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“Great stay in Cancun”

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Omni Cancun Resort & Villas
Ranked #36 of 175 Hotels in Cancun
Rockland, Massachusetts
Level 5 Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great stay in Cancun”
Reviewed 11 March 2012

The Omni is a great choice when choosing to stay in Cancun. Only 15 minutes from the airport, you can hit the beach soon after landing. The resort has several pool decks, two swim up bars (one with hot tubs), plenty of beach and pool side sitting and great service. I mean great service. If things are broken, they get fixed fast. Everyone is so nice and friendly - this is their best quality of many. A must stay!!!

  • Stayed March 2012, travelled on business
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Helpful?
2 Thank MarkWoodmanGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Toronto
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 March 2012

Well this was my third time to Mexico, and we had gone with 5 people total.

Beach: the beach overall was clean! The waves were very high (red flagged all week). Long and wide and lots of chairs and huts!

Pool: it was cold but clean. There is two big pools and one jacuzzi, and a kiddie area!

Food: the food was amazing! Room service was fast and was available 24/7. There is 2 a la carts. I loved both but my favorite was Da Vinci. The lobster was $35 us dollars extra (200grams).

Rooms: the water would not go down in the tub or sink! The beds were very comfortable! We had two double beds with 3 people in our room! Honestly the only thing that really bothered me was the hallways! It was very noisy! The doors banged so loud that my heart would almost fall out of my chest all times of the day/night!

Would I go back to Omni?! Most likely not but it's a great resort for couples, and older couples! There was no disco on the resort but downtown cancun is 15 min away!

Cheers!

  • Stayed February 2012
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Mariakvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level 4 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 March 2012

First I would like to start by saying that this is our second all inclusive experience. The first one was another "5 star" rated record in Puerto Vallarta. As a result of the previous experience comparisons were inevitable. There would have to be some major improvements for me to give he Omni 5 stars.

The Pros of this experience:

1. This was a reasonably priced All Inclusive

2.The room was simply amazing. We chose an ocean view room that was nice but had double beds. When we moved to one with a king size bed it was spectacular. It was an end unit which was great. While it wasn't directly on the ocean (the pool was in the way) the view was expansive.

3. Room service was excellent. We had some Mexican snack items and beer and it was just fine. No complaints at all.

4. Staff were generally helpful but it sometimes seemed that the coordination of staff was a bit lacking. For example one person would ask you if you wanted a drink and then go off and get it for you. A moment later another person would ask you if you wanted a drink. Sometimes "over service" can be a bit annoying.

5. The sushi restaurant (by the pool) was extremely good. I think most people were in agreement with that.
The Cons of this experience:

1. The specialty restaurant food was mediocre at best. While I have to say we are a bit spoiled with many of our restaurant and food experiences, my conclusion is based on my inevitable comparison of the last All Inclusive we went to. (At that one I have to say that pretty well every meal was perfection and the food I would say was the highlight). At Omni there were 2 specialty restaurants (Da Vinci - Italian and Pina Colada - Indonesian). They were absolutely mediocre. Sorry Omni!! Perhaps this feedback and feedback like it will encourage some changes.

2. The buffet (lunch and breakfast) was often quite good. There were a few excellent dishes on occassion and I have to say that there were times that I thought "Now if that buffet dish was one of the specialty restaurant meals I wouldn't complain!"

Finally, I would have to reiterate that our previous all inclusive experience spoiled us for this one. Omni is quite a good place and I would certainly see it as a great place for families.

- Many steps above mediocre. Quite a bit below perfection.

Room Tip: Ask for an end room facing the beach. Be prepared for quite a bit of noise though since facing the...
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Jeff F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea, Canada
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 8 March 2012

Excellent service all around, but few flaws such as:

We had to change rooms because of construction noises during the night! Went to complain at 4am and had to bring the manager back to our room to prove the drilling and hammering noises.

Reservations at Da Vinci and Deva are at only 6pm if you have children! This was not mentioned anywhere.

On the positive side, the service is excellent, premises are clean and food is excellent.

  • Stayed March 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
3 Thank braz_f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Bern, North Carolina
Level 3 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 8 March 2012

We just spent eight nights at the Omni and were pleasantly surprised.We normally stay in Puerto Morelos area (Secrets Capri or Grand Sunset Princess) but needed to be in Cancun
for a business seminar at a nearby hotel. From the arrival to departure everything was first class. We were given a nice upgrade in room category at no additional charge for being an Omni Select Guest Member(you should go online and sign up for it free of charge before traveling) and started eight wonderful days at the Omni. Food was abundant and excellent at the buffets as well as the ala carte restaurants. Da Vinca(Italian) was our favorite. The staff made our stay even more wonderful. After the first day the knew our names and treated us as if we were family. Carlos and Miguel in the buffet restaurant gave us great service and were extremely helpful with bus directions and Cancun advice in general.
After more than twenty trips to Mexico we will always strongly consider the Omni Cancun for our next Cancun resort.

Room Tip: Sign up for Omni Select Guest awards program. Free signup online Omni's website.
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  • Stayed February 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Cancun Resort & Villas

Property: Omni Cancun Resort & Villas
Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Cancun
#23 Family Hotel in Cancun
#29 Spa Hotel in Cancun
#30 Luxury Hotel in Cancun
#30 Romantic Hotel in Cancun
#34 On the Beach Hotel in Cancun
Price range (per night): RM1,003 - RM3,093
Hotel Class:4 star — Omni Cancun Resort & Villas 4*
Number of rooms: 346
Official Description (provided by the hotel):
The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from an Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and 24 hrs Room Service. ... more   less 
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Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

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