Booked family vacation through special offer from corporate vacation fax. IRR Marketing Co. misrepresented hotel and location of hotels. We were told we would be staying at either Sunset Royal or Sunset Lagoon, only to discover that we had been down graded to the Ocean Hotel because of the size of our party. The number of people and rooms were disclosed upfront prior to purchasing vacation package and were told that would not matter.
The hotel is older without elevators. The A/C didn't work in one of the rooms, asked hotel desk 3 times to repair, then argued with them to change rooms. New room started cool but ended up hot by the end of the day. Could not get another room, had to double up in the rooms that had cold A/C to beable to sleep.
The pool was nice but they never had towels by the end of the day to use and we were always told that none could be obtained.
Food was okay, but it was the same everyday which we got tired of. The beach was nice, but you need water shoes because of the rocks.
Time share tour was horrible. I explained the deceptive marketing tatics and was told we should not have expected those hotels for the price we had paid for the corporate vacation package and that we should not hold it agaisnt the hotel for the marketers sales tackets. Representative kept referring to the Ocean Hotel as a less than standard hotel that had no association with the Sunset Hotels, which I discovered later had no truth to it. After several managers tried different sales approachs on us, my husband got angry and got into an arguement with a Closer Manager who finally ask us to leave.
It was our first time to Cancun and did not realize that any of the tours or fun things (snorkeling, parasailing, sailing, jungle tour, mayan ruins tour) required cash. There were very few places that took credit cards. They also wanted US dollars or would charge a surcharge for the local money. The buses were they best way to get around, however, if you didn't have exact change you rarely would get back the correct change if any. The tour drivers that picked you up at the hotel, often tried to charge you again for the transfer that you had already paid for in your package. If you are good at debating with everybody you come in contact with, this may be the place for you. You usually win after I lengthy debate.
All in all, I am accustom to the Hotel Employees trying to accomadate your wants and needs and that did not happen for my group. I will pay the extra money next time to have better experience in a 4/5 star resort in the future.
- Official Description (provided by the hotel):
- Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com and HotelQuickly so you can book your Ocean Spa Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Club Carrousel Cancun
- Hotel Carrousel Cancun
- Carrousel Cancun
- Ocean Hotel Cancun Mexico