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Traveller rating
4,518
1,749
616
268
334
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All reviews master suite juan jose pool bar all inclusive package small hotel standard room smaller resort all inclusive plan japanese restaurant beautiful beach ocean view beach service our waiter beach area hotel zone breakfast and lunch the wait staff
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62 - 67 of 7,485 reviews
Reviewed 2 June 2021

We loved staying at this hotel. Francisco, Misael, Laura, Evelyn and Phillipe were awesome!!!!!! A few things you should know before you go. Not everything on the menus at the restaurants or bars (drink or food) is included. So be prepared for extra charges for some items. To eat at the specialty restaurants you need to sign up for dinner between certain hours, they may not have a time that you like or fits your schedule. The disappointing aspect of this hotel was the staff at the front desk. We were never given a coupon to get our COVID test which came as part of the package. It specified we needed the test within 3 days of travel which can be interpreted several different ways. We asked 4-5 different times what needed to be done to get the test and each time we got a different answer. The day before we were to leave we were told to show up to a little room at the front of the hotel and they would do the test. We waited an hour on the day that we were leaving and needed a coupon which we were never given. Then we were told even if we did get the test the results would be the next day. They told us we would be lucky to get a test at the airport. If you have a lot of things planned like Tulum and Chichen Itza these are early starts and all day things so you don’t have the opportunity to schedule your test at the hotel. You can get a rapid test at the airport for $15 a person. All other staff was awesome. Front desk staff very unfriendly and not helpful.

Date of stay: May 2021
    • Value
    • Location
    • Service
Thank Tammyannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Publicas Cancun, Director General at Hotel NYX Cancun, responded to this reviewResponded 2 June 2021

Dear Guest

Receive my warmest greetings. Allow me to thank you for your kind comments about your recent experience at our hotel and the expectation. I truly appreciate you mentioned all the good things you enjoyed with us. We are sorry to hear that you were not entirely satisfied with the covid test; therefore, it is important to communicate in advance to see the hours and days that the laboratory works so that you can plan your trips and not have these inconveniences.

However, we appreciate your sincere feedback and it will be channeled to the relevant departments for follow-up.
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2021 via mobile

This is the best hotel in cancun hands down. Loved every minute of my stay here. Rodrigo, diego and enrique made every part of the trip amazing. Juan jose at the bar is also amazing. Food is amazing. Make sure to try the Electric lemonades. Will be coming back very soon

Date of stay: June 2021
Trip type: Travelled as a couple
Thank Santosh3800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Publicas Cancun, Director General at Hotel NYX Cancun, responded to this reviewResponded 2 June 2021


Dear Guest
We would like to thank you for choosing our hotel as your holiday destination during your visit to Cancun. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback.

It is a real pleasure to know that you had a wonderful time. It was an honor to host you.
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2021

The activities and staff known as Rodrigo, Enrique and Diego are absolutely outstanding! Came here to relax and have a good time and they most definitely made everything a good time from pool volleyball to sandcastle on the beach!!

Date of stay: May 2021
Trip type: Travelled with friends
Thank 473maddiep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Publicas Cancun, Director General at Hotel NYX Cancun, responded to this reviewResponded 1 June 2021

Dear Guest

Thank you very much for sharing with us your pleasant comments about your experience in our hotel. We are pleased to know how much you enjoyed your stay with us.

We appreciate that you mentioned the friendly atmosphere that Hotel NYX Cancun offered you. Our main goal is to make you feel pampered.
We hope to have the opportunity to welcome you again.
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2021

The activities that take place here are fun and entertaining! Thanks to Enrique, Rodrigo, and Diego we never ran out of activities to do. Definitely will be back here next year. The staff is very friendly and accommodating.

Date of stay: May 2021
Trip type: Travelled with friends
Thank 339cassidyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Publicas Cancun, Director General at Hotel NYX Cancun, responded to this reviewResponded 1 June 2021


Dear Guest
We would like to thank you for choosing our hotel as your holiday destination during your visit to Cancun. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback.

It is a real pleasure to know that you had a wonderful time. It was an honor to host you.
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2021

We had an excellent time at the Hotel NYX. First and foremost, the staff was fantastic! The front desk, bartenders, maids, servers, the guys doing entertainment by the pool, everyone treated us well. The resort was the perfect size, not too big and not too small. We stayed in a master suite and the room was wonderful, plenty of room to spread out and our bed was very comfortable. The hotel offered a free photo shoot and 2 free prints which we really enjoyed.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank BaileyPanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Publicas Cancun, Director General at Hotel NYX Cancun, responded to this reviewResponded 1 June 2021

Dear Guest
Receive our warmest greetings.
Allow us to thank you for your kind comments about your recent experience at our hotel. We truly appreciate you mentioned all the good things you enjoyed with us.
We look forward to welcoming you again.
Guest Experience Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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