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JW Marriott Cancun Resort & Spa
Ranked #11 of 177 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Reviewed 14 September 2017

Rooms are clean, updated, and have a nice view of the ocean. Get the breakfast option and its well worth it. Great place to spend with the family. Excellent service. Clean beach. uno mas cerveza por favor !!!

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Service
6  Thank mia307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this reviewResponded 2 October 2017

Dear mia307,

Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that you and your family had a lovely stay with us and a great vacation in Cancun!

We believe in hosting our guests with excellent service, it seems that you had a great time at Beachwalk and Sedona Grill. I’m very glad that we were able to exceed your expectations!

I hope you can come back soon, we look forward to seeing you!

Sincerely
Paulino Nájera
Director of Rooms Operations

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95 - 99 of 4,443 reviews

Reviewed 12 September 2017

We spent a week at the JW Marriott in Cancun from August 13-18, 2017. The hotel was gorgeous and the grounds were immaculate! Alvaro at the adult pool bar was amazing, Jesus the grounds keeper and Paulina in the lounge bar made our stay memorable!

Room Tip: Ocean views are breath taking!
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  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank gnaharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this reviewResponded 2 October 2017

Dear gnaharris,

Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that you had a lovely stay with us and a great vacation in Cancun!

We believe in hosting our guests with excellent service and the luxury of our brand, making your stay flawless is our passion. We will congratulate Álvaro, Jesús, and Paulina for their outstanding job!

I look forward to seeing you soon so we can continue pampering you!

Sincerely
Paulino Nájera
Director of Rooms Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017

My wife and I stayed here from 9/6 to 9/10/17 and we had a wonderful time. The hotel is beautiful, especially the numerous pools and public areas. The hotel staff are very helpful and the food/ drinks were great. The hotel itself is centrally located within walking distance to great restaurants and Aqua World. I will definitely be staying here again. Our room was 409, and it had amazing views of the ocean as well as hotel pool & courtyard.

Room Tip: We stayed in room 409 and it was perfect.
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank DeeNyC85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this reviewResponded 2 October 2017

Dear DeeNyC85,

Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that you had a lovely stay with us and a great vacation in Cancun.

We believe in hosting our guests with excellent service and luxury, it is great to know that we exceeded your expectations and that you felt pampered by our staff!

I also invite you to visit our restaurants at Marriott Cancun Resort, it has options for every taste and occasion.

I look forward to seeing you on your next vacation!

Sincerely
Paulino Nájera
Director of Rooms Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017 via mobile

I visited this summer with my mom and 2 teenage girls, and this hotel exceeded our expectations. The rooms are a nice size and in great shape, and the bathrooms have plenty of space for families. The pool was beautiful and the view outstanding! The staff was super helpful, and our housekeeper Ethel was the best we have ever had. She left notes for my girls and really seemed to make a special effort. I would recommend this hotel to anyone looking for both luxury and affordability. I would stay here again for sure.

Stayed: June 2017, travelled with family
2  Thank JenniferRM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this reviewResponded 2 October 2017

Dear JenniferRM,

Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that you and your family had a perfect stay!

We believe in hosting our guests with excellent service, we will congratulate our housekeeping team, especially Ethel for their fantastic job and attentiveness.

Which was your favorite restaurant? I invite you to try our Mexican nights every Friday at Sedona Grill.

I hope you can come back soon indeed, we would be happy to see you!

Sincerely
Paulino Nájera
Director of Rooms Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2017

My wife and I spent three nights at the JW Marriott in Cancún as part of a long weekend getaway and had a memorable stay! The grounds were immaculate, and our room, 516, was clean and comfortable with breathtaking views. The pool complex was not too crowded and well-maintained, and the beach was just steps away.

During our stay, we enjoyed the breakfast buffet, a lunch at BeachWalk, and a room service dinner following a long day trip to Chichen Itza. All of the meals were delicious.

Service was impeccable, and the concierge helped us make dinner plans off-site throughout our stay. Guests also have room charging privileges at the adjacent Marriott hotel next door. When we return to Cancún, we will absolutely stay at JW Marriott!

  • Stayed: January 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mcgowan06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this reviewResponded 27 September 2017

Dear mcgowan06,

Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that you had a lovely stay with us and a great vacation in Cancun.

We believe in hosting our guests with excellent service and the luxury of our brand, making your stay flawless is our passion.

Visiting Chichen Itzá is quite a sight! I’m glad that you experienced our Mexican culture.

I look forward to seeing you soon so you can experience more of our hotel and destination!

Sincerely
Paulino Nájera
Director of Rooms Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd. Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cancun
#10 Top resorts Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 Spa Hotel in Cancun
#11 On the Beach Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
Price Range: RM973 - RM2,874 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Official Description (provided by the hotel):
Welcome to JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room at our hotel in Cancun, Mexico. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses. ... more   less 
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott

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