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“A night (or three) at the museum”
Review of Casa Na Bolom

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Casa Na Bolom
Certificate of Excellence
Reviewed 15 December 2015

We stayed here on two occasions for a total of three nights. The first stay was two nights in "Santiago" and then we had another solo night in "Harvard" - the latter room was definitely much nicer than the former, in terms of the feel of the room, the quality of the bathroom, and the noise levels overnight.

The property is an historic house which was the home of Franz and Trudy Blom, who were European in origin but became experts in the region. It now serves as a museum, hotel, and a place for the indigenous peoples to stay when they come to San Cristobal to sell their handicrafts for example. It is not your typical tourist hotel, but that's what gives it charm and character.

There's no TV, but there is Wi-Fi. The rooms have fireplace, in which the fire is set and ready to be lit, to combat the chilly winter evenings. The furnishings are in keeping with the nature of the building, and comfortable.

The location means that it is a little distance to the main square and the main pedestrian strip, but easily walkable, meaning you get to see a little more of the town.

For a unique experience, this hotel is recommended. For anyone needing modern and luxurious comforts, with everything on the doorstep it is not!

Room Tip: Harvard was a lovely room.
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  • Stayed: November 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank CBMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 18 of 111 reviews

Reviewed 20 November 2015

This is not a typical tourist hotel, but therein lies the charm. If you require service and amenities that US type lodgings offer you may not be happy here. There is no television, in room telephone or staff that are conversant in English. The hotel is a beautiful colonial building with loads of artistic detail and decoration. It in fact is one of the towns most famous museums. It was restored in the early 20th century by a European couple who dedicated their lives to the study of the indigenous tribes of the area and it houses their personal collection of artifacts and furnishings. The staff is not terribly well versed in service but are willing to please. Also it is a bit of a walk to town and the center of things, about 5-10 minutes. This makes it quiet but not overly convenient. A taxi costs 30 pesos (about $2) to go anywhere in town. The wifi was good. My room had a fireplace and jacuzzi. and was at the king suite.

  • Stayed: November 2015, travelled with family
    • Location
    • Cleanliness
    • Service
Thank patsydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2015

We loved Na Bolom, which is more than just a hotel, for its character, history and role in the region. We had a room in the main house with a fireplace, which I recommend over the rooms in the "extension" in the garden. Hotel guests are entitled to a free (although we did tip him) guided tour of the museum which I highly recommend, so you know what you are looking at. The guide was a Na Bolom volunteer who had been involved with the center for many years and had stories about Trudi Blom, etc. Very interesting. Staying in Na Bolom added a great deal to our stay in San Cristobal.

Room Tip: Stay in main house for the character and better wifi.
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  • Stayed: May 2015, travelled with family
    • Cleanliness
    • Service
1  Thank ariadna007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2015

The gardens, the rooms full of traditional furniture and great breakfasts are great. The fact that we did not have water at night for 3 nights was not good. The reception people are poorly trained but the maid was a great problem solver. I think they have the wrong people in the positions assignedThe waiter that served us every morning was lovely.
You are sleeping in a museum! How often can you do that?

Room Tip: Ask if the water is turned on
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  • Stayed: May 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank kateCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2015 via mobile

It's sad to see this historic and beautiful place being managed and run so poorly. While our room was richly historic and beautifully romantic, it was a sad state when the water stopped every night at about 10 pm. After two nights we finally moved to a different room (after an initial futile try at a room that also had no water) in order to find a room that truly had around the clock H2O! The Front Desk Staff were pleasant but not very knowledgeable or helpful and the people working there kept changing. If you asked a question, it was likely the person didn't know the answer and then they wouldn't be around to tell you the needed information if they said they'd look into it. No one seemed to pass on information to anyone else. It seemed like the staff were either friends and/or students who tended to "hand out" around the desk talking and working on homework rather than being true "Front Desk Staff". There was almost no one else staying there, so I can't imagine how it would be if it was truly busy? On a positive note, the restaurant staff (waiter and cook) were very nice and the food was quite good. The maid was very conscientious and seemed to be a person who took her job very seriously. This is a great building with an interesting array of pictures and artifacts. It's sad to see it being poorly managed.

Stayed: May 2015, travelled as a couple
Thank jameslclarke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Na Bolom

Address: Avenida Vicente Guerrero 33 | Barrio del Cerrillo, San Cristobal de las Casas 29220, Mexico
Region: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Airport Transportation
Hotel Style:
#7 Spa Hotel in San Cristobal de las Casas
Price Range: RM274 - RM361 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Casa Na Bolom 3*
Number of rooms: 16
Official Description (provided by the hotel):
Following the tradition initiated by Gertrude Duby, Na Bolom also offers rooms for our guests. Each one of the 16 rooms is an extension of the museum, decorated individually with old furniture, artwork, textiles and photographs from the indigenous villages of Chiapas . ... more   less 
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Also Known As:
Casa Na Bolom Hotel San Cristobal De Las Casas

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