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Beach Palace
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Reviews (6,611)
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Reviewed 10 March 2012

We were recently married on the roof top of the Beach Palace and couldn't have been happier with our experience. Our onsite wedding coordinator (Mario) was absolutely fantastic in making sure all of our questions and concerns were answered immediately! All of the staff that helped with our wedding were incredibly polite and ready and willing to help our guests with whatever they needed. We had a cocktail party in addition to the wedding and reception and everything went off better than could be expected. Not only were we incredibly happy with our experience but so were our 30 guests!!!

Room Tip: You can't go wrong with any room in this hotel!!!
  • Stayed: February 2012, travelled as a couple
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5  Thank Tyson S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2012

We traveled to the Beach Palace from 2/25-3/3/12 and had a FABULOUS trip. We have stayed at multiple palace hotels and the BEST thing about all of them is the SERVICE! So many places throughout the US and Europe make you feel that it is your priviledge to stay at their hotel/resort; NOT at the Palace Resorts! Every time we go, (4 yrs and different hotels), we feel like royalty. The staff are fantastic and really go out of their way to make you feel welcome and that "it is their pleasure" to serve us. We received fantastic service by the pool and beach from Isobel and Angel, not to mention many others....Victor went out of his way when we took our excursion to the Isla Palace, what a gem! Angel and Regina did a great job, and how could we forget breakfast and lunch with Andres and Rodolfo-they kept the mimosas flowing and remembered us every morning! Andres even made my friends a "Mexican Gatorade" when they came back from a run looking "worn out!"
Gabriella makes the best omelettes in the morning and it is so refreshing to be greeted by people who enjoy their job and really go out of their way to interact with the guests!
We love the Palace Resorts-went with 7 girls this year, the first year only one was a member, by now, four of us are members!
The resort, rooms, pools, beach, workout area, all are clean and smell wonderful.
Housekeeping wonderful-room clean and fresh smelling every day with turn down service at night.
I did read another review re: going during convention and I can't comment too much as we left that day at 10am, but we did notice that the night before we left, the hallways were much noisier than usual..
We were right behind the elevators, and never heard a sound.
The restaurants all have good food, we liked the Italian best, and went there 3 times! We were a little disappointed in the mexican restaurant, not much mexican to choose from!
The spa is small compared to other resorts, but the staff there are wonderful, all spa treatments got thumbs up-and that's saying a lot from 7 women!
All in all, another successful Palace stay-we just love it there-the STAFF really make it great! If you want to be pampered, go to a Palace Resort.

  • Stayed: February 2012, travelled with friends
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5  Thank BarbieFan68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2012

This was our first time to the Carribean. We were directed to the Palace resorts by our travel advisor. The staff is top of the line. We liked the sky top bar and pool, where we were very fortunate to meet Yadira and Oscar. The food is outstanding and very well prepared. For one of the best made to order omlet make sure you find Gabriela in the main buffet. We felt very safe in Cancun. We wittnessed that the bellman staff would write down your band number and document what time you left and the liscence plate of the taxi. After dark they would also, check wrist bands entering the resort, making sure there was no one in the resort that did not belong. The staff is always cleaning. The spa is top notch, if you want the best message ever book with Gloria.

Room Tip: Ocean view rooms are the best.
  • Stayed: March 2012, travelled as a couple
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1  Thank Henry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2012

My fiance and I inspected this hotel and Moon Palace, for our 2013 wedding. We immediately fell in love with Beach Palace and all it has to offer. Everything was clean, the food and drinks were delicious and plentiful, the staff was professional and welcoming and the Hotel Zone location was perfect for night life and daytime shopping.
We booked our wedding as soon as we returned home and have had 0 issues since. If you are considering a wedding here, please remember that although this is a top-rated resort, it is still in another country and they handle things slightly different than you may be use to. All communication is through email and with 3 key planners. The Miami office handles wedding bookings and site inspections. The hotel personel handle all group discounts and booking. And much much closer to your wedding date you will be put in touch with your actual wedding planner who will handle all the ceremony and reception details on you special day.
My fiance and I did not want to leave this beautiful "palace" and are counting down the days until our return.

Room Tip: Ocean view room is a must
  • Stayed: January 2012, travelled as a couple
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3  Thank Melissa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2012

Spent a week, Feb 28 - Mar 6th, 2012 at the Beach Palace. Pro's & Con's in a moment. Average rating would have been higher except for the convention they held on Sat & Sun while we were there. Conventioners must be more profitable because guests become second class during one of these. On Sat, 3/4 of the beach was taken by the convention. Guest loungers and beds were shoved together like sardines at the water's edge. The beach volley ball court, the beach soccer area, one of the pools, the pool deck closest to the beach and fully 3/4ths of the sand area was set up for games, etc for the convention. At mid-afternoon they took over about half of the main pool as well, for water volleyball games. A huge tent with tables for 240 conventioners was set up for their lunch. At the same time other tables were set up for 240 on the beach for their dinner. They had a band at night which woke us up at 2:30 and 3:00 a.m. On Sunday we awoke, at 7:30 a.m. mind you, and the main deck was set up with tables and chairs for the convention lunch. No merengue classes, no "guest" activities of any kind could take place at the pool. Let me also say that the conventioners never even came for lunch on Sunday.... a total waste for the "guests".
Room was great. Wait staff in restaurants were great. Italian restaurant was great. Very limited food choices, especially the buffet. Very limited! Won't be going back to Beach Palace. Try not to get a room directly across from the elevators, very noisy, voices carry big time. You will be awakened during the night.

Room Tip: Concierge floors 6 - 12 are wonderful, however, rooms ending in 08, 10, and 12 are directly across from the elevators. Never heard the elevators but sure did hear the people using them, even in a normal speaking voice. Awakened many times at night.
  • Stayed: March 2012, travelled as a couple
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4  Thank dignplant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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