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Traveller rating
4,056
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807
265
294
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Reviewed 3 March 2021 via mobile

This resort was very clean and had lots of things to do. I was there for a friends wedding and they did an excellent job providing a beautiful service at a low price. Food was good, staff were all friendly and they had plenty of entertainment. I would stay here again.

Date of stay: April 2020
Trip type: Travelled as a couple
1  Thank 511jayh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun, responded to this reviewResponded 3 March 2021

Thanks for taking the time to share your very detailed review regarding your recent stay.

Thanks so much for your compliments towards our staff and our facilities and services, its wonderful knowing how much you and your family had a fantastic time and enjoyed so many things from your vacations!

We look forward on welcoming you again soon!

Best Regards,
General Management

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Reviewed 2 March 2021

Such a nice and helpful staff throughout the resort. By the pool, Nancy was so attentive and went out of her way to give great service and constantly see if we needed anything! The place was very clean and well kept, and offered many options.

Date of stay: February 2021
Trip type: Travelled with friends
1  Thank Sprung40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun, responded to this reviewResponded 2 March 2021

Thank you for taking the time to share your comments regarding your recent stay.

We are very pleased to know that you had a fantastic vacations and enjoyed our facilities and services, especially from Nancy.
We hope to have the opportunity to serve you again in the near future.

Best regards,
General management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2021

We visited the Royal Solaris This February. Covid guidelines are adhere and followed by the staff. Unfortunately that is not the case with all the guests. However we felt safe.
The service from the staff is great!
Starting with Marco, our club Service rep who checked us in. He was very professional and diligent checking on us everyday to make sure we were happy and if we needed something. Victor the Cheff at Marco Polo: amazing food and the presentation is top notch. Julio de Captain of Marco Polo, his professionalism and attention is extremely appreciated. Unfortunately that is not the case with upper management.

We requested and paid for a romantic dinner and we did not get what was advertised. Their brochure needs to be updated to avoid false advertisement. The Jacuzzi need some updating and pampering. I did not like it at all.

Last but not least, how can we forget the making staff at the premiere bar. Anthonia and Richard. They were very attentive, friendly and acclimating with our drink requests. We appreciate the service of all the staff at the Royal Solaris.

Date of stay: February 2021
Trip type: Travelled as a couple
2  Thank rosebH8272NM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Solaris de Mexico, General Manager at Royal Solaris Cancun, responded to this reviewResponded 1 March 2021

Thank you for taking the time to share your comments with us regarding your recent stay.

It's great to read how special this visit was and how our staff went the extra mile to assure you had a great and unforgettable trip!We appreciate your feedback, we have shared your comments to the departments in charge for immediate action.

We look forward on welcoming you again soon!

Best regards,
General Management

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Reviewed 1 March 2021 via mobile

Excellent hotel! Good service. The waiters are very helpful. Liked the service around the pools. Especially a girl named Nancy. Thanks to Nancy for the delicious cocktails and tequila.
Прекрасный отель. Хорошее обслуживание. Официанты очень старательные. Понравилось обслуживание возле бассейнов. Особенно девочка Нэнси. Спасибо, Нэнси за вкусные коктейли.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank dmitritsion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Solaris de Mexico, General Manager at Royal Solaris Cancun, responded to this reviewResponded 1 March 2021

Thank you for taking the time to share your comments with us regarding your recent stay.

We are glad you had a magnificent time! We are glad you enjoyed the service from our staff members from the pool and restaurants and felt pampered and special with Nancy.

We look forward on welcoming you again soon!

Best regards,
General Management

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Reviewed 27 February 2021

this was the first time traveling out of the USA in 2021. Had to make this trip happen before travel restrictions. this place has a sister hotel next door and available for amenity usage. hotel was safe and clean. food was hit and miss with options. 4th floor unobstructed ocean view room with 2 beds. make sure to reserve a spot at the restaurant onsite from early morning to 10am the day before dinning. I was unable to reserve dinning , so I'm unable to rate quality. no free hotel/airport shuttle but staff onsite will help to make arrangements back to airport for a $10-15/person. what you see in the hotel pictures is what you get. for my first all-inclusive in Cancun, it wasn't bad.

Date of stay: January 2021
3  Thank nazarenevow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Solaris de Mexico, General Manager at Royal Solaris Cancun, responded to this reviewResponded 1 March 2021

Thanks for taking the time to share your very detailed review regarding your recent stay.

Thanks so much for your compliments towards our services and and facilities ,thank you for sharing the areas of opportunity that you identified during your stay, as this allows us to improve your experience and that of all our guests.

We look forward on welcoming you again soon!

Best Regards,
General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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