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Reviews (9,694)
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Reviewed 31 March 2018 via mobile

This is are second time here in 12 months, with my wife Faye and twin girls aged 7. This is a fantastic holiday with everything you want been met. The girls love the kids club and the staff look after all the kids constantly. The pools are great plenty of areas to lay down inside or out. Adult only pool and bar is great for when the kids are in the club for an hour.

Plenty of choice for food with the main buffet offering a wide range , or you can go to separate restaurants e.g. steak house , Italian, fish.

We have a family room and I can say the room is cleaned to a high standard. The mini fridge is stocked up with beers , Pepsi, 7up, orange juice and decent coffee.

Plenty to do in the hotel they have something every hour for the kids and adults in the pool and outside on the beach.

The main thing is the cleanliness of the hotel and the outside toilets, they are constantly cleaned and smell fresh with hand sanitizer. The staff will do anything for you and don't push for tips but it's nice to give them a tip as they work very hard.

The kids love the nightime shows with the Michael Jackson show last night in which I got up for a dance of with 3 other guys and one lol.

I have probably missed loads out. All I can say if your looking for a great hotel in cancun for a family or adult hotel this is the one. Are 2nd time and will book straight again when we get home for are 3rd Time.

Thanks for the great holiday and more important great memories for my twin girls.

Nick Bottomley

Stayed: April 2018, travelled with family
1  Thank Nick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise ... A, Gerente at Crown Paradise Club Cancun, responded to this reviewResponded 6 April 2018

Dear Nick B,

First of all, please allow us to thank you very much for your preference and loyalty during these 12 months, it is such an honor to know our guests return to Crown Paradise Club Cancun.

We highly appreciate for highlighting the wonderful services, amenities and facilities you and your family enjoyed while you were here such as the pools, variety of food, the activities for all ages as well as the cleanliness of the hotel and the nightly shows.

We hope that reviews like yours will encourage others to consider staying with us to enjoy everything we have to offer.

We look forward to welcoming you in a near future.

Sincerely,
Julio Cabrera,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

First time at an all inclusive resort. Good experience and convenient. The bellman, Jesus, was terrific! He welcomed us and saw us depart all with a great attitude. All staff were extremely helpful and pleasant.

Stayed: March 2018, travelled with family
Thank Jennifer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise ... A, Gerente at Crown Paradise Club Cancun, responded to this reviewResponded 6 April 2018

Dear Jennifer A,

We appreciate the opportunity you granted us to be your host during you visit to Cancun.

We thank you very much for taking some minutes of your valuable time to describe how much you enjoyed your time with us as well as the great service you received from the team, especially Jesus who went above and beyond your expectations with an excellent attitude.

We look forward to the pleasure of welcoming you again soon.

Sincerely,
Julio Cabrera,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

So many of the employees are exceptional. Bell boy Jesus was super friendly and helpful explaining the resort and started our trip off on the right foot . David from the buffet and our house keeping staff made each day pleasant. The beach is beautiful. Our son loves kids paradise. Great vacation experience!

Stayed: March 2018, travelled with family
Thank mtiger274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise ... A, Gerente at Crown Paradise Club Cancun, responded to this reviewResponded 6 April 2018

Dear mtiger274.

Receive our sincerest greetings from Cancun.

We would like to thank you for choosing Crown Paradise Club as host to your recent holidays destination.

We are overjoyed to read your kind comments where you let us know the excellent service and attention you received from our staff who took care of your needs, Jesus, David will be very glad to know that you wrote about them on Tripadvisor. Also, it is delightful to see that the beach and kids club were to your and your family fullest satisfaction.

We hope to welcome you back at our Resort in the not too distant future.

Yours faithfully,
Julio Cabrera,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

I'll start with the only bad thing first. When we arrived, there were about 20 college students who were checking in before us so it took a LONG time for them to check us in. We waited for over 1 1/2 hours in the concierge/hospitality room to pay our all-inclusive fees and then were told our "personal concierge" wasn't available to give us our paperwork and show us around and they said I should go to the office and meet him in the morning to get program schedules and to make restaurant reservations. When I went to the office in the morning I was told he was out for the day. I literally spent half a day being bounced around between people and never received confirmation on restaurant reservations and of course each person offered to give me a tour of their resort to see if I'd be interested in buying into their resort. I was nice but firm that I had no interest and they didn't pressure me at all. For restaurant reservations, I was given 2 time slots to choose from and one was super early and the other was super late so we decided to take our chances. Almost every night, we were able to get into the restaurant we wanted just by being nice and having a drink at the bar for about 15 minutes. The only night that didn't work was our last night because everything was booked. The only place that had an opening was the French restaurant and it was fantastic so that turned out to be a good thing! The steakhouse and italian restaurants were my favorite but they all were good. The buffet was ok, but not fantastic.

