We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“YUCK!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn Mexico Coyoacan
Ranked #145 of 312 Hotels in Mexico City
Reviewed 5 July 2015

The room was so small I felt cramped. Internet was fine but the tv channels were terrible. No hot water. The food in the restaurant was terrible so I had a burger at Burger King next door. Check-in was a joke and very time consuming. The staff was good but the property sucked. Never again at this facility.

Room Tip: Take your chances
See more room tips
  • Stayed: July 2015, travelled on business
    • Value
    • Location
    • Service
Thank bajapi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday M, Manager at Holiday Inn Mexico Coyoacan, responded to this reviewResponded 10 July 2015

Dear Guest,

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay.
We will share your feedback with our staff and make the necessary changes.
We hope you choose to stay with us again, so we can show you our true level of service.
SIncerely,
The Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (111)
Traveller rating
Traveller type
Time of year
Language
  • More languages

15 - 19 of 111 reviews

Reviewed 25 June 2015

This hotel was ok, its instalations were good. Its food was good. Its staff were friendly. Its location was absolutely abominable. With a major thoroughfare going by and traffic speeding by all the time, and with no attractions near it really, excpet for downtown Coyoacan being ten minutes away by taxi.....this is a poor choice for travelers. The only thing near it, and ealking all up and down the street were bums, hookers and transvestite prostitutes. I wouldn´t pay to stay here again and not even if you paid me. Go find a better chouice closer to where you want to be.

  • Stayed: December 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank richard a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday M, Manager at Holiday Inn Mexico Coyoacan, responded to this reviewResponded 27 June 2015

Dear richard a,

Thank you for bringing this to our attention.
We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards.
We will share your feedback with our city authorities and make the necessary changes.
We hope you choose to stay with us again, so we can show you our true level of service.

Sincerely,
The Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2015

There was nothing awesome and nothing horrible about the hotel. Just an average, basic Holiday Inn.

The definite pro was the buffet breakfast. There were lots of choices and fresh, fresh, fruit, which I smothered with yogurt and granola. Breakfast service was excellent, too. The waitress was always there with a fresh cup of coffee, so we didn't need to track her down to ask for "mas".

The other staff were friendly and helpful, and instead of taking the metro, which was a short few steps from the hotel, we took the free shuttle to Frida Kahlo's house and Diego Rivera's studio. The tip cost us way more than the 5 pesos to take the metro, but both driver's spoke English and we were able to ask questions about the upcoming election and other stuff, so it was worth it. 50 pesos, which is about $3.50 USD.

We also enjoyed using the ice machine! Yes, every morning I'd grab some ice and drink a few glasses of COLD bottled water, and I bought some rum and had a few rum and cokes at night, too.

The aircon works great. So does the hairdryer and a few toiletries were provided. The wifi was free, but I think it is because I'm a Priority Club member.

The cons were the location sucked. Right on a busy street/highway? along the metro. The room was relatively small and the window didn't open, so I felt a little closed in. The flatscreen TV is a cupboard, which I don't like, but there were a few English channels - CNN International, HBO & Cinemax (sometimes it was in Spanish) and TNT.

We paid $140 USD per night, which included breakfast.

  • Stayed: May 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Freedomtogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday M, Manager at Holiday Inn Mexico Coyoacan, responded to this reviewResponded 20 May 2015

Dear Freedomtogo,

We appreciate your review, all of them are taken as opportunities for improving our service in order of having more satisfied guests, you can be sure we will still be working to make your trip a memorable one every time you check in with us.

Please come back very son we will be glad to welcome you back.

SIncerely,
The Managent.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2014 via mobile

They make you use your bath towels several time they forget to leave shampoo , and if they want you to miss your bed, they are doing a great job, the bed is as hard as a rock.
How ever the employees are very courteous and helpful

Stayed: November 2014, travelled with family
Thank Joriu1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday M, Manager at Holiday Inn Mexico Coyoacan, responded to this reviewResponded 27 June 2015

Dear Jose_R62,

Thank you for your candid review.
We apologize that your recent stay did not meet expectations.
We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Sincerely,
The Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014


(19/July/14 Morning shift)

Well, the bad thing of the hotel is the STAFF nobody cares to give you a warm Welcoming!!!

Never before have I had a problem with the hotel reservations even though I have travelled pretty much around the world.
That's why I was completely surprised when the first problem was with the Front desk staff, BAD WELCOMING, I was the first one to say "Good Morning" to them!!! The three guys were busy on their computers and completely ignore me.

After that bad feeling and a pretty long travel I just wanted to get into my room to get ready and going directly to my meeting.
The second problem they couldn't find the reservation, and the worst thing they didn't care to give me any solution. So I had to wait during 3 hours!!! Until my boss arrive and in an instantly they gave me the room, the reservation was on the same name I told them before. So inefficient the front desk staff!!!! The "Breakfast" was included and guess what? They didn't take the time to tell me any information about that,
They just limited to give me the room key and that's it!

Is a shame the Staff but besides that if you are going to spend the time outside is OK.

The facilities of the hotel and location are pretty good.

I would never recommend and stay again at HOLIDAY INN chain.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank DianaGVertiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Mexico Coyoacan, responded to this reviewResponded 13 August 2014

Dear DianaGVertiz,

Thank you for taking the time to write us a review regarding your recent stay with us. I am deeply sorry for the unacceptable service you have received from our staff. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mexico City hotels
Show Prices
Show Prices
Show Prices
City Express Patio Universidad
#57 of 312 in Mexico City
600 reviews
Tlalpan
Holiday Inn Hotel & Suites Mexico Medica Sur
Holiday Inn Hotel & Suites Mexic...
#181 of 312 in Mexico City
36 reviews
Ramada VA Veneto Mexico City Sou...
#268 of 312 in Mexico City
57 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Mexico Coyoacan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Mexico Coyoacan

Address: Avenida Calzada de Tlalpan 1507 | Col. Portales, Mexico City 03300, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #145 of 312 Hotels in Mexico City
Price Range: RM254 - RM397 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Mexico Coyoacan 3*
Number of rooms: 214
Official Description (provided by the hotel):
Holiday Inn Mexico CoyoacanOur convenient location provides access to the main areas of the city including 20 minutes to Mexico City International Airport , 10 minutes to downtown and 5 minutes to the Coyoacan Mall & Town.Featuring 214 guest rooms, including junior suites, Jacuzzi suites and master suites, we have rooms available for people with special needs as well as smoking and non-smoking rooms. All rooms are equipped with a TV, cable, air conditioning and heating with independent climate control, safety deposit box, wireless high-speed Internet access , radio alarm clock, hair dryer, coffee maker, ironing kit and voice mail. Holiday Inn Mexico Coyoacan also features conference facilities for up to 1800 people . The conference area includes Meeting Rooms divisible into 18 separate rooms.Business near hotel:Novartis, Abbott, Sanofi, Glaxo, Eli Lilli, Bristol Myers, GNP, MVS, Centro Bancomer.Attractions near hotel: Coyoacan, Main Cathedral, Templo Mayor, Chapultepec Zoo, Palacio de Bellas Artes, Garibaldi Marichi Plaza, San Angel, Cuernavaca City, Six Flags. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Agoda, Hotels.com, Booking.com and HotelQuickly so you can book your Holiday Inn Mexico Coyoacan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Mexico City Tlalpan Churubusco Hotel Mexico City
Mexico City Holiday Inn
Holiday Inn Mexico Coyoacan Mexico City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing