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Reviews (3,645)
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Reviewed 10 November 2017

We celebrated our 30th wedding Anniversary! Staff was attentive beautiful lay out in our room. Food was great trying new dishes was awesome. Whether Lounging poolside or walking along the beach we had an amazing time.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 888dawnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2017

I stayed here in later part of October for 10 days. The pool area was never crowded, nice beach with plenty of places to relax. The entertainment staff always made you feel welcome especially Memo who is in charge of activities. The bar staff is always friendly and if you drink the same drink all the time they quickly remember what you want to drink. The main restaurant is very cozy with your choice of indoor or outside seating. The buffet is always well stocked and there is a chef cooking you fresh food and preferred breakfast selections. The reception staff and manager will listen to any problems with your room and do their best to help in any way they can.

Room Tip: The higher floors overlooking the pool area are very nice. Nice view and the all have patios where you can sit and enjoy the view.
  • Stayed: October 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank wayner01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

The hotel and all it's staff were very helpful. The food was great and we had lots of choices as we upgraded our package to include other hotels as well. The entertainment was excellent and memo was great!!! Throughly enjoyed our trip and would definitely do it all over again !!!!

Stayed: October 2017, travelled as a couple
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

I received excellent service from all service workers in this hotel: from the pick up service at the airport, check in and maid service for my room.
The meals were very fresh, good variety always:
And since i am a vegetarian (& quite picky) i was especially pleased to always find flavors and styles of preparation which suited me perfectly.
The chef always asked if there was anything especially that i would like.
I felt like a queen becausr of THE Royal treatment i got from beginning to end.
Especially i want to mention Ricki, Luis and Capitan Crisoforo in the Restaurante Caracol.
They were always especially attentive.

Stayed: November 2017, travelled solo
Thank lumexCancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2017 via mobile

Those people serving in Teraza Caracol,Siena,Fusion and Frida in this hotel are so friendy,approachable and humble.Especially Alberto,Ricki,Severiano,Javier and Aseal.Kudos to all of you.God Bless!Keep up the good work.

Stayed: October 2017, travelled with family
Thank Raquel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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