Booked a 2 bedroom, 2 bath room through RCI. Ended up getting 3 rooms that adjoined to each other and each had their own bath and they were awesome! One room had a kind bed, one had 2 double beds and the middle room had 2 single beds with a small dining table and couch. All rooms had their own mini-refrigerator that was stocked with beer, water and soda. All the rooms at this resort have a private deck facing the ocean and overlooking a couple of the pools. As an RCI member we also got access to a hospitality room on the 8th floor where we went for breakfast each morning. Our waiter there, Peter, was fantastic!! That room is also open at night offering cocktails and appetizers.

The shows were pretty good. The only thing I didn't care for was that this is definitely a family resort with a lot of kids. However, the kids mostly stayed at the 2 main pools and weren't on the beach much plus there was an adult pool with a swim up bar that was very removed from all the noise which was awesome! They had a casino night at Bar Trafalgar one night and that was really fun playing with the fake money they give you and then allowing you to bid on items at the end. Elfedo (spelling?) who was our bartender and Erika, our waitress, were very nice!! Because we were with RCI they also offered a free paddle boat cruise on the lagoon which turned out to be a booze cruise. That was fun and a great way to get out on the water for free!
Transportation was very easy. You can catch the bus right outside the resort and it only costs $1 each way. Recommend shopping at Isla shopping village as well as taking the ferry to Islas de Mujueres (island off the coast of Cancun). When they offer on the ferry to rent you a golf cart, then I would recommend that. Someone told us it would be cheaper once you got on the island and it wasn't so we wasted a lot of time walking around trying to find a better price and they were all the same (approx. $45/day). The ferry was $18/per person round trip. The ferry ride was only 20 minutes. Places to visit on island are: Garrafon Park, Cemetery, The Joint restaurant/bar (just before Garrafon Park), North Beach. Wish we had time to check out the ice bar and some other things, but got there a little too late in the day.

Overall, we really enjoyed our time at this resort and I definitely would go there again!

  • Stayed: March 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
3  Thank offeringoptions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise ... A, Gerente at Crown Paradise Club Cancun, responded to this reviewResponded 6 April 2018

Dear offeringoptions,

First of all, please receive our greetings from sunny Cancun.

We appreciate you taking the time to leave detailed feedback of your visit, and are very pleased to see that you and your group enjoyed your time with us. Tripadvisor is used by many as a source of reference and we are sure many readers will appreciate the time you took in sharing your experience in Crown Paradise Cancun.

Undoubtedly, Elfigo, Peter and Erika will be very gratified to see our guests recognized their hard work.

By the other hand, we are sorry about the inconvenience you mentioned on your arrival, please be assured this has been shared with the staff involved to prevent something like to happen again.

For us, it would be a pleasure to welcome you in a very near future.

Yours faithfully,
Julio Cabrera,
General Manager.


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Reviewed 31 March 2018 via mobile

This was my first time traveling to Cancun and our group could not have chose a better hotel to stay at. Our room, along with the rest of the hotel, was always clean. All the employees worked tremendously hard to make sure our stay was as great as can be. Especially Charlie from entertainment, Carlos the bartender, and Ivan from entertainment. These 3 employees in particular will make your trip one to remember. The hotel was located in a great location and it was very affordable as well. I hope to come back next year.

Stayed: March 2018, travelled with friends
3  Thank ConorMc27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise ... A, Gerente at Crown Paradise Club Cancun, responded to this reviewResponded 6 April 2018

Dear ConorMc27,

Please receive our warm greetings from Cancun.

We work every day to ensure that our guests have the best experiences and we are glad to read that you had a nice stay, especially in regards of our staff. Also, it is delightful to see that room, cleaning service and location were to your fullest satisfaction.

We assure you that Charly, Carlos and Ivan will be very glad to know their excellent and hard work are recognized by you.

It would be a great honor to welcome you soon.

Yours faithfully,
Julio Cabrera,
General Manager,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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