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“The only good thing about this hotel is the location...”

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Hotel Jardines del Centro
Reviewed 6 July 2016

Were to start... very small rooms, not enough electric outlets, the steam from the shower fills the room with humidity, even you you open the window from the bathroom all day, we went for a trip to Palenque (about 10 hrs back to back trip) and the room was still humid.
The staff, very friendly and helpful, there is only one issue with the towels, you need to ask for extras at lobby, and they let you know how many you have and how many you need to returned... this is a first for me...
If you are on a budget, this is an option, otherwise look elsewhere.

Room Tip: Rooms at the back the hotel are the worst, too much noise from the side street.
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  • Stayed: July 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Luis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 74 reviews

Reviewed 11 December 2015 via mobile

We stayed in a room with 4 people and were positively surprised by the nice atmosphere of the hotel itself. However, I found the staff at the reception (a woman) rather unhelpful as well. An advertisement offers ordering pizza until 10pm at the reception, when we asked for that at 9.20pm she said it's pretty late already and she doesn't think they'll deliver. After asking a 2nd time if she could at least try to call them, she did so and - surprisingly- they delivered.
As we've been there in december it was super cold during the night and the rooms have no heating system.

Stayed: December 2015, travelled with friends
Thank lilly_dw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2014

We stayed three nights at this hotel partly because they had a promotion of three nights for the price of two – 911 pesos per night. We requested a double on the third floor, room 321 as suggested by friends, in order to use a common sitting area with a view. The sunsets were great. But, we were lucky to use the area. The other rooms on the third floor have 3 or 4 beds per room – this means big families traveling. Fortunately, they were empty and we had free access to the common area. That was the best part of this hotel experience.

There were several significant negatives with this hotel. The carpets were stained and the room had a peculiar odor - perhaps the cleaning supplies? The shower drain was clogged and overflowed the bathroom floor quickly. Although this was reported to the front desk, no one came to clean the strainer. So, we had to fix the drain ourselves. The Wi-Fi did not function in the room and it took us several attempts to get connected out in the common area. It appears that the day staff didn't tell the night staff that the access point code had been changed. Two bottles of water were provided each day. Morning coffee was available for purchase in the little restaurant for 15 pesos. I would suggest you purchase your breakfast at some of the nice establishments on the “walking” streets.

The maids were friendly and the front desk staff helpful. They did let us store our bags after check out. We had a late night bus out of town and they let us “hang out” on the third floor common area although we were no longer guests. That was a nice touch!
We’d consider going back. But, there are many choices in town.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank DLA_Alaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2013

At the first look: "very nice". But then the problems started.

Bathroom really smelled of humidity and canalization. I had the room in the backyard. Not even the open window helped!

Night receptionist was a nightmare. A guy. Very unhelpful, unfriendly, plus he didn't know the basic stuff such as what time does the hotel restaurant opens for breakfast...

Breakfast was nothing special (you will find better and cheaper in San Cristobal - try TierrAdentro). I was buying it for the entire group (12 people) and wanted to pay with a credit card. They automatically charge tip which I didn't mind, but they wanted to charge me an extra 16% if paying with a card! Thought the price was a fixed price on the menu! I found that abusive.

I booked through booking.com and some of the rooms were actually cheaper right at the hotel than through booking.com

I found the hotel quality and service very "up and down" and would not go back.

Room Tip: In the back the rooms are older. They have windows into the backyard, however the bathrooms smell ba...
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  • Stayed: April 2013, travelled with friends
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1  Thank iliveinmexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2012

The first room we were assigned was damp and moldy. The second room was worse. Black Mold was everywhere. The walls wooden doors, I won't attempt to describe the bathroom. I did notice that the rooms off the lobby area had undergone a renovation but they appeared to be empty. We booked on expedia and maybe this is the room assigned to the price. However, at any price the mold level is enough to be considered a health risk.

  • Stayed: January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Astut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Jardines del Centro

Address: 1ero de Marzo esq 5 de Mayo 29, San Cristobal de las Casas, Mexico
Region: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant
Hotel Style:
Ranked #57 of 72 Hotels in San Cristobal de las Casas
Price Range: RM149 - RM323 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Jardines del Centro 3*
Number of rooms: 24
Official Description (provided by the hotel):
Located in the center of San Cristobal de las Casas Chiapas with 24 rooms, private bathroom, hot water 24 hours, television, restaurant-coffee shop and parking lot. ... more   less 
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