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“Keep your guard up”
Review of Ocean Spa Hotel

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Ocean Spa Hotel
Ranked #50 of 177 Hotels in Cancun
Reviewed 29 November 2011

We recently stayed at the Ocean Spa in Cancun. It is a timeshare property so expect to attend a sales presentation. This hotel is older and could use some renovations, but it was clean & quiet. First let me say that the employees are all hard working & pleasant. The salesmen are pushy & are trained not to take No for an answer. My #1 advice to you is: DO NOT give the salesman you ID's at the start of the presentation. I do not know if this is common practice of all the salesmen, but ours took our ID's and stated it was policy to make copies of them so that your information stays in a file for future reference (to keep the same people from coming over & over again & saying "no" while getting the free gifts~which made sense). Well, it turns out that they ended up holding onto our ID's until we ultimately signed up for their timeshare & was ready to leave. We asked for our ID's a couple of times and told them that we really could not afford to buy their timeshare, but they never did bring our IDs back to us. I felt like we were being forced to give in. We were not about to get up and walk out without our IDs, we were in a foreign country for crying out loud! As I sat there in tears, we were trying to figure out what to do. It can be a very enjoyable vacation, just keep your guard up & be careful.

  • Stayed: September 2011, travelled as a couple
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9  Thank T R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 November 2011

We got this trip cheap, but it was because it was subsidized by a timeshare presentation. Regardless, one shouldn't have to live in filth as a result. So, judge accordingly. If this is your first resort, don't expect others to be like this one. This is definitely bottom of the barrel. We booked from a phone call we received and thought how bad could it be and gave it a shot. Won't be doing that again.... Long story short, you can get much better accommodations elsewhere for the same amount of money, so look elsewhere.

We were first put in the not so sweet Leguna Suites. We left there and moved to Ocean Spa due to mold and the smell of mold which was confirmed by the concierge (this was the third room they showed us).

This hotel they moved us to (Ocean Spa) is in major need of a facelift (as is Legina Suites). Mold is painted over (but there is A LOT of mold that is very visible. The bathroom ceiling if all combined into one area would make a solid black square foot of mold), drains are clogged, blankets are stained and have burn marks(smokers perhaps?). Rooms have a funny odor. Most things "appear" to be clean but when I see mold all over the ceiling and mold under paint elsewhere I think that tells the real story - it was easier to paint then disinfect and keep things healthy.

Food was fair. Not awful, but not awesome either. Service was fine in the restaurants with no complaints.

The lobby looks great but that's the end of anything looking good. The beach is also quite poor in size and bad in cleanliness. Location is average depending on what you want. It's closer to downtown, but further from the heart of the tourist attractions.

Overall, stay away. I don't know any reason why someone would choose on their own (without a wicked deal $$$$) to stay here. I believe any positive reviews must be from people who are having their first experience and have mostly stayed in old and run down hotels in the past.

Worst experience of all time? No. Would I ever come back to this "resort"? Not a chance (unless they fully updated and cleaned/replaced almost everything.

  • Stayed: November 2011
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9  Thank mtmaclean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2011

We stayed at the Ocean Spa Hotel at Cancun for 6 nigths stay, wasn't as good as we expected. There were mosquitoes and cockcroach in our room. The beach is muddy and there's no elevator to go up your room, you have to walk up the stairs. The water pressure was so low that one time we had a problem taking the shower.

  • Stayed: October 2011, travelled with family
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Thank tonibas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2011

We travel a lot! Usually a min. of 3 family trips/year. NEVER have I been asked to sign a blank credit card receipt for possible damages! We are a family of 4 with a 10 & 12 year old. I get it if we were young and party people during Spring Break...but give me a break! I asked if we could give a cash deposit? Si! They would not accept Canadian $? What is the difference if it is just a deposit? We had to be adamant & explain that in our country asking for a signature on a blank receipt is illegal. They did not like this, but I eventually signed it with a statement of "not to exceed" certain amount. We did get a room upgrade however!
The hotel was NICE, that's all. Nothing less, nothing more. Our first day I got a rash from swimming in the ocean immediately off the hotel...in the Marina. Nowhere does it state that this hotel is actually on beachfront of a Marina that is busy & smells of gas/diesel constantly. Shuttle buses are the only thing that made this week bearable! Get up in the a.m. and get out until you're ready to drop! NOTE: You cannot count on getting a bag lunch that is actually worthwhile! My children had breakfast at the hotel before we left for Chichen'Itza. Day starts at 8am & finishes around 7pm. We did not stop to eat until 3:30pm. Our bag lunch had a guava, 1 slice balogna-like meat & margarine and a cookie - That's 7.5 hours without real sustenance. Tourists from the other hotels; Laguna Suites & Sunset Royal had better and best bagged lunches. This hotel does not have much to offer, unless you've NEVER been anywhere else.
The person that made our trip for us was the Super Star Concierge - Maureen! I can't thank her enough for setting up a trip for our family to go to Holbox & swim with the Whale Sharks. The arrangements were wonderful! IT WAS AN EXPERIENCE OF A LIFETIME, private transportation, and a better rate than offered anywhere else! Thanks Maureen!

  • Stayed: August 2011, travelled with family
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1  Thank Courchene_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2011

We were unable to enter the country, as my passport had a slight wrinkle in it. When I phoned to let them know, they told me they couldn't cancel my reservations. Not only did I lose all the money for the reservation and all inclusive package, they also charge me an additional full night for a 'no show'!! They still haven't called me back to further discuss my concerns, after they told me they would, days ago.

Stayed: November 2011, travelled as a couple
Thank J'aime H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#38 Spa Hotel in Cancun
Price Range: RM 521 - RM 1,058 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Official Description (provided by the hotel):
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico

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