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Reviewed 3 weeks ago

This was our first trip to Cancun. We picked Sun Palace based on the user reviews' and we weren't disappointed. The quiet part of the hotel zone with an amazing beach with two separate pool areas, one quiet and the other with all activities such as volleyball and games (awesome animators Joshua, Diego, Rogelio). Excellent pool service (Oscar was our guy). Amazing SPA. Everyone was very nice. Food was excellent, Benedict's for breakfast, mussels and tacos for lunch and dinner? All kinds of amazing dishes and deserts (tiramisu made fresh from the scratch at the table) The cherry on a cake was the local cafe serving perfect decaf cappuccino with coconut milk and amazing deserts.

Date of stay: January 2023
Thank lukefromthebay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ManagerPalaceResorts, Propietario at Sun Palace, responded to this reviewResponded 3 weeks ago

Dear lukefromthebay;

Thank you for giving us the opportunity to welcome you on your first visit to Cancun, we hope you will visit us many more times.

We appreciate that you took the time to share your positive review and recommend us to the TripAdvisor community. We are honored to know that we were able to provide you with a pleasant stay in which our accommodations, entertainment, delicious food and beverage offer, especially the attention provided by our great team met your expectations; thank you for recognizing the service provided by the fun team of Diego, Joshua and Rogelio, as well as the attention provided by Oscar.

We remain at your service and hope to see you very soon.

Kind regards,
Leslie Velez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

My wife and I went to Sun Palace in Cancun for the first time. The service and people were spectacular. Our concierge for the week was Jayro, who scheduled everything we wanted, was always available to us and is simply kind and caring. Ricardo helped us in the beach everyday as did Daniel. Diego was a fantastic and fun pool game organizer. And Jamie, the sommelier, conducted an awesome wine tasting at which we learned so much in a very comfortable and conversational environment. In summary, we left feeling like had made several life long friends who helped us everyday!

Room tip: All you need are swimsuits and casual dinner wear for evening.
Date of stay: January 2023
Trip type: Travelled as a couple
Thank Sean M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ManagerPalaceResorts, Propietario at Sun Palace, responded to this reviewResponded 3 weeks ago

Dear Sean M;

First of all, we thank you for choosing us to enjoy a spectacular vacation, it was a pleasure to welcome you at Sun Palace.

We are very honored to receive your very positive comments, we appreciate that you share your experience in the TripAdvisor community and that you recommend us, thank you for recognizing the great attention and service provided by Jayro, Ricardo and Jaime, certainly our great team is one of our best assets for which we are well known.

For us, the comments of our guests are very valuable as they help us improve and motivate us to continue creating memorable experiences.

We remain at your service and we will be waiting for you for another wonderful experience.

Best regards,
Leslie Velez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Amazing week at Sun Palace Cancun again. Shout out to our diamond concierge, Jayro, and our beach concierge, Ricardo! You did a great job making our experience wonderful again. Jaime also did another incredible wine tasting! We’ll be back soon!

Date of stay: January 2023
Trip type: Travelled as a couple
Thank Thrutch67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ManagerPalaceResorts, Propietario at Sun Palace, responded to this reviewResponded 3 weeks ago

Dear Thrutch67;

As always it is a pleasure to welcome you to your home away from home, thank you for choosing us once again.

We appreciate that you took the time to share your 5-star review and recommend us to the TripAdvisor community, we are happy to know that we were able to provide you with another incredible vacation, thank you for highlighting the service and attention provided by Jayro & Ricardo and the wonderful experience of wine tasting hosted by Jaime.

We will be delighted to receive you again and see you soon!

Best regards,
Leslie Velez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Sun Palace is an amazing place because of the Sun Palace family. The resort and the people are fabulous. From the pool staff, housekeeping , restaurants, bar staff, spa, front desk, and management, everyone makes you feel special. The resort is impeccable! It is our special place! We love the resort, especially the people, our family!

Date of stay: December 2022
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Pamelajocihen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ManagerPalaceResorts, Propietario at Sun Palace, responded to this reviewResponded 3 weeks ago

Dear Pamelajocihen;

It has been an honor to welcome you to your home away from home, we are very happy to receive your positive comments.

Thank you for taking the time to share your review with the TripAdvisor community and recommend us, we are pleased to know that we were able to provide you with a memorable stay, we appreciate that you highlight and recognize the incredible service provided by our staff, certainly our great team is our best asset for the which we are well known.

We remain at your service and we will be delighted to welcome you back very soon.

Kind regards,
Leslie Velez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Jayro was wonderful in assisting us with everything as well as Fermin. We had a very relaxing vacation during the Christmas / New Year holiday. Sun Palace put on a wonderful New Year's Eve Celebration. The food was excellent, the other guests were very nice and the staff at Sun Palace went far beyond my expectations.

Date of stay: December 2022
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank lbigail
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ManagerPalaceResorts, Propietario at Sun Palace, responded to this reviewResponded 3 weeks ago

Dear lbigail;

It has been a pleasure welcoming you at Sun Palace.

We appreciate the time you took to share your 5-star review and recommend us at the TripAdvisor community, we are pleased to know that we were able to provide you with a pleasant and excellent vacation, in which our accommodations, entertainment, amenities, services, and especially the incredible attention provided by our great team met your expectations.

Thank you for highlighting the service provided by Jayro and Fermín, rest assured that they will be recognized for their excellent customer service.

We remain at your service and we will be delighted to receive you again in the near future.

Best regards,
Leslie Velez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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