We stayed three nights at this hotel partly because they had a promotion of three nights for the price of two – 911 pesos per night. We requested a double on the third floor, room 321 as suggested by friends, in order to use a common sitting area with a view. The sunsets were great. But, we were lucky to use the area. The other rooms on the third floor have 3 or 4 beds per room – this means big families traveling. Fortunately, they were empty and we had free access to the common area. That was the best part of this hotel experience.
There were several significant negatives with this hotel. The carpets were stained and the room had a peculiar odor - perhaps the cleaning supplies? The shower drain was clogged and overflowed the bathroom floor quickly. Although this was reported to the front desk, no one came to clean the strainer. So, we had to fix the drain ourselves. The Wi-Fi did not function in the room and it took us several attempts to get connected out in the common area. It appears that the day staff didn't tell the night staff that the access point code had been changed. Two bottles of water were provided each day. Morning coffee was available for purchase in the little restaurant for 15 pesos. I would suggest you purchase your breakfast at some of the nice establishments on the “walking” streets.
The maids were friendly and the front desk staff helpful. They did let us store our bags after check out. We had a late night bus out of town and they let us “hang out” on the third floor common area although we were no longer guests. That was a nice touch!
We’d consider going back. But, there are many choices in town.
- Official Description (provided by the hotel):
- Located in the center of San Cristobal de las Casas Chiapas with 24 rooms, private bathroom, hot water 24 hours, television, restaurant-coffee shop and parking lot. ... more less
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