful to taken a little time to leave your valuable comments to us. These are very important because they help us to improve every day and we offer them a high quality service, as you deserve it.

Guanajuato state being the 6th most visited state of Mexico and commits us to be better, both in quality of rooms, and the personalized service you deserve as tourists and for that reason we will take every one of your comments very seriously and we want to stay in the heart of each of you.

We hope you come to visit soon and allow us to again be part of your experience in the city, and go back to being your hosts and receive them as they deserve.

We want to exceed your expectations for your next visit for that reason we leave our telephone number for any question or situation and also leave my email for any situation requiring.



MKT. OSCAR OMAR PALAFOX GUERRERO
E-Commerce & Marketing Manager CMS
01 (473) 73 21300
opg@hotelsandiegogto.com.mx
Hotel San Diego Guanajuato

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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